JP Morgan Chase

Runs a consumer bank and an investment bank

Fund Servicing Associate 2

Business OperationsConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

The role requires 12 or more years of direct people management experience, including coaching, performance management, and driving delivery under service-level agreements.
The candidate needs strong experience in Fund Servicing, Fund Accounting, Middle Office, Investment Operations, Reference Data Operations, or Investment Compliance Operations.
The candidate needs hands-on experience with breaks and alerts, daily cutoffs, prioritization, escalation, and defensible decision-making.
The candidate must be able to interrogate datasets to validate rule triggers and exception drivers and be comfortable with spreadsheets and data analysis tools.
The candidate needs root-cause analysis capability and experience partnering with Technology and Data teams to raise defects, validate fixes through user acceptance testing, and deliver durable remediation.
The candidate needs experience producing and presenting operational management information and key performance indicators, including volumes, ageing and turnaround times, false positives, run timeliness, and service-level adherence, to drive action and improvements.
The candidate needs strong documentation practices, including evidence capture, audit trails, procedure maintenance, and control effectiveness.

Responsibilities

Lead daily exception monitoring and triage at cutoffs, set prioritization and escalation standards, and ensure timely escalation of material issues.
Oversee and perform alert investigations using instrument data, rule logic, and prospectus terms to confirm validity, and handle or review high-severity or complex cases.
Drive false-alert remediation with Data Management and Rule and Technology teams, validate fixes in test and production, and own false-positive reduction themes and outcomes.
Own compliance run management end-to-end, including schedules, dependencies, and reruns, to meet service-level agreements; implement run-health monitoring and contingency processes.
Lead data-feed and import issue resolution with providers and internal stakeholders, interpret flat files and feed logs, and document outcomes and preventive actions to avoid recurrence.
Manage stakeholder engagement across Operations, Technology, Investment teams, and third-party vendors; run governance routines and escalate effectively to achieve timely resolution.
Produce and present management information and reporting on alert volumes, false-positive rates, turnaround times, run timeliness, and service-level adherence, and translate insights into capacity, control, and process improvements.
Maintain audit and documentation discipline, including evidence, audit trails, decision logs, and procedures, and ensure processes remain current, effective, and audit-ready.
Coach and develop team members, manage performance, ensure coverage planning and cross-training, and foster a strong risk and controls culture.

Desired Qualifications

Understanding of investment instruments, portfolio structures, market data concepts, fund restrictions, and prospectus-driven controls.
Familiarity with issue-tracking tools and structured exception-management workflows.
Familiarity with rule-based compliance engines, rule-logic interpretation, scheduling and runs, dependencies, and rerun management.
Experience troubleshooting data imports and feeds, interpreting flat files and feed logs, working with data providers and vendors, and implementing preventive controls.

Join JPMorganChase as a Fund Servicing Associate II and be at the forefront of enhancing our operational services in fund accounting and administration. This role offers a unique opportunity for career growth and skill development, as you collaborate with a dynamic team and contribute to impactful solutions. Experience the benefits of being part of a leading financial institution that values innovation and continuous improvement.

As a Fund Servicing Associate ll within JPMorganChase, you will play a pivotal role in enhancing our fund servicing operations. Leveraging your broad knowledge of fund accounting and administration, you will provide advice and support to ensure progress within established procedures and policies. Your work will have a significant impact on our department, requiring you to apply your advanced analytical and problem-solving skills to develop solutions for varied and complex issues. Your advanced emotional intelligence will be key in building trusting relationships and influencing better outcomes for our team and clients. Your role will also involve planning and organizing your own work, and potentially that of a team, while continuously seeking opportunities for improvement and innovation in our operating platform.

Job responsibilities

Lead daily exception monitoring and triage at cutoffs; set prioritization and escalation standards; ensure timely escalation of material issues.
Oversee and perform alert investigations using instrument data, rule logic, and prospectus terms to confirm validity; handle/review high-severity or complex cases.
Drive false alert remediation with Data Management and Rule/Technology teams; validate fixes in test and production; own false-positive reduction themes and outcomes.
Own compliance run management end-to-end (schedules, dependencies, reruns) to meet SLAs; implement run health monitoring and contingency processes.
Lead data feed/import issue resolution with providers and internal stakeholders; interpret flat files/feed logs; document outcomes and preventive actions to avoid recurrence.
Manage stakeholder engagement across Operations, Technology, Investment teams, and third-party vendors; run governance routines and escalate effectively to achieve timely resolution.
Produce and present MI/reporting (alert volumes, false positive rates, turnaround times, run timeliness, SLA adherence) and translate insights into capacity, control, and process improvements.
Maintain strong audit and documentation discipline (evidence, audit trails, decision logs, procedures); ensure processes remain current, effective, and audit-ready.
Provide people management: coach and develop team members, manage performance, ensure coverage planning, cross-training, and a strong risk & controls culture.

Required qualifications, capabilities, and skills

12+ years of direct people management experience, including coaching, performance management, and driving delivery under SLAs.
Strong experience in Fund Servicing, Fund Accounting, Middle Office, Investment Operations, Reference Data Operations, or Investment Compliance Operations.
Hands-on experience with breaks/alerts, daily cutoffs, prioritization, escalation, and defensible decision-making.
Ability to interrogate datasets to validate rule triggers and exception drivers; strong comfort with spreadsheets and data analysis tools.
Strong RCA capability; experience partnering with Tech/Data teams to raise defects, validate fixes (UAT), and deliver durable remediation (not just short-term closure).
Experience producing and presenting operational MI/KPIs (volumes, ageing/TAT, false positives, run timeliness, SLA adherence) to drive action and improvements.
Strong documentation discipline—evidence capture, audit trails, procedure maintenance, and control effectiveness.

Preferred qualifications, capabilities, and skills

Understanding of investment instruments, portfolio structures, market data concepts, fund restrictions, and prospectus-driven controls.
Familiarity with issue tracking tools and structured exception management workflows.
Familiarity with rule-based compliance engines, rule logic interpretation, scheduling/runs, dependencies, and rerun management.
Experience troubleshooting data imports/feeds, interpreting flat files and feed logs, working with data providers/vendors, and implementing preventive controls.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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