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Constellation Energy

Leading carbon-free energy producer and retailer

Account Manager 1

Account ManagementPosted on Nov 12
Full-time

About the Job

Requirements

  • A bachelor's degree and two years of experience are required, or six years of experience in lieu of a degree.
  • Proficiency in Microsoft Office Suite is required.
  • Effective written and oral communication skills are required.
  • Strong analytical skills, attention to detail, problem-solving and conflict-resolution abilities, time management, and independent decision-making are required.
  • The ability to effectively build and maintain relationships with internal and external customers is required.
  • The ability to handle multiple daily deadlines and adapt to changing priorities is required.

Responsibilities

  • Provide post-deal and pre-deal support for the sales team and assigned customers.
  • Assist customers and brokers with issue resolution by providing post-deal solutions.
  • Conduct proactive welcome calls and first-bill calls, and provide Energy Manager portal guidance to support customer onboarding.
  • Navigate systems and produce energy prices and contracts for customers and brokers.
  • Act as an internal deal coordinator to resolve issues and support renewals and new business as needed.
  • Use knowledge of systems, processes, products, and services to support a strong customer experience.
  • Use downstream systems, including billing, to pull reports needed to resolve post-deal issues.
  • Take proactive actions to strengthen customer relationships.
  • Serve as a liaison with cross-functional teams to resolve issues quickly and accurately.
  • Communicate with customers in person, by phone, or by email.
  • Travel as necessary to meet business needs.
  • Attend in-person training, all-hands meetings, and other meaningful engagements.

Desired Qualifications

  • Two years of direct customer service experience is preferred.
  • Two years of energy industry experience is preferred.
  • Five years of account management experience is preferred.

About the Company

Constellation Energy

Leading carbon-free energy producer and retailer

Constellation Energy generates and sells carbon-free electricity and related energy services to homes and businesses across the United States, serving millions of customers through its generation and retail businesses. It runs a diverse mix of clean-powered sources—hydro, wind, solar, and a large carbon-free nuclear fleet—to produce electricity, with about 32,400 megawatts of capacity and roughly 90% carbon-free output. The company’s integrated model pairs its clean generation with a broad retail footprint, giving it control over both supply and sales and helping it pursue large-scale decarbonization goals. Its aim is to eliminate 100% of greenhouse gas emissions and speed the transition to a carbon-free economy by expanding clean generation and offering low-carbon energy products and services.

Company size
10,001+
Company stage
Not listed
Total funding
$245.6M
Headquarters
Baltimore, MD
Founded
Not listed

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