Maintenance Technician 2 - Facilities

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​About the Role:

In this role as Facilities Technician, Maintenance, you will provide mid-level support to the Operations, Engineering & Maintenance Department by applying predictive and preventive maintenance procedures for all critical production equipment in the warehouse like HVAC, Compressor, Forklifts etc. You will analyze, troubleshoot, and communicate maintenance problems/concerns in the following areas: electrical, mechanical, plumbing, air compression, and HVAC relating to the equipment in the warehouse.  You will work with general supervision and will interact with a supervisor several times per week, perhaps daily, to receive guidance and feedback. Many non-routine activities will require a supervisor’s advance approval. You will report to the Director of Industrial Engineering.

You Will:

• Equipment Maintenance – Assist with or perform independently corrective, preventive and planned maintenance activities on production-related equipment such as conveyance, shelving, racking etc., powered industrial trucks, and building equipment such as HVAC, Air compressors, water filtration as needed.

• Building Maintenance – Perform painting, sheetrock repairs, and general tenant improvement work as needed. Perform minor repairs on doors, dock plates, and plumbing to resolve problems and ensure successful operation. Evaluate, repair and maintain plumbing, electrical and HVAC systems.

• Facility Cleanliness / Safety – Ensure the primary work areas are organized, neat and clean both during and upon completion of maintenance related activities. Adhere to 5S principles.  Identify and act immediately regarding any safety hazards, spills, etc., to avoid the risk of accidents.  Use safe lifting techniques and operate power equipment in a safe manner.  Abide by all stated regulations while performing work.  Understands and complies with all hazardous energy policies and procedures including lock-out/tag-out. 

• Fabrication – Utilize materials and tools to assist with the creation of custom equipment to support the operation (i.e., wood, metal, etc.).

• Record Keeping -- Perform necessary data entry (i.e., work order tracking/filing) and keep current tools and documents updated as necessary (i.e., Safety Data Sheets). Maintain records using appropriate software (i.e. Maintenance Connection) to ensure accountability of time, parts and repairs.

• Identify facilities issues and develop an ongoing strategy to chart trends and take appropriate remedial action from a predictive maintenance approach.

• Communicate to management all issues that could result in safety risks or those that might cause loss to Hims or its associates.

• Work as directed in all areas of the Warehouse to maintain safety and health standards for the facility.

• Perform calibration and testing procedures on equipment to ensure accurate operation and compliance with quality standards.

• Respond promptly to equipment breakdowns, emergencies, and production interruptions to minimize downtime.

• Work closely with production personnel to coordinate repairs and minimize disruptions to the manufacturing process.

• Identify opportunities for process optimization, efficiency improvements, and cost savings related to equipment maintenance and operation.

• Participate in cross-functional teams to implement improvement projects and contribute to the continuous improvement culture within the organization.

• Stay updated with industry trends, technological advancements, and best practices related to general equipment maintenance.

You Have:

• Ability to safely lift and carry items weighing up to 50 pounds, either in conjunction with his or her regular responsibilities or those assigned in other areas as directed.

• Proficiency using business computer systems and applications—specifically, Microsoft Word, Excel, and Project Management

• Ability to troubleshoot problems with machinery without supervision or direction.

• Demonstrated experience documenting predictive/preventive maintenance charts, technical data and other data; interpret data and providing relevant input for process improvement.

• Ability to communicate effectively with others using spoken and written English (Bilingual in Spanish preferred)

• Must be able to bend, stoop, reach overhead with arms and hands and climb ladders; must be able to climb stairs up to three flights and not be afraid of heights utilizing scissor or bucket lifts.

• Experience working cooperatively and collaboratively with others; conducting working relationships in a manner acceptable to others and to the organization.

• The learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives.

• 3+ years of industry experience in maintenance, facilities, or field with related skills.

• Demonstrated ability to troubleshoot, maintain, and operate advance technical equipment in a related industry.

• Have knowledge of and experience with PLC systems

• Have knowledge of and experience with CMMS systems

• Formal training or certification through an accredited institution in at least one of the following areas: electrical, mechanical, plumbing, air compression, PLC system or HVAC trades

• 5+ years previous maintenance experience in a manufacturing facility or with equipment mentioned above.

• 5+ years of electrical knowledge and electronic principles

• Advanced degree/training in engineering, maintenance, or other related field

• Advanced formal training in lean or six sigma

• High school diploma or equivalent GED required.

Our Benefits (there are more but here are some highlights):

• Competitive pay & comprehensive health benefits including medical, dental & vision 

Conditions of Employment: 

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.