Sr. Analyst - Product Delivery & Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

This position will be working from Miami.

Position Summary:

The Senior Analyst, Project Planning & Readiness supports cross-functional planning, coordination, analysis and delivery across the Delivery & Operations portfolio. The role independently manages assigned workstreams and serves as a reliable point of continuity, translating priorities into clear plans, maintaining visibility across stakeholders and deliverables, and driving disciplined follow-through from early planning through execution and closeout.

The position works across projects and functional lanes based on business need, with a focus on project readiness, scope integrity, operational requirements, accurate reporting and timely issue resolution. Responsibilities include developing and monitoring readiness plans, validating operational scope and requirements, analyzing fleet and deployment impacts, supporting capital and dry dock projects, executing condition review and Think Like an Owner follow ups, coordinating post-delivery and return-to-service activities, PAR and berthing analysis, special projects by ship, class, or fleetwide, maintaining executive dashboards and project reporting, and ensuring timely resolution of project risks and dependencies. The role provides analytical, planning, and execution support for strategic initiatives and special projects that enhance operational performance, guest experience, and fleet readiness across the Celebrity Cruises portfolio.

Essential Duties and Responsibilities:

Planning, Coordination and Portfolio Visibility

• Independently coordinate assigned Delivery & Operations projects and workstreams, maintaining plans, milestones, action logs, decision logs, risks and status inputs through completion.
• Partner with Integrated Planning and project leaders to support portfolio governance, master schedules, reporting cadence and cross-functional visibility.
• Coordinate inputs across Product Development, Hotel Operations, Newbuild, Fleet Modifications, Refurbishment, Global Marine, Supply Chain, Finance, shipboard teams, site offices, shipyards and external partners.
• Prepare clear meeting materials, leadership-ready presentations, executive summaries, weekly recaps and follow-up communications; track commitments and escalate gaps, conflicts or delays appropriately.
• Maintain project information in approved tracking and collaboration tools, ensuring records are organized, current and accessible.
• Support and improve common templates, trackers and ways of working that strengthen consistency, transparency and accountability across the portfolio.

Scope, Readiness and Delivery Support

• Consolidate assigned project scope and coordinate cross-functional validation of operational requirements, dependencies, readiness considerations and open decisions.
• Support planning activities for Pre-CAR and CAR submissions, condition reviews, Think Like an Owner efforts, revitalizations, in-service work and other capital priorities by gathering, reconciling and packaging required inputs.
• Develop and maintain assigned readiness plans covering milestones, infrastructure, staffing, training, logistics, testing, commissioning, contingency planning and return-to-service activities.
• Support technical, Owner's Supply and Back of House workshops by organizing inputs, documenting requirements and decisions, and tracking deliverables through completion.
• Coordinate assigned dry dock, newbuild, revitalization or post-delivery closeout activities, including open-item lists, punch lists, executive comments, lessons learned, guarantee or warranty follow-up and status reporting.
• Document and communicate recurring issues and quality observations so corrective actions and lessons learned can be applied across relevant projects or vessels.
• Coordinate Fleet Visitor Requests, Extra Crew Cabin Requests, positioning, PAR, berthing and related operational assessments when assigned.

Analysis, Financial and Business Support

• Conduct research, data analysis and comparative assessments to support prioritization, scope, funding and delivery decisions.
• Reconcile information from multiple sources, identify gaps or inconsistencies, and translate detailed inputs into clear findings, recommendations, and next steps.
• Create practical, user-friendly documents, dashboards, spreadsheets and presentations that organize complex project, operational or financial information.
• Support project financial discipline through scope and budget tracking, forecast coordination, procurement and logistics visibility, variance identification and timely escalation of cost risks or required decisions.
• Assist with the compilation and analysis of financial impacts, project timing, cost-control information and reporting under the direction of project and functional leaders.
• Handle confidential business information with discretion and in accordance with company requirements.

Stakeholder Partnership and Continuous Improvement

• Build effective working relationships across shoreside, shipboard and external partner teams, representing Delivery & Operations with professionalism, responsiveness and an owner's mindset.
• Facilitate working sessions and follow-ups needed to align operational, design, technical, budget and schedule considerations before requirements advance for execution.
• Promote clear ownership, timely communication and collaborative problem-solving; raise risks and constructively challenge assumptions that may affect scope, cost, schedule, quality or readiness.
• Identify and implement practical improvements to tracking, documentation, reporting, interdepartmental communication and project-management processes.
• Support onboarding and knowledge sharing by maintaining process documentation, reference materials, shared sites, distribution lists and other team resources.
• Provide flexible support for emerging priorities, special projects, shipboard activities and leadership requests as business needs evolve.

Qualifications, Knowledge and Skills:

• Bachelor's degree in Business, Hospitality, Project Management, Engineering, Design, Operations or a related field, or equivalent relevant experience.
• Three or more years of progressive experience in project coordination, project delivery, hospitality operations, newbuild, refurbishment, capital projects, consulting or a comparable cross-functional environment preferred.
• Demonstrated ability to independently manage multiple priorities, stakeholders and deliverables in a fast-paced, deadline-driven setting.
• Strong analytical, organizational and problem-solving skills, including the ability to reconcile detailed information and identify risks, gaps and dependencies.
• Excellent written, verbal and interpersonal communication skills, with the ability to prepare concise, leadership-ready materials and work effectively in a multicultural environment.
• Advanced proficiency with Microsoft 365 applications, particularly Excel, PowerPoint, Word, SharePoint, Teams and Outlook; experience with project tracking, reporting, financial or data-visualization tools preferred.
• Strong attention to detail, follow-through, adaptability and judgment, with the ability to shift priorities while maintaining accuracy and visibility.
• Cruise, maritime, shipyard, hotel operations, product development or technical project experience preferred.

Core Competencies:

• Ownership and accountability: anticipates needs, follows through and maintains visibility until assigned matters are resolved.
• Cross-functional collaboration: builds alignment across teams through credibility, clarity, responsiveness and disciplined follow-up.
• Judgment and problem solving: identifies risks early, distinguishes key issues from detail and recommends practical paths forward.
• Planning and organization: structures complex work, maintains accurate records and manages competing deadlines effectively.
• Communication: translates complex information into concise, audience-appropriate updates, decisions and action plans.
• Adaptability and learning agility: quickly learns new processes, tools and business areas and flexes across emerging priorities.
• Enterprise mindset: considers the needs of the broader portfolio and business, not only an individual task or project.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

No immigration sponsorship is offered.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.