Diebold Nixdorf

Global financial and retail technology provider

Electronic Technician 1

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeSão José do Rio Preto, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

Completed high school education.
Active CFT registration.
Active driver's license.
Own vehicle.
Technical education in electronics, electrotechnics, or a related area.
Availability to work in São José do Rio Preto and nearby cities within a 100 km radius.
Familiarity with field service technician practices and procedures.
Ability to use diagnostic tools and analyze hardware and software failures to resolve incidents, with guidance or alongside more experienced technicians.
Ability to perform component-level hardware repairs.
Ability to clean and adjust mechanical components.
Ability to configure and install applicable software.
Ability to perform routine checks according to documented procedures and replenish supplies as instructed.
Ability to install, move, add, change, and remove hardware and software products.
Ability to instruct and train customers on the use and operation of installed hardware and software.
Participation in regular practical, on-the-job, classroom, and web-based hardware and software training.
Participation in implementing measures to meet agreed KPIs.

Responsibilities

Install, debug, and technically maintain hardware and software products and components, primarily at customer locations.
Perform scheduled inspections, cleaning, other services, and minor product repairs within an assigned territory.
Inspect products to verify correct operation, troubleshoot identified issues, and escalate requests according to established procedures.
Schedule services, complete required documentation, and interact with customers to ensure service satisfaction and understanding of product operation.
Perform incident troubleshooting by using diagnostic tools and detailed hardware and software failure analysis.
Perform component-level hardware repairs and clean and adjust mechanical components.
Configure and install applicable software.
Perform preventive maintenance checks according to documented procedures and replenish supplies as instructed.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on the use and operation of installed hardware and software.
Participate in regular hardware and software training, including practical, on-the-job, classroom, and web-based training.
Participate in implementing measures to achieve agreed KPIs.
Assist with assigned special projects.

Realiza a instalação, a depuração e a manutenção técnica de hardware e software de produtos e componentes, principalmente nas instalações do cliente. Executa inspeções programadas, limpeza e outros serviços, além de realizar pequenos reparos em produtos dentro de uma área de atuação definida. Inspeciona os produtos para verificar seu correto funcionamento, soluciona problemas identificados e/ou encaminha as demandas para níveis superiores, conforme os procedimentos estabelecidos. Agenda serviços, preenche toda a documentação necessária e interage com os clientes para garantir a satisfação com a prestação do serviço e a compreensão sobre o funcionamento do produto.

Qualificações Necessárias:

Ensino médio completo;
Possuir CFT ativo;
CNH ativa;
Possuir veículo próprio;
Ensino técnico em eletrônica, eletrotécnica, ou áreas correlatas;
Disponibilidade para atuar na cidade de São José do Rio Preto - SP e cidades vizinhas (RAIO DE ATÉ 100KM0

Adquire familiaridade com as práticas e procedimentos de um Técnico de Serviços de Campo.
Com orientação e/ou em conjunto com técnicos mais experientes, realiza algumas ou todas as seguintes atividades: Tratamento de Incidentes: Utiliza ferramentas de diagnóstico para solucionar problemas por meio de análise detalhada de falhas de hardware e software.
Realiza reparos de hardware em nível de componente.
Limpa e ajusta componentes mecânicos.
Configura e instala softwares aplicáveis.
Manutenção Preventiva: Realiza verificações de rotina de acordo com procedimentos documentados.
Repõe insumos conforme as instruções.
IMAC/R: Instala, move, adiciona, altera e remove produtos de hardware e software.
Treinamento de Clientes: Instrui e treina clientes sobre o uso e a operação de hardware e software instalados.
Participa de treinamentos regulares de hardware e software (práticos/no local de trabalho, em sala de aula e via web).
Participa da implementação de medidas para atingir os KPIs acordados.
Auxilia em projetos especiais, conforme designado.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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