Super Micro Computer

Modular, energy-efficient server hardware solutions

Customer Service Coordinator

Shipping & ReceivingUpdated on Nov 14

Full-timeBade District, TaiwanNo salary listedIn-person

About the Job

Requirements

Strong communication and management skills.
Detail orientation and good time management.
Ability to work independently and as part of a team.
Customer relations experience.
Knowledge of Microsoft Office.
Fluency in English.
Knowledge of computer components.

Responsibilities

Log and receive incoming return merchandise authorization (RMA) packages.
Open RMA packages and perform physical and visual inspections.
Track return records and follow up on related processes with vendors.
Review and process RMA requests and check status for customers.
Receive phone calls, answer questions, and communicate directly with customers about RMA issues.
Handle shipping processes for RMA packages.
Organize and maintain cleanliness at the receiving dock and warehouse.
Assist with transferring parts between departments and buildings.
Maintain daily reports and handle documents.

Job Req ID: 30565

Essential Duties and Responsibilities:

1. Incoming RMA packages login, receiving.

2. Open RMA packages and perform physical and visual inspection.

3. Keeping track of return record and following up on related process with vendors.

4. Review and process RMA requests, and check status for customers.

5. Receives phone calls, answers questions, communicates directly with customers on RMA issues.

6. Handling shipping process for RMA packages.

7. Organize and maintain cleanliness at receiving dock and warehouse at all time

8. Assist in parts transferring in between departments and buildings.

9. Maintain daily reports and documents handling.

Qualifications:

1. Strong communication and management skills.

2. Detail oriented and good time management.

3. Independent person and a strong team player.

4. Customer relations experience.

5. Microsoft Office knowledge

6. Fluent in English.

7. Computer components knowledge

About the Company

Super Micro Computer

Modular, energy-efficient server hardware solutions

Super Micro Computer designs and sells high-performance, energy-efficient server hardware and related software and services for data centers, cloud, AI, 5G, and edge computing. Its modular Building Block Solutions let customers assemble configurable servers, storage, motherboards, and chassis from common components to match workloads. The company emphasizes green computing and power efficiency to reduce energy use in large-scale deployments and enable faster procurement. Its goal is to help customers deploy reliable computing infrastructure quickly through direct sales and an extensive partner network of distributors and value-added resellers.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: San Jose, CA
Founded: 1993

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