Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A high school diploma or equivalent is required.
Medical terminology is desirable.
Previous registration experience is desirable.
Must be willing to receive required vaccinations; new employees must provide proof of vaccination or receive an exemption before starting.
A criminal background check and pre-employment drug screen are required upon conditional job offer.
Responsibilities
Greet patients and family members promptly and courteously as they arrive at the hospital.
Answer telephone calls, provide requested information, take messages, or direct callers to appropriate personnel.
Interpret admission forms, including patient rights and living will questions, and review them for completeness, accuracy, and appropriate signatures.
Collect deposits and copayments according to established guidelines, using caution and good judgment when relaying messages and giving information to patients, families, and visitors.
Distribute appropriate information to ancillary departments and participate in performance improvement and quality improvement activities.
Pre-register patients for outpatient procedures and register emergency room patients and inpatient admissions; notify patients of estimated liability and document it in their accounts.
Interview patients or their representatives to obtain or verify current personal information.
Obtain all necessary signatures, including the representative's relationship when necessary, and complete all patient registration items; provide armbands or demographic sheets as needed for accurate patient identification.
Verify the identity of scheduled patients, activate patient accounts, and apply identification armbands.
Provide appropriate packets and brochures to patient groups, including inpatient admission packets, HIPAA brochures for new patients, payment guidelines, living will information, Medicare Rights, and the Observation Self Administration Medication form.
Ensure valuables are taken home by patient representatives or secured in the safe, which must remain locked.
Communicate with the Director of Patient Financial Services, coworkers, physicians, and customers.
Perform upfront collections for all patients except emergency patients; pursue collections from emergency patients after medical screening.
Direct patients unable to pay to the Financial Counselor during business hours and make financial arrangements according to hospital policy.
Communicate with nursing to receive room assignments and correctly assign appropriate services and accommodations.
Direct patients to appropriate departments for services.
Perform cashiering duties related to payment activity, cash balances, drawer and safe reconciliation, and security at the beginning, end, and during each shift.
Complete and distribute the daily census and hospital report.
Discharge patients and produce the emergency room registration log according to departmental policy and procedures.
Verify insurance eligibility for all payors.
Contact the appropriate insurance provider, Carolina Access primary care provider, or health maintenance organization for required outpatient approval and certification numbers.
Assume communications duties and answer telephone calls politely and professionally.
Correctly input observation charges.
Adapt to job and shift changes and take on other responsibilities as needed.
Maintain organization and function effectively in stressful situations.
Treat internal and external customers with dignity and respect, providing explanations and verbal reassurance as necessary.
Provide customer service in difficult circumstances.
Maintain working relationships with department coworkers, other departments, physician offices, and external agencies.
Contribute positively to office morale and work cooperatively with staff.
Assist with department equipment and supply care and maintenance; alert a supervisor to equipment malfunctions or low supplies.
Perform other duties as directed or required and meet deadlines.
Perform work in accordance with the hospital's mission, vision, and values.
Desired Qualifications
Medical terminology.
Previous registration experience.
At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care."
Ashe Memorial Hospital is proud to be Voted Ashe's Best Place to Work 2022, 2023, 2024 & 2025! Come be a part of our dynamic team; you'll join Ashe's 2022 & 2023 Best Hospital, Best Surgeon, Best Physician, Best Nurse, and Best Medical Practice! This is your opportunity to make a large difference in a small community!
Hours: Shift and days of week may vary | No Supervisory Responsibilities | No Travel | Pay commensurate with experience.
JOB SUMMARY:
This position greets patients and family members promptly and courteously as patients arrive at the hospital. This position requires answering the telephone, providing requested information, taking messages, or directing the caller to the appropriate personnel. The Admitting Team Member will provide the interpretation of forms to be signed upon admission, including patient rights and living will questions, which will need to be reviewed for completeness, accuracy, and appropriate signatures. The Admitting Team Member will collect deposits and/or co-pays according to established guidelines. The associate will need to practice caution and use good judgment in relaying messages and giving information to patients, families, and visitors. Distributes appropriate information to ancillary departments. Participates in performance improvement and QI activities. Performs work with accordance to the mission, vision, and values of Ashe Memorial (AMH).
MINIMUM JOB QUALIFICATIONS:
Education: High School diploma or equivalent required.
Experience:
Medical terminology desirable.
Previous Registration experience desirable.
License/Certifications: None
ESSENTIAL FUNCTIONS:
Correctly pre-registers patients for Outpatient procedures, registers ER patients and inpatient admissions. Notifies patient of estimated liability and documents in patient’s account.
Thoroughly interview patients or their representative to obtain/verify current personal information.
Obtains all necessary signatures (including relationship of representative as necessary) and completes all items relating to patient’s registration. Provides armbands and/or demographics sheets where necessary to aid in accurate patient identification.
Identification of the scheduled patient is verified. Activates the patient account. Applies the ID arm band.
Provides all packets/brochures to various patient types (e.g., admission packet to inpatients, HIPAA brochures to new patients, payment guidelines, living will, Medicare Rights and the Observation Self Administration Medication form).
Ensures that valuables are taken home by patient representative(s) or secured in safe. Safe is kept locked at all times.
Communicates clearly and appropriately to Director of Patient Financial Services, Co-workers and physicians and our customers.
Performs up-front collections on all patients except emergency patients. Collections efforts for emergency patients are taken after medical screening.
Directs patients unable to pay to the Financial Counselor during business hours. Financial arrangements are made according to hospital policy.
Communicates with nursing to receive room assignments. Correctly assigns appropriate service and accommodation.
Directs patients to appropriate departments for services to be rendered.
Performs cashiering duties regarding payment activity, cash balances, drawer and safe reconciliation, security, etc., at the beginning, end and during each shift.
Correctly completes and distributes daily census/hospital report.
Discharges patients to produce the ER Registration Log according to departmental policy and procedures.
Verifies insurance eligibility for all payors.
Contacts appropriate insurance, Carolina Access PCP, or HMO for required outpatient approval and certification numbers.
Assumes Communications duties and responsibilities. Answers telephone calls in a polite and professional manner.
Correctly inputs Observation charges.
Demonstrates flexibility in adapting to job/shift changes and taking on other responsibilities. (In a changing environment, has the skills and willingness to adapt to changes in job responsibilities and job demands.)
Demonstrates good organization skills and functions well in stressful situations.
Interacts professionally with customers (internal and external) by treating them with dignity and respect. Provides explanations and verbal reassurance as necessary.
Demonstrates excellent customer service skills, even in extreme circumstances.
Maintains a good working relationship with department co-workers, other departments, physician offices, and external agencies.
Displays a positive attitude toward work. Contributes positively to office morale. Demonstrates a teamwork temperament with all staff.
Assists in care and maintenance of department equipment and supplies. Alerts supervisor to malfunction of equipment and any low amounts of department supplies.
Willingly performs other duties as directed/required. Meets deadlines.
Must be willing to receive all required vaccinations (i.e., flu shot, etc.). All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption). Candidates for employment will be notified of this policy requirement prior to the start of employment. After receiving an offer of employment, new employees must provide proof of vaccination or request and receive an exemption before beginning work.
To apply, please fill out an application, attach a cover letter, and resume. Include gaps in employment and reasons for separation.
Criminal background check and pre-employment drug screen required upon conditional job offer.
***Benefits apply the 1st of the month following employment, per policy.***
*For full job description and benefits, please contact Human Resources.
Ashe Memorial Hospital is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.