J

JetBrains

Develops IDEs and developer tools

Customer Success Engineer

Full-TimeUpdated on 10/15/2026
No salary listed
Senior
Shanghai, China
Hybrid
Solution EngineeringPre-Sales Solution Engineering, Implementation & Technical Account Management

About the job

Requirements
  • Have strong pre-sales experience, including the ability to demonstrate and pitch a product’s key value.
  • Combine technical competence with a business-oriented approach and a focus on customer needs.
  • Be proficient in software development tools, ideally with hands-on experience in programming, quality assurance, system administration, release automation, or a related field.
  • Have problem-solving and analytical skills across technical, product, and business areas, and be able to understand customer needs and suggest suitable solutions.
  • Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field.
  • Speak and write English fluently.
  • Have experience driving discussions with technical and non-technical audiences.
  • Be comfortable giving in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demonstrations.
  • Work efficiently and successfully without direct supervision in a distributed team.
  • Have a proven track record of building and developing business-to-business relationships.
  • Speak Chinese at a native level.
  • Be willing and able to travel internationally up to 20% of the time.
Responsibilities
  • Work closely with account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption.
  • Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments.
  • Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements.
  • Handle customer escalations and help manage expectations with both the internal product team and the customer.
  • Provide technical guidance and assistance to existing customers.
  • Develop key sales, demo, and technical documentation for customers and adapt existing demonstrations for specific use cases.
  • Visit customer offices and meet onsite at conferences and other events when necessary.

About the company

JetBrains builds a suite of developer tools, chiefly Integrated Development Environments (IDEs) for languages like Java, Python, JavaScript, .NET, and C/C++, plus related products for testing and project management. Their IDEs provide deep code understanding, smart editing, and refactoring to help programmers write and maintain software, and are sold via subscriptions (including an All Products Pack) with options for perpetual licenses and free Community Editions for some tools and non-commercial use. The company differentiates itself with a tightly integrated tool suite, language-agnostic support, strong refactoring capabilities, and a track record of popular products like IntelliJ IDEA and Kotlin, along with newer AI features and lightweight Fleet editor. JetBrains aims to help developers work more efficiently across multiple languages, ecosystems, and teams.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Amsterdam, Netherlands

Founded

2000

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Simplify's Take

What believers are saying

  • September 2, 2026, TeamCity 2026.2 shipped pipelines GA and BYOK AI Assistant.
  • September 21, 2026, JetBrains Central CLI became a local proxy for AI spend control.
  • JetBrains joined Python Asia as Gold Sponsor and partnered eSense in Saudi Arabia.

What critics are saying

  • August 7, 2026, TeamCity CVE-2026-63077 saw active exploitation on unpatched servers.
  • May 11, 2026, CVE-2026-44413 exposed TeamCity server API data to authenticated attackers.
  • Microsoft, Cursor, and open LSPs commoditize IntelliJ intelligence, squeezing JetBrains subscriptions.

What makes JetBrains unique

  • JetBrains Air unifies IDEs, Teams, and Governance for agentic development.
  • June 26, 2026, IntelliJ IDEA opened LSP client APIs across JetBrains products.
  • JetBrains remains privately owned, bootstrapped, and focused on developer tooling since 2000.

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Benefits

Flexible Work Hours

Remote Work Options

Conference Attendance Budget

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
JetBrains
Oct 6th, 2026
JetBrains joins the Open Source Security Foundation.

JetBrains joins the Open Source Security Foundation. October 6, 2026 JetBrains has joined the Open Source Security Foundation (OpenSSF) as a general member. OpenSSF is a cross-industry initiative of the Linux Foundation that works to secure the software supply chain on which the industry depends. The foundation announced its membership today, together with other new members, at OpenSSF Community Day Europe in Prague, co-located with Open Source Summit Europe. OpenSSF is home to projects that many teams already rely on, including Sigstore for signing and verifying software and SLSA for supply chain integrity. Its AI/ML Security Working Group publishes guidance on signing machine learning models and on writing safe instructions for AI code assistants. Why JetBrains is joining. As coding agents take on more development work, code becomes cheaper to produce but more expensive to verify, and much of that verification is security work. Developers need to know where their code and dependencies come from, and AI adds new questions about how to trust the models and assistants that help write it. JetBrains Air is how JetBrains is working on these questions in its own products, helping developers understand and verify what agents produce. OpenSSF is where JetBrains can work on the same questions out in the open, with the wider industry. "Software development is at an inflection point. AI is changing how software is built and creating new security challenges, making it more important than ever that developers can understand, verify, and trust the software they produce. JetBrains has supported professional software development for more than two decades, and JetBrains believe staying ahead of these challenges is best done collaboratively and in the open. OpenSSF brings together some of the strongest expertise in the industry, and JetBrains is glad to join the community and help shape the future of secure software development." - Katherine Druckman, Head of Community and Partnership Engagement, JetBrains JetBrains want to stay ahead of the security questions AI raises, and help guide how the industry answers them. OpenSSF is the right place to do both. Looking ahead. Developers trust JetBrains tools with their code every day. JetBrains take that trust seriously, and supporting the community working to make software more secure is part of how JetBrains aim to keep earning it. JetBrains look forward to working alongside the rest of the OpenSSF community.

SaasRise
Oct 5th, 2026
JetBrains launches Air Context: production-ready RAG code-search SaaS.

JetBrains launches Air Context: production-ready RAG code-search SaaS. SaasRise - Oct 5, 2026 JetBrains announced Air Context, a production-grade retrieval-augmented generation (RAG) platform that powers semantic code search for developers. The internal diary outlines the engineering journey from prototype to a SaaS offering, emphasizing parsing, chunking, and vectorization at scale. Why it matters. Air Context illustrates how a mature RAG pipeline can become a standalone SaaS product, addressing a concrete pain point in the software development stack: reliable, context-aware code retrieval. For operators, the platform promises lower token costs for LLM-driven agents, faster time-to-value for internal tooling, and a potential new revenue stream through API consumption. The launch also signals that large developer-tool vendors are moving beyond AI-assisted features toward full-fledged AI-native services. As more teams adopt agent-driven workflows, the ability to surface precise code evidence will become a competitive moat, differentiating platforms that offer native semantic search from those that rely on legacy grep-style tools. Key points. * JetBrains released Air Context, a production-grade RAG platform for semantic code search. * The pipeline includes AST-aware parsing, chunking, and vector embedding to support free-text queries. * Air Context is offered as an API-first SaaS, targeting LLM-powered coding assistants and CI/CD tools. * JetBrains emphasizes reduced token usage and faster agent iteration on large codebases. * Commercial terms, ARR, and pricing were not disclosed. Analysis. Air Context arrives at a moment when the developer tooling market is being reshaped by large-language-model agents. Historically, code search has been dominated by keyword-based tools like grep, ctags, or commercial offerings such as Sourcegraph. Those solutions excel at exact-match queries but stumble when developers - or autonomous agents - need to reason about intent. By embedding code semantics into a vector space, Air Context bridges that gap, turning codebases into a knowledge graph that LLMs can query efficiently. From a go-to-market perspective, JetBrains is leveraging its existing developer-centric brand to sell a vertical SaaS product. The API-first model lowers the barrier for integration, allowing IDEs, code review platforms, and even low-code environments to embed semantic search without building their own RAG stack. This mirrors the broader trend of AI-bolted-on services, where companies add a layer of intelligence to a core product rather than building a pure AI-native offering. However, JetBrains' emphasis on a purpose-built pipeline - rather than a generic vector store - suggests a move toward AI-native differentiation, which could command higher price points and stronger net-retention if the service proves indispensable. The competitive landscape will likely see incumbents such as GitHub (with its recent code-search beta) and emerging startups racing to add similar capabilities. Success will hinge on three factors: latency at scale, relevance of retrieved snippets, and the ability to surface citations that satisfy both developers and compliance auditors. JetBrains' focus on AST-aware chunking addresses relevance, but latency will be tested as the service scales to enterprise-level repositories. If Air Context can deliver sub-second response times while maintaining high precision, it could set a new benchmark for code-search SaaS and force rivals to double-down on their own RAG investments.

BizStack
Sep 26th, 2026
JetBrains Air brings multi-agent control to JetBrains IDEs.

JetBrains Air brings multi-agent control to JetBrains IDEs. JetBrains just announced JetBrains Air, a product system designed to run and manage AI coding agents across individual developers, teams, and entire engineering organizations. Get Free Daily Insights to Stay Ahead in Your Entrepreneurial Journey. Table of Contents Three products, one system. Air ships as three distinct layers: * Air in JetBrains IDEs: a free plugin, now in public preview, that runs Claude Agent, Codex, Junie, Copilot, and OpenCode inside PhpStorm and other JetBrains IDEs. You can run multiple agent sessions at once, review diffs with the IDE's native tooling, and connect via your own API keys, existing subscriptions, or JetBrains AI credits. * Air Teams: shared cloud environments where developers and agents work together on tasks, with automations for code review and release notes. Currently in early access. * Air Governance: model and agent permissions, spending limits, and usage analytics for org-level control. Previously called JetBrains Central. Vendor-Agnostic by design. Air works with third-party agents out of the box. Agents that support the Agent Client Protocol (ACP) connect directly to the IDE without extra configuration. JetBrains CEO Kirill Skrygan was direct about the strategy: BizStack build its own agent, and BizStack intend to make it excellent. But JetBrains Air does not require customers to use ours, and its strategy does not depend on which model provider leads the rankings this quarter. The free IDE plugin is available now at the JetBrains Air website, where you can also sign up for Air Teams early access. Cagri Sarigoz ( Founder) I'm founder of BizStack at Cagri Sarigoz LLC and a passionate advocate for entrepreneurs. With over 14 years in tech, marketing, and AI, including my role as Head of SEO at CitizenShipper and co-founder of TaleBot at Intale AI, I'm dedicated to sharing genuine, useful product insights and tips. At BizStack, I aim to cut through the digital noise to provide clear, actionable advice. And more than all else, I'm a father to a (always) little girl and a husband. Contact me at [email protected] for assistance.

Python Asia Organization
Sep 24th, 2026
JetBrains joins Python Asia Organization as a Gold Sponsor.

JetBrains joins Python Asia Organization as a Gold Sponsor. Python Asia is welcoming JetBrains as a Gold Sponsor of Python Asia Organization (PAO). JetBrains builds professional tools for developers and teams around the world. In the Python community, many people know the company through PyCharm, its professional Python IDE for web development, data, machine learning, and other Python workflows. That gives JetBrains a clear connection to the ecosystem PAO works in. But the reason this sponsorship matters to Python Asia goes beyond developer tools. It helps support the people and communities doing the work between conferences: organizing meetups, sharing lessons, introducing communities to one another, and finding better ways to collaborate across borders. JetBrains, PyCharm, and the Python Community. PyCharm has been part of the Python developer landscape for years. Developers use it across web development, data, machine learning, and day-to-day Python work. It brings coding, debugging, testing, project navigation, and other development tools into one environment, whether someone is working on a small project or maintaining something much larger. JetBrains' connection to Python also extends beyond the product itself. The company has supported developer and open-source communities, including organizations within the Python ecosystem. That matters to PAO because regional community building depends on the same kind of long-term thinking. Events are important. So is everything that happens before and after them. Connecting Python communities Across Asia. Python Asia Organization works to bring Python communities across East and Southeast Asia closer together. Those communities do not all operate under the same conditions. Some have established conferences, strong volunteer networks, and long-standing sponsor relationships. Others are smaller, newer, or working with fewer resources. Organizers face different challenges depending on where they are, but many of the problems are familiar: finding speakers, keeping volunteers engaged, funding events, sharing knowledge, and reaching beyond their local networks. There is a lot communities can learn from one another. PAO tries to make those exchanges easier. That might mean bringing organizers into the same conversation, sharing an opportunity across countries, helping one community learn from another, or creating programs where people can hear directly from the teams doing the work. Sometimes it becomes a formal collaboration. Sometimes it is simply an introduction that would not have happened otherwise. Both matter. The work that happens between conferences. Conferences are often the most visible part of a Python community. People travel. Talks happen. Organizers finally meet people they may have known online for years. A few days can create conversations and relationships that would have taken months to form remotely. Then everyone goes home. The work does not stop. Someone starts preparing the next meetup. Another organizer is looking for a speaker. A community is trying to improve its sponsorship process. Someone else is working out how to make an event more accessible, recruit more volunteers, or avoid a mistake another group has already learned from. This is where regional relationships become useful. An idea tested in one country can save another community weeks of work. An introduction can turn into a speaker exchange, a partnership, or a future event. A conversation that starts casually can become something much bigger later. A large part of PAO's work happens in these smaller moments. Python Across Asia gives communities a place to talk about what they are building, what they have learned, and the people behind the work. The PythonAsia conference creates a different kind of opportunity: a shared regional gathering where those relationships can happen face to face. They are different programs, but they come from the same idea. Communities are stronger when they do not have to work in isolation. Why this sponsorship matters. A useful sponsorship should do more than put a company logo on a website. For PAO, sponsorship gives Python Asia more room to keep doing the work that is harder to see from the outside: connecting organizers, running regional programs, maintaining partnerships, sharing opportunities, and helping communities reach beyond their usual circles. The results are not always easy to measure in a single number. Sometimes two organizers meet and decide to work together. Sometimes a community finds a speaker through another country's network. Sometimes someone discovers a conference outside their own region, attends it, volunteers, speaks, or brings an idea home. None of those things looks especially dramatic on its own. But repeated often enough, they change how communities relate to one another. That is how separate local groups begin to feel like part of something regional. What JetBrains' Gold Sponsorship supports. PAO is still building. There are more communities Python Asia want to reach, more organizers Python Asia want to connect, and more opportunities to create for people working across the region. JetBrains' Gold Sponsorship helps give Python Asia the capacity to keep that work moving through PAO's programs, events, partnerships, and community initiatives. For Python Asia, the goal is not simply to run more activities. It is to make regional collaboration easier to access and easier to sustain. Python Asia want organizers to know who they can turn to outside their own country. Python Asia want communities to be able to share what they have learned instead of solving the same problems from scratch. And Python Asia want more people to discover the work happening across Python communities in Asia. That takes time. It also takes partners willing to support the work behind the scenes. Python Asia is glad to welcome JetBrains as part of it. Support Python communities Across Asia. Organizations interested in supporting PAO can learn more about sponsorship and how that support helps create more opportunities for Python communities across East and Southeast Asia.

WeirdWare
Sep 21st, 2026
Huntress targets agentic cybersecurity as revenues rise.

Huntress targets agentic cybersecurity as revenues rise. JetBrains launches local command-line proxy to help control AI spend. 21st September 2026 With more AI in integrated development environments (IDEs) and developer tools than ever, vendor JetBrains is thinking up ways to tackle rising AI costs. Via the JetBrains blog, Viktor Kiselev and Mikhail Filippov said that, rather than limiting tool choices to shrink management overhead, JetBrains developed a local command-line proxy, JetBrains Central CLI. It routes requests from CLI coding agents. As a result, developers can run terminal agents easily, using their preferred model. And there's "virtually no administrative friction and no more waiting weeks for approvals", Kiselev and Filippov said. Therefore, managers can create and view reports in a central console. That includes current, historical and forecast AI consumption and costs for departments and shows AI costs and use by developer, agent and IDE. In addition, all the data can be aggregated with other AI expenses, using an analytics API. And you can set specific kinds of AI limits across every agent, IDE, developer, team or group, they said. Kiselev and Filippov admitted their AI development expenses were 10 times higher as of August. And that all happened in the previous six months. "When the costs started rising, we realised that we didn't know how to control them systematically," they said. Control AI costs, retain choice. The blind spot was partly because JetBrains developers also use non-JetBrains AI tools. And they choose the tools they want to use themselves, so they can select the best for each task. Most of them use between three and five AI tools in a given month, Kiselev and Filippov wrote. "They're using its IDEs as much as ever. They've added more command-line interface (CLI) agents, agentic development environments, for running several AI agents in parallel, and IDE-integrated AI tools. "Governing developers' AI usage shouldn't mean cramping their workflows," they said. JetBrains had already been collecting consumption statistics and other metrics from the server side. Then they processed them into separate, highly elastic storage. Also, they'd been applying AI credit budgets to their own tools, they said. Because more organisations were adopting generative AI, increasingly multiple models, AI costs had "skyrocketed", they said. In particular, Anthropic's release of Claude Opus 4.5 and 4.6 spiked token consumption, they said. "JetBrains developers began using these models in various places, like Claude Code CLI, the AI chat in JetBrains IDEs, and Junie. After that, usage started almost doubling every month," they said. "Soon enough, we hit 150 Claude Code seats and moved onto the Enterprise plan with rates based on API usage. That's when costs really took off." Third-party AI tools considered. JetBrains' previous management console hadn't covered third-party AI tools. Meanwhile the mix of tools kept changing, they said. As a result, JetBrains Central CLI was built, essentially after repurposing a personal debugging tool. "The CLI currently supports three of the most popular terminal agents. Four more are in internal beta," they noted. However, niche setups and personal AI subscriptions will remain out of scope. "As our goal is to cover the AI traffic running through the tools developers most rely on," they added. Security 9th September 2026