Italian Customer & Technical Support
speakit
Italian Customer & Technical Support
speakit
Digital dictation and speech recognition solutions
speakit · Athens, Greece · Full-time · Posted 2025-01-09
Workplace: on_site
Department: Italian
On behalf of our client, we are looking for an enthusiastic, Italian-speaking individual to join their Customer Support team and assist customers with technical issues. You don’t need to be an IT expert—if you have great communication skills and enjoy helping people, they’ll provide all the training you need!
You’ll receive thorough, hands-on training to help you become an expert in our client’s products and develop strong problem-solving skills. This role is a great starting point for advancing your career in customer experience, product support, or even IT!
Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a friendly and supportive manner
• Guide customers through simple troubleshooting steps to resolve technical issues
• Ensure customer satisfaction by providing clear and timely updates
• Escalate complex issues to senior team members when needed
• Strong communication skills in Italian (both written and verbal)
• C1 in English
• Patience, empathy, and a customer-first attitude
• Willingness to learn and adapt to new systems
• Good computer literacy (we’ll teach you the rest!)
• Ability to work in our client’s office in Athens
• Competitive salary and performance bonuses
• Thorough training and ongoing support
• Career growth opportunities
• A friendly and inclusive work environment
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Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.
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