Full-Time

Lead System Support Engineer

Confirmed live in the last 24 hours

Genius Sports

Genius Sports

1,001-5,000 employees

Provides sports data and technology solutions

AI & Machine Learning
Consumer Goods
Data & Analytics

Senior

Lausanne, Switzerland

Required Skills
Python
JavaScript
Communications
SQL
TypeScript
AWS
Linux/Unix
Requirements
  • 5+ years technical work experience
  • Experience with managing technical employees
  • Working evening, weekend, and holiday hours
  • Operational experience with real-time systems under Service Level Agreements (SLAs)
  • Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments
  • Critical thinking skills in software systems diagnosis under time pressure
  • Self starter based on provided written documentation and training
  • An appetite to learn and grow from every incident
  • Process-orientation, creative problem solving
  • Written communication style focused on concision, clarity, and clear next steps
  • Good documentation habits
  • Basic knowledge of networking systems and hardware installation
  • Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript
  • Experience with command line tools in Linux or Unix
  • Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)
  • Experience with SQL
  • Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus
  • Experience working in live sports
  • Experience with cloud computing (e.g., Amazon Web Services)
  • Availability to travel domestically and internationally
Responsibilities
  • Lead a team of on-site support engineers, including scheduling, performance management, team morale
  • Alert response from automated systems and internal users
  • Coordination of incident response for live disruption of services
  • Perform root cause analysis on incidents using Unix tooling, log analysis, service debugging
  • Manage communication with key stakeholders
  • Design and implement robust alerting for all of the services tied to delivery of external services
  • Follow-up with engineering, operations, and account management groups
  • Participate in an on-call rotation that emphasizes eliminating repeating escalations

Genius Sports offers sports data and technology solutions for leagues, teams, broadcasters, brands, and sportsbooks, providing tools for data collection, fan engagement, sportsbook operations, and next-gen video experiences, enhancing data management, fan engagement, and betting experiences for sports, betting, and media partners globally.

Company Stage

IPO

Total Funding

$345.2M

Headquarters

, United Kingdom

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%