Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.

The internship will focus on aspects of IT Operations, specifically Service Desk Operations, ServiceNow Workflow Development, and ServiceNow Data Cleanup. The selected candidate will work alongside existing team members to achieve assigned project goals outlined by supporting management team. The candidate will be able to gain exposure to business involvement on a global platform while building relationships and meeting project deadlines.

Service Operation
- Responds to internal customers to resolve their technology problems.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
Asset Management
- Uses ServiceNow to maintain and track IT assets and inventories.
Performs other related duties as required or assigned.

Skills and Abilities

Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers

Education and Experience

Enrolled in College (required).
Pursuing an IT related degree (required)
Junior or Senior Standing (preferred).

Computer Skills

Microsoft Operation Systems (Required), Microsoft Office (Required)

Learning Outcomes

The student will be exposed to all aspects of IT Operations while focusing on, learning, and expanding knowledge of Customer Service, ServiceNow, CrowdStrike, and Asset Management.

Franklin Electric

IT Operations Intern

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

Franklin Electric

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