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Capgemini

Global consulting, technology services, outsourcing

ERDデリバリーヘッド ERD Delivery head-エンジニアリングR&D事業部 エンジニアリング本部

Program ManagementPosted on Nov 10
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • Professional services company work experience.
  • Native-level Japanese and business-level English proficiency.
  • Experience delivering and managing complex, large-scale programs end to end, including integrated management of quality, cost, schedule, risk, and customer satisfaction across multiple projects or large programs.
  • A track record of successful delivery of complex, high-risk engagements and a deep understanding of project management offices, program management, and engagement management.
  • Practical experience with forecasting and financial management, including ETC, EAC, YEL, profit and loss, and contribution margin.
  • Understanding of and negotiation ability in contract management, change requests, statements of work, and contract terms.
  • Experience improving project financial metrics such as revenue, contribution margin percentage, DVI, and CIP.
  • Ability to lead business and delivery discussions and decisions with internal and customer executives.
  • Experience handling critical-issue escalations and building and maintaining trusted relationships with customer C-level executives.
  • Extensive customer-facing experience, including managing expectations and reaching agreement on delivery approaches and solutions based on customer needs and priorities.
  • Ability to rapidly assemble and deploy cross-functional response teams for significant or high-risk issues, lead root-cause analysis, and manage recovery plans.
  • Experience designing and operating delivery governance and collaborating with Corporate Risk Assessment, quality management, and Quality & Risk teams.
  • Understanding of compliance requirements covering security, export control, and data privacy.
  • Experience developing or overseeing 10 or more managers or leaders.
  • Coaching and people-management ability, and experience fostering organizational cultures that support knowledge sharing and collaboration.
  • Experience working with offshore, nearshore, or global delivery centers, managing multinational teams in cross-cultural environments, and understanding industrialization or standardized delivery models.
  • Experience with bids and contract negotiations for engagements worth at least 1 billion yen or other large, complex projects, and with Bid-to-Delivery transitions.
  • Experience designing delivery models, including onshore, offshore, and hybrid models, and navigating complex organizations, customers, and projects across multiple stakeholders and cultures.
  • Experience developing and implementing delivery operations policies, processes, and tools; improving productivity and standardization; introducing methods; and improving organizational Delivery KPIs.
  • Deep expertise in at least one of the following is preferred: systems integration, digital transformation, cloud (Azure, AWS, or GCP), product or service development management, software development life cycle, or the manufacturing, medical device, automotive, telecommunications, or communications equipment industries.
  • At least 15 years of project or program management experience, at least 15 years of organizational management experience, and at least 5 years of large-scale delivery leadership or portfolio management experience.

Responsibilities

  • Take overall responsibility for end-to-end delivery, including the quality, cost, schedule, risk, and customer satisfaction of all aspects of program management.
  • Make commercial and key project decisions, and communicate with customer executives from a delivery perspective.
  • Oversee the end-to-end delivery process from project initiation through closure to ensure successful and profitable outcomes.
  • Govern delivery leadership assignments, appoint project leaders, project managers, or engagement managers, evaluate project operations, develop delivery leaders, and lead the engagement management community.
  • Chair monthly and project reviews and make decisions based on forecasts and actuals, DVI, CIP, risks, quality, and key performance indicators.
  • Establish cross-functional governance with relevant departments and report overall delivery status to the managing director.
  • Serve as the primary escalation contact for critical issues, especially those involving client executives at director level or above.
  • Lead Flying Squads to resolve significant delivery issues and problems.
  • Make final decisions, as needed, on change requests, contract risks, and commercial matters.
  • Build relationships with key stakeholders in customer accounts and take responsibility for customer satisfaction.
  • Manage delivery-related relationships with customer and internal stakeholders, and act as the final delivery escalation point to the managing director.
  • Take final responsibility for annual portfolio revenue and contribution margin percentage for delivery.
  • Improve data quality and profitability through disciplined forecasting and actuals management, including ETC, YEL, and EAC.
  • Develop and oversee initiatives to improve contribution margins.
  • Ensure completion of Corporate Risk Assessments and manage elevated risks as needed.
  • Work with Quality & Risk teams to govern major compliance requirements, including security, export control, cybersecurity, and data privacy.
  • Lead improvement of quality and risk indicators such as CIP, RIO, and OTACE.
  • Enforce bid-process compliance and oversee approval gates and financial and legal reviews from a delivery perspective.
  • Contribute to solution evaluation, contract negotiations, and customer discussions for large and complex engagements.
  • Own Bid-to-Delivery acceptance and manage delivery-model selection, risk assessment, and initial project setup.
  • Work with Engineering Account Leads, who own the overall engineering relationship and growth of customer accounts, while retaining responsibility for delivery governance, delivery health, quality and risk, and major delivery escalations.
  • Oversee project closure, ensure data integrity, and minimize unpaid, unbilled, and remaining-effort risks.
  • Ensure project revenue is finalized and projects close cleanly from a financial perspective.
  • Lead collaboration with global delivery centers, including delivery transformation approaches such as offshore utilization and transition to fixed-price models.
  • Build optimal onshore, nearshore, and offshore delivery structures that apply industrialized models while accounting for Japan-specific needs.
  • Strengthen collaboration with overseas delivery centers, particularly in India, to maximize productivity and quality for delivery in Japan.
  • Develop delivery leaders through Delivery Leadership Development and the Delivery Management Community, including coaching and career development for project leaders, project managers, and engagement managers.
  • Align the Engagement Management Community and certification, and support adoption of the required skill sets.
  • Foster a high-performing delivery organization through collaboration, knowledge sharing, and capability development.
  • Improve Delivery Excellence key performance indicators and lead measures addressing local issues.
  • Promote adherence to standardized methods and lead the development and execution of measures addressing local issues.
  • Lead improvements in project productivity through industrialization and technology use, and develop methods and tools.
  • Design industrialized approaches to improve project productivity and establish methods and best practices.

Desired Qualifications

  • Collaboration experience with global delivery stakeholders is desirable.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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