G MASS

Operational Oversight Manager - Delegated Authorities

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Requirements

Solid property and casualty insurance background with a genuine understanding of underwriting operations and file management.
Experience building or evaluating operational controls.
At least 3 years of experience in insurance operations or delegated authority specifically.

Responsibilities

Own relationships with a portfolio of Coverholders and MGAs, running due diligence, onboarding, and annual reviews to maintain compliance with governance standards.
Lead operational and compliance audits across delegated partners, pursue resolution of findings, and hold partners to service and regulatory standards.
Manage day-to-day oversight of Binding Authorities and Line Slips, including service-level agreement performance and outsourcing arrangements.
Ensure data and reporting produced by delegated partners are accurate and fit for purpose, resolving quality issues as they are identified.
Own the department's policy and procedure documentation and keep it current as processes evolve.
Participate in relevant risk and delegated underwriting committees, representing operations in wider business discussions.
Identify and lead operating-model improvements, balancing business-as-usual delivery with change work.

Operational Oversight Manager - Delegated Authorities

G MASS · London, United Kingdom (Hybrid) · Contract · Posted 2026-09-17

Workplace: hybrid

Description

G MASS are working with a leading global reinsurer to find a Regional Operational Oversight Manager for their Delegated Authority function, covering Company and Syndicate business across EMEA.

This is a broad, stakeholder-facing role at the heart of how the business manages risk written through third parties. You'll take ownership of a portfolio of Coverholders and MGAs, running the due diligence and audit cycle that keeps that business compliant, and acting as the main point of contact when things need escalating or fixing. It's a role for someone who's comfortable holding external partners to account, working across underwriting, technology and compliance stakeholders, and who wants input into how the operating model evolves rather than just running the existing one. First-line people management responsibility comes with it.

Responsibilities

Own the relationship with a portfolio of Coverholders and MGAs, running due diligence, onboarding and annual review to keep them compliant with governance standards
Lead operational and compliance audits across delegated partners, chasing resolution on findings and holding partners to service and regulatory standards
Manage day-to-day oversight of Binding Authorities and Line Slips, including SLA performance and outsourcing arrangements
Ensure the data and reporting produced by delegated partners is accurate and fit for purpose, resolving quality issues as they're identified
Own the department's policy and procedure documentation, keeping it current as processes evolve
Sit on relevant risk and delegated underwriting committees, representing operations in wider business discussions
Identify and lead improvements to the operating model, balancing BAU delivery with change work

Requirements

Solid P&C insurance background with a genuine understanding of underwriting operations and file management
Experience building or evaluating operational controls
3+ years' experience in insurance operations or delegated authority specifically

Benefits

Length: initial 12-month contract, with a view to internalisation at the client

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About the Company

G MASS

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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