Head of Consumer Credit Risk

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you’ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won’t receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Manage the credit policy, portfolio management, loss forecast, and overall credit processes for the Truist Consumer Credit Portfolio. Responsible for Consumer credit portfolio performance across the corporation’s consumer lending platforms.

Current span of control includes 5 direct reports and 35 total teammates. Credit exposures in scope include Direct to Consumer, LightStream, Small Business, Consumer BankCard, Small Business BankCard, Mortgage, Consumer Wealth Management loans, Home Improvement (Service Finance and prior partnerships), Auto (prime and sub-prime lending), Sheffield and Recreational Lending totaling approximately $125 billion in outstanding’s and $200 Billion in mortgages serviced for others.

The Consumer Credit Risk Program works with business units providing independent risk challenge and oversight of credit risk activities. Key aspects include:

• Achieving prudent growth within the Truist Credit Risk Appetite
• Providing independent credit adjudication leveraging quantitative credit models and judgmental decision making
• Establishing credit policies, procedures, processes, and standards to guide credit risk management execution.
• Provide oversight and serve as the Subject Matter Expert for CCAR overlays, CECL, ACL updates, credit loss forecasting, and various credit committees.
• Provide oversight and establish cutoff score acceptance criteria to Consumer business units leveraging origination and portfolio monitoring credit risk statistical models.
• Overseeing the First Line of Defense’s identification, measurement, monitoring and assessment of current and emerging risks for consumer credit

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1. Oversight and effective challenge of first line in the evaluation of new product and/or portfolio risks.

2. Involvement in and provide recommendations on stress testing process/capital adequacy, wholesale and consumer loss forecasting, risk appetite framework, asset quality metrics.

3. Providing leadership for issue remediation activities across consumer businesses and assist in regulatory exams and requests.  Provide presentations as needed. 

4. Provide leadership and strategic direction for consumer credit management to ensure the long-term objectives are appropriately balanced among quality, growth, and profitability, and monitors loan-pricing strategies to maximize the performance of the overall loan portfolio.

5. Ultimately responsible for the overall consumer credit adjudication processes including adjudication of exception approvals, portfolio acquisitions, and complex partnership arrangements.

6. Develops and maintains consumer loan policies and procedures, including high standards for credit quality and guidelines around credit limits, to ensure credit is extended appropriately to consumer clients.

7. Oversight and effective challenge to the first line on the development of new and existing consumer lending products for clients, ensuring profitability for the business units.

8. Serve as the primary contact for Consumer Credit with third party assurance providers e.g. Federal and State Regulatory agencies, Credit Risk Review and Internal Audit.  Establish management and administrative procedures for consumer portfolios to ensure adherence to regulatory credit policies.  Accountable for all credit risk review and internal audits performed against consumer credit portfolios.

9. Member of the Allowance for Loan and Lease Losses Committee, Credit Risk Program Committee, and Enterprise Credit Risk and Portfolio Management Committee.

10. Guide the integration of risk and portfolio management best practices across the consumer product lines ensuring returns are optimized through economic credit cycles.

11. Analyze concentrations, product mix/pricing, delinquency and loss trending, product optimization, originations, and portfolio performance by consumer business or subsidiary to ensure performance with corporation’s targets.  

12. Establish and maintain concentration limits by portfolio and develop and maintain overall concentration limits for the entire consumer lending portfolio.

13. Provide leadership in the development of consumer portfolio risk-based pricing models and loan loss models involving logistic regression and other statistical techniques and emerging issues.

14. Develop tools and metrics to identify ‘deviations from the norm” or potentially fast-growing high-risk segments in the consumer portfolio. 

15. Provide periodic loan review plans for the consumer loan portfolio by working with Credit Risk Review.

16. Ensure integrity in the establishment, updating and maintenance of the automated decision engines and custom credit models.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business; MBA preferred, or equivalent education and related training.

2. Fifteen plus years of credit related experience including complex lending structures, modeling skills, credit policy and problem loan experience for portfolios such as consumer, small business, credit card, mortgage, and wealth.

3. Comprehensive risk and regulatory knowledge.

4. Superior ability to think strategically, multi-task, and drive change.

5. Strong quantitative, governance and analytic abilities.

6. Strong decision-making capability.

7. Significant experience in lending and client contact.

8. Significant supervisory experience.

9. Strong leadership, partnership, and management skills.

10. Demonstrated excellent problem solving.

11. Demonstrated leadership with the proven ability to communicate with various constituencies including the Board of Directors, Executive Management and Regulators and coach, mentor and develop teammates.

12. Strong verbal and written communication skills.

Preferred Qualifications:

1. Twenty plus years credit related experience.

2. Master’s degree in business administration, finance or accounting.

3. Graduate of industry banking school(s).

4. Serves as a board member or in a leadership position with an industry professional association.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify