Key Account Client Success – Team Lead

We’re looking for an exceptional leader and coach to join us as a Key Account Growth Team Lead  

Your mission:

You will play a key role in the success of Too Good to Go by leading a team of Key Account Managers (KAMs) to successfully grow our current US enterprise accounts.  

Your role:

You will lead the US Key Accounts Growth team to grow partnerships with large enterprise businesses. It is up to you to develop a high-performing team that focuses on spotting and winning opportunities to expand partners’ use of Too Good To Go. You are ultimately responsible for the pipeline, forecast and overall results of the growth and retention team for KA in the US. You help the team make the right choices through effective coaching and management. You also focus on the market to identify new potential key account upsell and cross-sell opportunities and create a strong action plan with the team. 

Critically, you will know what is going on with partners so you can play a role in defining and optimizing processes. In addition, you present and speak easily in large groups and you function as a proud ambassador of our mission to partners. As a Key Account Growth Team Lead you report directly to the Head of Growth North America and contribute to the strategy of the growth team.

We're looking for proactive individuals who demonstrate skills in the following areas:

• Leadership: Cultivate a collaborative culture, and mentor teams for peak performance, fostering continuous learning and growth. 
• Coaching:  Adept at using coaching frameworks (e.g. Skill/Will, MEDDICC) to develop their team to deliver best-in-class service and grow the US KA marketplace.
• Hiring & Training:  You’ll oversee the hiring and training of the Growth Key Account Managers, ensuring we have the team we need to succeed. 
• Performance Oriented:  Drive accountability among your team to ensure forecasting targets are set and met  

Strategic:  Strong commercial skills that sets the tone for the team and provides guidance at every stage of client development

• Communication: Polished and effective communication with stakeholders and team members to ensure that we deliver a high quality client engagement with our key account.
• Process & Organization: Effective documentation and resource management to ensure will be critical to the successful launch and continued rollout of our key partner; as will ensuring that the right process exists for everyone to be successful
• Analytical skills: Ability to make sense of data, take initiative on insights and report building, and increase data understanding over time.
• Problem-Solving Skills: Critical thinking and adaptability are essential for identifying and addressing issues as they arise.
• Organizational Skills: High attention to detail and ability to work independently and efficiently on tasks, escalating when needed.
• Cool Cucumber: The ideal candidate is an individual who not only loves a challenge but also thrives in the face of occasional ambiguity.

Requirements

• Previous experience successfully managing enterprise commercial teams. Industry experience that translates well includes: food, hospitality, media and technology
• Experience with value-based selling, preferably MEDDICC methodology.
• Experience with Salesforce (or CRM)  preferred; accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs)
• Polished, detail-oriented professional with a humble and collaborative attitude.
• Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,100+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialize with colleagues that care to offer 

Benefits

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices, and at home.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
• 50% employer paid health coverage options for your family
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., Racial & Ethnic Diversity, and Functionally Diverse Employee Resource Groups 

How to apply

Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application! 

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of $110,000-$135,000. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to an individual's assigned work location, experience and expertise.

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