Full-Time

Senior Customer Support Associate

Posted on 6/18/2024

Profitero

Profitero

201-500 employees

Empowers brands with digital shelf analytics

Consulting

Senior

Cambridge, MA, USA

Required Skills
Communications
Zendesk
Excel/Numbers/Sheets
Requirements
  • Experience with ticketing systems such as Zendesk or Jira
  • Strong analytical and troubleshooting skills
  • Resourceful with a problem-solving aptitude
  • Strong critical thinking skills for complex data accuracy problems
  • Excellent client communication skills
  • Expertise in Excel
Responsibilities
  • Field technical questions from Customer Support team members
  • Be an expert in Profitero data maintenance processes and Profitero’s eCommerce platform
  • Solve unique problems and requests and provide guidance to Customer Support Associates
  • Monitor Zendesk queue and ensure timely actioning of tickets
  • Oversee the management of top tier clients

Profitero offers intelligence-driven solutions for brands to optimize product positioning, pricing, and performance across 1200+ retailers in 70+ countries. Their integrated digital shelf analytics, shelf-intelligent activation, and advisory services empower brands to maximize conversions and leverage the Open Commerce Ecosystem for combining digital shelf data insights with other solutions.

Company Stage

M&A

Total Funding

$48.8M

Headquarters

Boston, Massachusetts

Founded

2010

Growth & Insights
Headcount

6 month growth

5%

1 year growth

1%

2 year growth

20%