Full-Time

Renewals Specialist

Posted on 4/27/2024

Stripe

Stripe

5,001-10,000 employees

Online payment processing and financial infrastructure

Financial Services
Data & Analytics

Senior

Chicago, IL, USA

Required Skills
Sales
Communications
Segment
Business Strategy
Requirements
  • 5+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
  • Proven track record in successfully owning and delivering manual and automated processes
  • Strong leadership experience, including cultivating high-performance, positive team culture and developing close, cross-functional partnerships
  • Sound business judgment, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
  • Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization
  • Highly organized, multi-tasking skills, taking ownership and being efficient in ambiguous situations
  • Willingness to travel
  • Required to go into the Chicago office three (3) days per week
Responsibilities
  • Proactively manage Renewal pipelines and activity / engagement milestones
  • Research user purchase and renewal history and make recommendations based on prior activity
  • Manage KPIs relating to Renewal coverage scope by segment / region
  • Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
  • Assist with complex quote creation to allow Sales to focus on upsell
  • Help develop and execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy
  • Identify and optimize repeatable and scalable processes, looking to automate, re-tool, process improve and vendorize as appropriate
  • Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
  • Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style

Stripe is a financial infrastructure platform that facilitates online and in-person payments, subscription management, invoicing, and fraud management. It provides a unified platform, powerful APIs, and no-code options for developers, with a technology-first approach to payments and finance.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

10%

1 year growth

15%

2 year growth

20%

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.