Technical Field Engineer

Job Description

As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers.

The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates.

The Automotive Field Engineer will:

• conduct field visits, including overnight stays as necessary
• record data as required as a Field Engineer Report into a dedicated software package
• liaise with FCSD on vehicle case histories/trends and analysis
• work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.)
• write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary
• liaise with Dealership personnel at all levels
• complete and provide information for MSXI documentation as necessary

Qualifications

• have a dealer workshop background at a senior level (ideally Master Technician)
• have demonstrable automotive experience.
• have Customer facing experience (advantageous)
• have a good understanding of Dealership operations.
• have the ability to investigate, report on and diagnose complex vehicle systems, either ‘hands on’ or remotely
• hold a recognised High Voltage qualification.

Due to the location of this role, candidates that reside in the Midlands area would be suitable.

The ideal candidate must be willing to travel across the Midlands to include Birmingham, West Midlands, Leicestershire, Hertfordshire, Northamptonshire, Worcestershire, Warwickshire, Shropshire, Oxfordshire, Staffordshire, Buckinghamshire, Nottinghamshire, Derbyshire, Bedfordshire, Dyfed and Powys mid-Wales with occasional overnight stays.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• £40,000 per year
• Company Car
• Paid business expenses
• 25 days annual leave per year + bank holidays
• cash back health care scheme
• potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Permanent
• Monday - Friday
• Field based - Midlands and mid-Wales