Deputy Boutique Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As Deputy Boutique Manager, you will partner closely with the Boutique Manager to drive boutique performance, elevate the client experience, and develop a high-performing team. Acting as a role model on the sales floor, you will contribute to creating an environment where commercial excellence, operational discipline, and exceptional client service come together to deliver the Cartier experience.

You will play a key role in leading the team, supporting business growth, and ensuring the seamless day-to-day running of the boutique while embodying the values and standards of the Maison.

WHAT WILL BE YOUR MISSION?

Team Leadership & Talent Development

• Lead, coach, and develop boutique teams to achieve individual and collective objectives.
• Foster a positive, collaborative, and high-performing culture aligned with Cartier values.
• Support recruitment, onboarding, and talent development initiatives.
• Conduct regular coaching conversations and performance follow-ups.
• Inspire and engage teams through visible leadership and presence on the sales floor.

Commercial Performance & Business Development

• Drive the achievement of boutique sales objectives and key performance indicators.
• Monitor business performance and identify opportunities to further develop results.
• Partner with the Boutique Manager to define and implement action plans that support business growth.
• Champion clienteling initiatives and the effective use of CRM tools.
• Support the planning and execution of boutique events and commercial activations.

Client Experience

• Ensure the delivery of an exceptional and consistent client experience across all touchpoints.
• Build and nurture long-term relationships with local and international clients.
• Support the development of VIC and high-potential client relationships.
• Lead by example in delivering personalized and memorable experiences.
• Ensure Cartier service standards are consistently upheld by the entire team.

Boutique Operations

• Support the effective day-to-day management of boutique operations.
• Ensure compliance with Maison policies, procedures, and security standards.
• Monitor stock management, inventory controls, and operational processes.
• Maintain the highest standards of boutique presentation and luxury retail excellence.
• Partner with cross-functional teams to ensure seamless business operations.

Boutique Leadership

• Act as Boutique Manager in their absence and ensure business continuity.
• Support the implementation of boutique strategy and key business priorities.
• Contribute to a culture of accountability, collaboration, and continuous improvement.
• Act as an ambassador of the Maison, both internally and externally.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 5+ years of experience in luxury retail, hospitality, or a client-centric environment.
• Previous experience in a supervisory, management, or leadership role.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong commercial acumen and understanding of retail KPIs.
• Passion for delivering exceptional client experiences.
• Strong communication, interpersonal, and stakeholder management skills.
• Ability to balance operational excellence with commercial performance.
• Organized, adaptable, and solution-oriented mindset.
• Proficiency in Microsoft Office and retail management systems.
• Fluency in English; Arabic and additional languages are a plus.

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