Bosta

Egyptian next-day logistics and courier services

Senior Hub Communications Associate

Customer SupportConfirmed live in the last 24 hours

Full-timeAl-Sharqia Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business, Logistics, or a related field is required.
One to three years of experience in communication, logistics, and customer service is required.
Proficiency in customer relationship management and ticketing systems such as Freshdesk is required.
Good English and fluent Arabic, both spoken and written, are required.
The ability to handle pressure and multitask effectively is required.

Responsibilities

Handle and follow up on all Freshdesk tickets related to the hub.
Coordinate with Customer Service, Account Managers, and Operations to resolve client and order issues.
Track liability and ensure all cases are closed within the service-level agreement.
Monitor aging orders and escalate delays when needed.
Act as the main communication point between internal teams and clients.
Prepare short, clear reports on returns, open tickets, and key issues.
Assist in coordinating logistics for special-handling items, including hazardous materials and high-value goods.
Ensure required documentation for returns, such as proof of delivery and inspection reports, is accurately filed and shared with appropriate stakeholders.

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

The Role!

To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.

Job Code :

Incremental 2035OPER-001

Job Responsibilities :

Handle and follow up on all Freshdesk tickets related to the hub.
Coordinate with CS, AMs, and Operations to resolve client and order issues.
Track liability and ensure all cases are closed within SLA.
Monitor Aging orders and escalate delays when needed.
Act as the main communication point between internal teams and clients.
Prepare short, clear reports on returns, open tickets, and key issues.
Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).
Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.

Job Qualifications

Bachelor’s degree in Business, Logistics, or related field.
1 to 3 years of experience in communication, logistics, and customer service.
Strong coordination, problem-solving, and communication skills.
Proficiency in CRM/ticketing systems (e.g., Freshdesk).
Good English and fluent Arabic (verbal and written).
Ability to handle pressure and multitask effectively.

About the Company

Bosta

Egyptian next-day logistics and courier services

Bosta provides next-day courier and logistics services in Egypt for businesses, handling pickup, transit, and last-mile delivery. Its platform offers real-time tracking and optional cash collection to streamline operations. It differentiates itself by pairing fast, nationwide delivery with tracking insights and cash handling for a wide range of clients, from e-commerce to traditional businesses, at competitive prices. The goal is to improve Egypt’s logistics experience by delivering reliable, fast, and affordable delivery solutions for businesses of all sizes.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $8.8M
Headquarters: Cairo, Egypt
Founded: 2016

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