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Smartcat

Smartcat

Online platform connecting translators and clients

Account Manager

Full-TimeUpdated on 9/17/2026
No salary listed
Mid
Remote in USA
Remote

Customer-facing work may involve travel and on-site visits with customers.

About the job

Requirements
  • 3-5+ years in Account Management, Renewal Management, or Enterprise Account Management roles within high-growth Software as a Service companies.
  • A proven track record owning both renewals and expansion within existing accounts.
  • Experience managing large account portfolios, including mid-market velocity and enterprise-level accounts, with strong commercial discipline.
  • Strong executive communication and negotiation skills, with experience selling into enterprise buying environments.
  • Comfort traveling and being onsite with customers.
  • A track record of operating with confidence, directness, and accountability, delivering uncomfortable truths and focusing on outcomes over activity.
Responsibilities
  • Drive on-time gross renewals across the portfolio by identifying and addressing risk early through proactive stakeholder engagement and commercial positioning.
  • Generate expansion annual recurring revenue within existing accounts through cross-sell, upsell, and adoption of new teams, departments, regions, and workflows.
  • Build and sustain multi-threaded relationships across business owners, functional leaders, procurement and finance, and VP, SVP, and C-level executives.
  • Own an accurate renewal and expansion forecast, maintain clean customer relationship management records, and escalate risks early and clearly.
  • Learn the platform, artificial-intelligence and human-in-the-loop value story, and the full renewal lifecycle process.
  • Manage the account portfolio's renewal timing, current health, key stakeholders, and known risk signals.
  • Build working relationships with Field Delivery Engineer partners and understand the cross-functional execution model.
  • Run renewal conversations independently from early risk identification through commercial positioning and negotiation.
  • Multi-thread accounts by identifying whitespace and expansion triggers in target accounts.
  • Maintain clean, forecast-ready customer relationship management data and identify renewal risk early and accurately.
  • Be accountable for on-time renewals and a predictable, accurate forecast across the full portfolio.
  • Initiate expansion motions in multiple accounts and build credible, outcome-driven expansion narratives.
  • Maintain consistent executive-level engagement across the book of business.

About the company

Smartcat provides a centralized platform for managing translation and localization projects by connecting businesses with a global network of freelancers. The platform works by automating the translation workflow, allowing users to upload content, assign tasks, and handle all communication and payments within a single interface. Unlike traditional agencies or software, Smartcat integrates a marketplace directly into its management tools to eliminate the need for external emails and separate payment processors. The company’s goal is to reduce the cost and complexity of localization through automation, making it easier for organizations to scale their content into multiple languages.

Company Size

201-500

Company Stage

Series C

Total Funding

$71.9M

Headquarters

Wilmington, Delaware

Founded

2016

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Simplify's Take

What believers are saying

  • Smartcat launched Chief of Staff on August 13, 2026, expanding AI coworker adoption.
  • April 2026 LTEN finalist recognition with a pharma giant validates regulated-content demand.
  • September 2026 G2 leader status supports sales efficiency against crowded localization incumbents.

What critics are saying

  • Phrase shipped Quality Profiles and AI agents in May 2026, narrowing Smartcat differentiation.
  • Smartling's May 2026 AI release targets IBM-like enterprise buyers with stronger automation proof.
  • OpenAI-native workflows can commoditize translation orchestration, turning Smartcat into a replaceable layer.

What makes Smartcat unique

  • Smartcat unifies AI coworkers, translation, QA, and 500,000+ linguists in one interface.
  • August 2026 Chief of Staff centralizes market monitoring and multilingual content updates.
  • June 2026 SCORM translation and delta detection target enterprise learning workflows end-to-end.

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Benefits

Remote Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

6%

2 year growth

11%
Associated Press
Aug 13th, 2026
Smartcat launches AI Chief of Staff to help enterprises close market adaptation gap

Smartcat has launched an AI Chief of Staff to serve as the primary interface for enterprises using its platform. The tool addresses what the company calls the Market Adaptation Gap—the delay between market changes and business responses. The AI Chief of Staff tracks market signals, identifies content requiring updates, and maintains quality standards whilst drawing on enterprise knowledge. It connects teams with Smartcat's marketplace of over 500,000 linguistic experts, balancing automation with human judgement. The launch follows commentary from Forbes contributor Serenity Gibbons on operational risks from delayed content updates, particularly around compliance and safety across multiple languages and markets. Smartcat's platform already includes AI agents for content creation, translation, reviews, and quality assurance. The company serves Fortune 1000 brands and maintains SOC II compliance.

Yahoo Finance
Jun 10th, 2026
Smartcat launches AI coworkers for real-time multilingual content updates at LTEN 2026

Smartcat, an enterprise AI platform for global content creation and localisation, has unveiled two new capabilities ahead of the Life Sciences Trainers & Educators Network Annual Conference: the Content Update Coworker and a reimagined PDF translation solution. The Content Update Coworker automates multilingual content updates in real-time. When product names change or regulations shift, it automatically identifies every instance across all content types and languages, updates them simultaneously and deploys changes without manual intervention. The new PDF translation solution addresses traditional layout distortion issues through smart routing technology. "Our AI coworkers don't just translate—they continuously monitor, identify and execute updates across every language and content type in real-time," said Ivan Smolnikov, Smartcat's CEO and founder. Both capabilities are powered by Smartcat's expert-trained AI coworkers.

PR Newswire
Apr 28th, 2026
Smartcat debuts AI course creation and translation platform at Learning Technologies London 2026

Smartcat has unveiled AI-powered multi-agent systems for course creation and translation at Learning Technologies London 2026, enabling enterprise learning and development teams to create and update global training content up to 10 times faster than traditional workflows. The platform introduces industry-first SCORM package translation, handling entire learning experiences including interactions, multimedia and attachments in a single workflow. Its delta detection feature automatically identifies source edits and updates only modified segments across all language versions. The launch addresses growing L&D demands, with Smartcat research showing 75% of teams reporting at least 25% year-over-year content increases. The platform uses AI agents that learn from expert corrections and apply knowledge to future projects, aiming to help companies maintain compliance whilst adapting to shifting regulations and market changes.

FinSMEs
Sep 10th, 2024
Smartcat, a Boston, MA-based provider of an enterprise language AI platform, raised $43M in Series C funding.

Smartcat, a Boston, MA-based provider of an enterprise language AI platform, raised $43M in Series C funding