Install Administrator

Job Title: Install Administrator

Position Overview

The Install Administrator supports Irwin’s installation process from quote to completion. This role leads installation quoting and manages installations once projects are handed off; coordinating installers, resolving issues, and ensuring our installation field partners are set up for success. This role plays an essential part in maintaining high-quality standards, ensuring customer satisfaction, and providing logistical support across departments.   

Responsibilities

Installation Quoting

• Prepare accurate and timely installation quote requests, including scope review, labor and material estimates, and installer pricing, in partnership with PCs, PMs, Pricing and sales.
• Enter installation and parts orders into the system, support cost of quality (COQ) tracking, and expedite order fulfillment when needed.
• Maintain quoting tools and pricing references, and review completed installations against original quotes to improve future accuracy.

Installation Coordination & Management

• Partner with PCs and PMs to receive project handoffs, confirming scope, schedule, site conditions, and installation requirements before work begins.
• Serve as the primary point of contact for installers; coordinating schedules, sharing project documentation, and monitoring progress through completion.
• Collaborate with installers, engineering, quality, and PC/PM partners to diagnose and address installation issues quickly, escalating as needed.
• Keep PCs and PMs informed of installation status, issues, and changes so they can manage customer communication.
• Accurately document installation progress, punch list items, materials used, and any follow-up actions required.

Installation Field Partner Support

• Make sure external installers and install field partners have the information, materials, and documentation they need to complete work successfully.
• Build strong working relationships with installation field partners, gathering feedback and identifying opportunities to improve how we work together.
• Assist with warranty claims by collecting relevant information from installers and the field, coordinating with customer service and PC/PM partners, and ensuring timely follow-up.

Cross-Functional Support

• Help make Irwin easy to do business with by identifying friction points in the installation process and working across teams to simplify handoffs, communication, and workflows.
• Partner with PCs, PMs, customer service, sales, engineering, quality, and operations to share insights from installations, improve processes, and identify quality improvements.
• Prepare necessary documentation and equipment for upcoming installations and repairs, helping ensure smooth field operations.

Qualifications

• Associate’s Degree Preferred
• 2+ years in installation coordination, project coordination, field service, or quoting/estimating, preferably within manufacturing, construction, or similar industries.
• Experience preparing quotes or estimates and a working understanding of installation processes; ability to read drawings or floor plans and familiarity with Irwin Seating Company products are a plus.
• Effective communication skills for client interactions and handling inquiries; previous experience with order processing or basic customer service is advantageous. 
• Working knowledge of basic hand tools, hardware, and equipment (e.g., socket sets, wrenches, drills, fasteners) and their use in installation work.
• Ability to troubleshoot issues remotely and keep projects moving when challenges arise.
• Detail-oriented with strong organizational skills, able to manage multiple installations and priorities at once.
• Proficiency with Microsoft Office Suite, particularly Excel, required.
• Familiarity with ERP, order processing systems, or CRM software is a plus.
• Ability to travel approximately 10–15% per year, including occasional overnight stays as needed to support installations and field partners.
• Ability to work independently and as part of a team in a fast-paced, cross-functional environment.

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and loud machinery.  The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLSA Status: Exempt

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