V

Virginia Department of Social Services

Human services for Virginians

Human Services Assistant 2 Front Desk

Full-TimePosted on 10/19/2026
$34.3k
Mid
Hopewell, VA, USA
In Person
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • A high school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support work, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
  • Working knowledge of agency computer systems and software; customer and personal service principles and processes; human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and mathematics.
  • Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting clients; some roles may require knowledge of counseling terminology and practices.
  • Skill in operating automated office equipment, including calculators and fax/copiers, and using computer-driven word processing, spreadsheet, graphics, and file-maintenance programs.
  • Ability to read and interpret State and local policies and procedure manuals; prepare special reports and correspondence; communicate verbally and in writing; perform calculations; solve practical problems; interpret written, oral, diagrammatic, or schedule-based instructions; work well with others and resolve conflicts with employees, clients, and citizens; apply knowledge of human behavior and social functioning; recognize basic client needs; exercise judgment, tact, and resourcefulness; instruct clients in direct-care techniques; maintain confidential records and materials; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and interview clients to elicit needed information.
Responsibilities
  • Operate computer systems to conduct searches for initial applications, renewals, and recertifications, and to update information.
  • Provide information and assist clients with completing applications.
  • Answer incoming calls and respond to inquiries.
  • Provide case management support to Human Services Specialist staff.
  • Prepare and mail correspondence.
  • Provide information and referrals, and verify information as required for other community resources.
  • Prepare written or oral documentation regarding client contacts, verification letters, and other situations.
  • Set up case files, type or label case files, and complete forms.
  • Assist in preparing periodic, special, and other reports.
  • Follow up on referrals to ancillary agencies.
  • Provide services for identified client needs, including identifying benefit needs and making appropriate referrals.
  • Document client contact in the appropriate record.
  • Complete various forms and update information in computer systems.
  • Provide direct administrative support to Social Workers, including transcription, typing, pulling files, ordering supplies, and creating forms.
  • Research and purge case records.
  • Prepare and maintain manual and computer schedules and alerts.
  • Provide training to staff on entering data into social work systems.
  • Conduct adoption searches using court records, library, agency files, the Internet, and city directories, and make contact if a match is found.
  • Transport family members and program participants to appointments.
  • Mentor and support biological parents of foster care children, the children, and foster families.
  • Testify in court when subpoenaed.
  • Act as a liaison between Social Workers and school representatives.

About the company

V

Virginia Department of Social Services

View
Website

Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Get referred to Virginia Department of Social Services

See people who can refer or advise you