S

Sensiple

Enterprise IT services and cloud platforms

Voice Subject Matter Expert

Full-TimePosted on 2/23/2026
No salary listed
Junior, Mid
Charlotte, NC, USA
In Person
Software EngineeringBackend Engineering
No H1B Sponsorship

About the job

Requirements
  • Experience with development models and the software development lifecycle.
  • Expertise in web application development using the Model-View-Controller framework, Spring, Java/J2EE, log4j, JSP, Apache Tomcat, WSDL, SoapUI, and Maven.
  • Experience designing and developing applications in VXML, CCXML, and SCXML.
  • Hands-on experience developing Genesys Voice Platform call flows and architecture.
  • Experience with Genesys Voice Platform, Nuance speech recognition, grammar development, text-to-speech, Nuance Development Framework, and Nuance Dialog Module.
  • Knowledge of generating call-flow designs and code using Nuance Application Studio.
  • Experience deploying contact-center routing solutions to Linux and Windows platforms.
  • Knowledge of deploying Genesys 7.x and 8.x framework components.
  • Knowledge of telephony integration using TServers and SIP servers in TDM and VoIP environments.
  • Proficiency writing routing code using IRD and Composer.
  • Knowledge of implementing URS, ORS, Resource Managers, Media Server, and Web Servers.
  • Knowledge of Genesys integration with Avaya telephony hardware.
  • Domain knowledge of IVR and CTI call routing.
  • Knowledge of IVR design and solutioning.
  • Software design and documentation skills.
  • Communication and client relationship skills, including presentation capability.
  • Ability to communicate effectively across technology, business units, and senior leadership.
  • Ability to work on multiple projects concurrently.
  • Ability to handle multiple tasks and adapt to a changing environment.
  • One to three years of experience.
  • Eligibility to work in the United States as a U.S. citizen, green-card holder, or EAD holder.
Responsibilities
  • Analyze design and architecture documentation.
  • Coordinate the installation, configuration, and maintenance of application components.
  • Assess voice performance to ensure it meets the enterprise's present and future needs.
  • Provide production support, deployment, and troubleshooting for call flows.
Desired Qualifications
  • Experience with multichannel routing.

About the company

S

Sensiple

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Website

What Sensiple does: Sensiple provides IT products, services, and consulting to enterprises for digital transformation, customer experience, cloud services, and capital markets. How its products work: It uses a B2B and SaaS model to offer cloud modernization, contact center services, CX management, managed IT services, and staff augmentation, with products like tryvium (Microsoft Teams apps), PhiFIX for fintech, and CX/automation platforms such as SenCXConnect and InteliSense that leverage AI, automation, cloud, and data analytics to run secure, scalable systems. How it differs from competitors: It emphasizes regulatory technology and industry-specific solutions for BFSI, healthcare, retail, and telecom, supported by a global delivery footprint and growth achieved organically without external funding. Goal: Its aim is to help enterprises modernize IT, improve customer and employee experiences, and navigate digital transformation with reliable, scalable technology.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Carteret, New Jersey

Founded

1999

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Simplify Jobs

Simplify's Take

What believers are saying

  • Microsoft featured Sensiple as a transactable marketplace partner on March 30, 2026.
  • Sensiple launched SenCXConnect on AWS Marketplace in February 2026, broadening procurement access.
  • Sensiple’s August 2026 Tryvium update added GCP support, expanding multi-cloud enterprise appeal.

What critics are saying

  • A Sensiple vice president left for TELUS Digital in March 2026, signaling leadership churn.
  • Microsoft Marketplace pricing and prioritization determine tryvium’s reach; a channel shift would hit revenue fast.
  • Sensiple remains small-employee-count private services revenue, making one lost enterprise account existential.

What makes Sensiple unique

  • tryvium is Teams-native, AI-powered CCaaS, certified for Microsoft Teams on March 27, 2026.
  • PhiFIX spans FIX, FAST, ITCH, OUCH, and EMAPI for capital markets workflows.
  • Sensiple sells across Azure, AWS, and GCP, reducing single-cloud delivery constraints.

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Benefits

Health Insurance

Paid Vacation

Remote Work Options

Flexible Work Hours

49

INACTIVE