Trading Complaints Specialist Customer Service
Fuku
Trading Complaints Specialist Customer Service
Fuku
AI-powered platform matches candidates with jobs
Fuku · Bangkok, Thailand · Full-time · Posted 2026-10-13
Workplace: on_site
About Hytech
Hytech is a leading management consulting firm with headquarters in Australia and Singapore, specializing in digital transformation for fintech and financial services organizations. The company delivers end-to-end consulting services and robust middle- and back-office solutions, enabling clients to optimize operations, enhance efficiency, and stay ahead in a rapidly evolving digital landscape. Hytech’s client portfolio includes top global trading platforms and leading crypto exchanges.
With a team of more than 2,000 professionals worldwide, Hytech maintains a strong and growing international presence, with offices in Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and other locations.
About the Role
As the first point of contact for customers, you will provide timely and professional support through live chat, phone, and email. The role focuses on resolving client issues, handling feedback, maintaining accurate records, and assisting with departmental documentation.
Responsibilities
- Lead the handling of complex or escalated cases and deliver clear, professional conclusions.
- Work closely with various departments to drive case analysis, resolution, and improvement.
- Support the development and optimization of workflows, knowledge bases, and service standards.
- Provide expert insights, case analyses, and internal training to strengthen team capability.
- Participate in major projects related to system enhancements, workflow redesign, or cross-unit coordination.
- Manage key assignments from supervisors to ensure departmental objectives are achieved.
Requirements
- Minimum of 3 years’ experience in customer service, operations support, or a FinTech-related field.
- Strong analytical and problem-solving skills, with the ability to integrate information from multiple sources.
- Proven experience in cross-department collaboration, with the ability to coordinate resources and drive results.
- Excellent English communication skills, both written and verbal, suitable for multinational collaboration.
- Experience in workflow enhancement, internal training, or project management is preferred.
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Fuku.ai provides an AI-powered recruitment platform that helps HR teams find top candidates by delivering a curated, ranked list of profiles and resumes, with a focus on white-collar roles like lawyers, finance, and tech. It automatically matches job seekers to relevant opportunities based on experience, skills, and preferences, and lets professionals build detailed profiles. It differentiates itself with curated, ranked candidate lists within a subscription model for companies and a Talent Community that connects specialists to opportunities within client networks. Its goal is to help clients speed up hiring, optimize recruitment processes, and enable meaningful business improvements.
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