Audience Success Specialist

Job Description

This role is based in our 605 Third Ave office.

As the Audience Success Specialist, you will lead core attendee-facing programs including Brand Curation, Hosted Buyer, and Premier Partner initiatives, focusing on retailer acquisition, strategic matchmaking, and enhancing the overall customer journey through data-driven program management.

You will manage programs end to end, from retailer recruitment and lounge management to performance analysis and technology implementation, while collaborating cross-functionally with marketing, sales, and event teams to design innovative customer engagement initiatives and scale existing programs. 

To excel in this position, you will need exceptional analytical abilities, operational expertise, and the capacity to thrive in a dynamic, fast-paced environment. You will also manage complex stakeholder relationships to deliver measurable business results. This role reports to the Attendee Marketing Director. 

Key Responsibilities

• Prepare comprehensive close-out reports, monitor weekly pacing, track performance trends, and deliver data-driven recommendations to improve program effectiveness and event success.
• Lead the Brand Curation program end-to-end, including retailer recruitment, brand–retailer matchmaking, scheduling, lounge management, on-site appointments, staff training, and post-show analysis.
• Collaborate closely with the Buyer Relations Specialists to secure qualified retailers and ensure strategic fit with participating brands.
• Assist in the execution of the Hosted Buyer program, implementing technology solutions, curating VIP travel/incentives, and enhancing concierge services to scale program impact.
• Maintain professional and timely communication with buyers and retailers, ensuring travel is booked accurately and all program details are confirmed with meticulous attention to detail.
• Support the Premier Partner program by managing lounge setup, coordinating perks, benefits, events, and ensuring a high-touch experience for retailers.
• Partner with marketing, sales, buyer relations, and event teams to align on program objectives, ensure coordinated execution, and share performance insights across functions.
• Partner with the Attendee Marketing Director to design and launch new retailer acquisition and customer engagement initiatives.
• Monitor industry trends and benchmark against competitors to recommend innovative program enhancements.
• Champion adoption of tools and platforms that streamline execution and improve attendee engagement.
• Provide on-site and off-site event support, ensuring smooth execution of attendee-facing programs.

Qualifications

• Experience in Fashion Buying/Merchandising, or a related field
• 2-5 years of showroom experience, retail partnerships, or a related role in the fashion industry.
• Strong understanding of the fashion industry and retail landscape.
• Proven track record of relationship-building and sales skills, ideally within the fashion or retail sector.
• Demonstrated ability to analyze program performance data and translate insights into actionable recommendations.
• Detail oriented with the ability to communicate timely and accurate information
• Strong customer service orientation with excellent verbal and written communication skills.
• Detail-oriented, creative, and innovative thinker with a proactive approach.
• Strong organizational and time-management skills, with the ability to prioritize effectively and manage multiple programs simultaneously.
• Self-starter who thrives in a team environment and can work independently when needed.
• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with CRM or event management platforms preferred.
• Existing relationships with key retailers are a must.
• Ability to travel up to 30% of the time.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $65,000-$73,000 based on experience. 

This posting will automatically expire on 11/30/2026

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.