Global Process Owner - AR

Job Summary

The Global Process Owner (GPO) for Accounts Receivable (AR) plays a critical role in designing, implementing, and continuously improving global AR processes. This role will be responsible for leading and optimizing the accounts receivable function across the organization on a global scale.  The position serves as the subject matter expert for all things AR, ensuring alignment with global finance strategies, standardization of processes, and optimization of efficiency and control within the AR function.

Responsibilities

Strategy Development:

• Develop and execute global accounts receivable strategy aligned with the company’s objectives.
• Establish KPI’s and metrics to measure the effectiveness of AR processes
• Provides direction in achieving operational excellence and service delivery

Process Ownership & Optimization:

• Define, document, and maintain global standard operating procedures (SOPs) for all AR processes, including credit decisioning, customer master data management, cash applications, collections and AR-related reporting.
• Identify and implement process improvements leveraging technology, automation, and best practices to streamline operations and enhance efficiency.
• Lead the evaluation and implementation of new AR technologies and systems, ensuring seamless integration with existing financial systems.
• Collaborate with regional and divisional finance teams to ensure global process adoption and adherence.

Governance & Control:

• Establish and monitor key performance indicators (KPIs) to track AR process performance, identify bottlenecks, and drive continuous improvement.
• Develop and maintain a strong internal control environment for AR, ensuring compliance with SOX requirements and other relevant regulations.
• Partner with internal and external auditors to facilitate audits and address any findings.

Leadership Influence:

• Influence and collaborate with regional AR leads, process owners and process improvement staff to drive operational excellence in processes and people
• Contribute to the assessment of employee’s work output related to projects or initiatives

Stakeholder Management & Collaboration:

• Serve as the primary point of contact for all AR-related matters, providing guidance and support to internal stakeholders.
• Collaborate closely with IT, Operations, Treasury, and other relevant functions to ensure seamless end-to-end process execution.
• Build strong relationships with key vendors and service providers.

Training & Communication:

• Communicate effectively with stakeholders across the organization on AR-related updates, changes, and initiatives.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of 10+ years of experience in Accounts Receivables, with at least 3+ years in a global process ownership or similar role.
• Strong understanding of AR best practices, principles, and technologies.
• Experience with ERP systems (e.g., SAP, Oracle) and AR automation tools.
• Proven ability to lead and manage change in a complex, global organization.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical, problem-solving, and decision-making skills
• Manages cross functionally across AR

Preferred Qualifications 

Lean Six Sigma or other process improvement certifications are a plus

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Position location: Open
• Principal duties of this job are performed primarily in an office environment
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to stand and walk short distances between work sites.
• Must be able to work in a corporate office setting.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.