In Room Dining Server

Job Description

SUMMARY

The In Room Dining Server sells, delivers and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The Server assists with food deliveries, amenity deliveries, follows and manages Fairmont recipes, preparation and presentation guidelines; and provides food and beverage services in a cost-efficient manner. The Server ensures compliance with all liquor laws. These tasks are handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.  The IRD Server must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.

ESSENTIAL DUTIES and RESPONSIBILITES   Include but are not limited to the following:

• Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
• Adhere to company policy and procedures, as stated in the company Handbook

• Consistently offer professional, friendly and engaging service
• Provide the highest quality service to all guests at all times, by instilling the company philosophy.
• Set up, break down and reset the In-Room Dining service station
• Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
• Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces
• Deliver orders, requests, and amenities in a timely manner to the correct rooms.
• Correctly set up trays and carts to be delivered according to the guests’ requests
• Engage and genuinely interact with guests while anticipating their needs
• Explain food and beverage items in detail to our guests
• Pick up and remove dirty trays and tray tables from guest rooms and guest floors
• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
• Participate actively in the resolution of guest concerns.
• Complete any necessary opening and closing paperwork and side work duties as required
• Complete inventory and requisition forms
• Control costs and waste
• Work well with others as a team
• Prepare food and beverage as per guidelines
• Follow cash handling policies and procedures
• Assist in filling in at other F&B areas and/or outlets as needed
• Maintain regular and predictable attendance
• Perform other related duties as assigned

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 1 year experience in upscale food and beverage environment, preferably in a luxury hotel or fine dining institution

• Possess a proven track record for guest satisfaction
• Possess a strong sense of urgency
• Display a pleasant and cheerful disposition
• Maintain a high level of integrity
• Display a confident and professional appearance at all times and always meet company grooming standards
• Demonstrate strong attention to detail and ability to meet deadlines
• Adapt in difficult situations with problem-solving abilities, and make decisions when necessary 
• Show eagerness and capacity to learn
• Able to work flexible hours, weekends, and holidays

  EDUCATION and/or EXPERIENCE

• High school diploma or equivalent

  LANGUAGE SKILLS

• Speak, write and read English at an advanced level
• Clearly and concisely communicate ideas to others

  MATHEMATICAL SKILLS

• Basic math – adding, subtracting, division
• Cash handling experience

  REASONING ABILITY

• Communication skills are critical. Must be able to communicate clearly and listen attentively to Management, other Heartists and guests.
• Able to use good judgment where guests and employees are concerned

  CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to obtain Food Handler Certification
• Must be able to obtain TIPs or Alcohol Safety Certification

  PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Able to walk throughout the hotel, stand, and exert well -paced mobility for periods of up to 8 hours in length
• Able to bend, kneel, and stoop to perform various tasks
• Able to lift frequently, carry trays and other objects up to 50 pounds, including pulling and pushing rolling tables
• Able to move quickly and efficiently

Additional Information

What is in it for you:

• Rate of pay: $26.50 per hour plus tips
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.