Risk & Governance Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Hines is establishing a more structured Enterprise Risk capability to strengthen how material risks are identified, governed, reported and escalated across the firm. The Risk & Governance Manager will be integral to shaping this capability over time, while initially focusing on practical, operational risk governance in Europe through the Real Estate Risk Committee (RERC).

RERC provides a governance forum for reviewing material European real estate-related risks, incidents, issues, trends and remediation activity. The role will coordinate RERC governance, reporting and follow-up activity, while using this initial operating platform to support the gradual development of broader Enterprise Risk governance, reporting and escalation practices across Hines globally.

Although the Enterprise Risk remit is Hines-wide, the role will report into Global Management Solutions (GMS), reflecting GMS’ role in supporting scalable operating standards, governance, data and business enablement across the firm. The role is senior in stature, credibility and judgement so as to engage effectively with senior and executive leaders across regions, business lines and corporate functions.

Enterprise Risk Development & Stakeholder Partnership

• Support and lead the phased design and development of Hines’ Enterprise Risk capability.
• Develop practical governance routines, reporting expectations and escalation pathways that address near-term real estate risk needs and support Hines’ global Enterprise Risk ambitions.
• Partner with regional leadership, business leaders, functional specialists and operational teams in the initial phase, while building relationships with senior stakeholders across Hines to support the future Enterprise Risk capability.
• Maintain clear accountability by ensuring enterprise and operational risks remain owned by the appropriate business and functional leaders, with the role providing governance coordination, challenge and reporting support.

Real Estate Risk Committee (RERC) Governance & Effectiveness

• Manage the end-to-end RERC governance cycle, including forward planning, agendas, committee papers, meeting coordination, decision and action logs, escalations, effectiveness reviews and follow-up with accountable stakeholders.

Risk Reporting, Analytics & Strategic Insight

• Develop clear, concise risk reporting for RERC, senior leaders and relevant business and functional stakeholders, distinguishing matters for information, discussion, decision and escalation.
• Consolidate and analyze risk information from real estate operations, business lines, regional teams, corporate functions and reporting systems to identify trends, emerging risks, recurring issues and remediation priorities.
• Translate complex risk, incident, control and remediation information into decision-ready reports, presentations, dashboards and recommendations.

Risk Coordination, Oversight & Escalation

• Coordinate consistent approaches to identifying, assessing, recording, monitoring and escalating operational and enterprise risks, beginning with the European real estate risk agenda and expanding as the Enterprise Risk capability matures.
• Work with risk owners to ensure risk registers, control assessments, incidents, issues, lessons learned and remediation plans are complete, current and appropriately reported.
• Provide constructive challenge on risk submissions, identifying gaps, inconsistencies, recurring themes and matters requiring further consideration or escalation.
• Coordinate with HR, Procurement, Legal, Compliance, Insurance, Investment Risk, Internal Audit, IT and other specialist functions so relevant matters are directed to the appropriate governance forum.

Third-Party, Responsible Business & Resilience Risk

• Support governance and reporting of material third-party, responsible-business, operational resilience and business-continuity risks, working with Procurement, Legal, Compliance, HR, Sustainability and other specialist functions as appropriate.

Collaboration, Process Improvement & Capability Development

• Build effective working relationships with senior leaders, risk owners and subject-matter specialists across Europe initially, and across wider business lines, regions and corporate functions as the Enterprise Risk capability develops.
• Develop governance guidance, templates, playbooks, training and process improvements that support consistent risk management, reporting and committee effectiveness.
• Support client, investor or leadership assurance enquiries, due-diligence requests, governance reviews, special projects and the future maturity roadmap for Enterprise Risk where appropriate.
• Travel may be required, particularly across Europe in the initial phase, to maintain stakeholder engagement, develop operational understanding and support risk and governance activity.

Qualifications

Minimum Requirements include:

• Bachelor’s degree in Risk Management, Business, Finance, Law, Real Estate or a related discipline, or an equivalent professional qualification supported by substantial relevant experience.
• Demonstrable professional development in risk management, governance, audit, compliance or a related field.
• Significant relevant experience, typically eight or more years, in risk governance, operational risk, controls, assurance, responsible business or a related discipline.
• Experience coordinating senior governance committees and managing the end-to-end committee cycle.
• Experience preparing risk reports, dashboards and presentations for senior leadership and executive governance forums.
• Experience acting as a coordination point between business risk owners and independent risk, compliance, audit or assurance functions.
• Practical experience supporting the identification, assessment, reporting and escalation of operational risks, incidents, issues and remediation actions.
• Experience implementing or improving risk management and governance frameworks.
• Strong understanding of operational risk and the ability to interpret risk and control information within a governance and reporting context.
• Experience working within a multinational or matrix organisation, ideally across multiple countries.
• Experience managing complex, cross-functional activities involving multiple stakeholders and competing priorities.
• Strong analytical capability, with experience consolidating information from multiple systems and translating it into meaningful insight.
• Experience building effective relationships and influencing stakeholders across different functions and levels of seniority.
• Ability to work independently, exercise sound judgement and maintain momentum with limited supervision

Desirable

• Recognized professional qualifications in risk, governance, audit or compliance, such as IRM, IIA, CGI or equivalent.
• Professional qualification in business continuity, operational resilience, project or change management.
• Relevant training or certification in data analytics, Power BI or governance reporting.
• Professional qualification in governance, audit, compliance, business continuity or operational resilience.
• Project or change-management qualifications such as PRINCE2, PMP or equivalent.
• Experience within commercial real estate, property management, facilities management, asset management or another complex multi-site operational environment.
• Experience supporting Property Management, Engineering Services or Asset Management functions.
• Experience in third-party risk, responsible business, operational resilience or business continuity.
• Experience coordinating thematic risk reviews, control assessments or lessons-learned exercises.
• Experience supporting client or investor assurance and due-diligence activities.
• Experience using governance, risk and compliance platforms.
• Experience developing dashboards using Power BI or a comparable reporting platform.
• Familiarity with recognised enterprise or operational-risk frameworks.

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

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