Social Worker/Referral Specialist

Description

Who We Are:

At Illuminus, our work is grounded in faith and guided by a deep commitment to dignity, vibrance, and love for older adults and the families who place their trust in us. As a not-for-profit senior living management company, we exist to strengthen communities by providing operational expertise, financial stewardship, and—above all—exceptional, compassionate care. 

St. Dominic Villa, an Illuminus Community, is seeking a highly organized and compassionate individual to join our team as full-time Referral Specialist/Life Coach (Social Worker). In this role, you'll be responsible for maintaining census goals through managing referrals, coordinating admissions and resident transitions as well as discharge planning, facilitating adjustment to nursing home placement with residents and their families, and maintaining appropriate records accordingly.

St. Dominic Villa is located among the rolling hills of the picturesque driftless region in southwest Wisconsin, just south of Platteville and a short 10-minute drive from Dubuque, Iowa. Open to all, St. Dominic Villa offers long-term skilled nursing care and short-term rehab to older adults and is a truly peaceful place to live and work.

Compensation:$67,000-$84,000 salaried depending on experience 

Responsibilities:

• Maintains and actively promotes effective communication with all individuals.
• Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
• Receives and responds to referrals and/or inquiries swiftly with a desire to convert the referral into an admission.
• Reviews and identifies clinical and equipment needs of prospective residents with the interdisciplinary team to ensure readiness for admission.
• Communicates and collaborates effectively with referral sources.
• Coordinate referrals and process admissions including welcoming and on-boarding newly admitted residents and facilitating adjustment to nursing home placement with residents and their families.
• Assist in obtaining hospital documentation necessary to complete Minimum Data Sets.
• Create contacts that enhance development of business partnerships.
• Maintains and actively promotes effective communication with residents/patients/clients and family members / personal representatives.
• Responsible for maintaining a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
• Schedules and facilitates quarterly care plan reviews. Provides interdisciplinary staff with appropriate information. Reviews information on the overall plan of care and records appropriate information on the same. Completes MDS as assigned.
• Assists in completing a social history on a resident within two weeks of his or her admission. The social history shall include identifying information, previous life experiences, significant inter-personal relationships, family relationships, illnesses, significant events, and any other interest which may be used by the inter disciplinary team in coordinating the overall plan of care.
• Maintains resident and family contact, especially when special problems/needs arise.
• Assists residents/responsible party in completing and signing necessary forms, including Advance Directives.
• Facilitates resident and family sharing of concerns or questions.
• Recommends referrals to appropriate agencies in cases of financial or psycho-social problems or community discharge.
• Assists residents and their support system with discharge planning, as appropriate.
• Compiles information about community health and social services available and keeps a current resource file on these services.
• Accepts and investigates all formal and written grievances submitted, as well as informal complaints, and then consults with the Social Worker Supervisor and/or the Administrator or DON in the timeliest manner appropriate. Maintains a file containing grievance forms and completed, resolved grievance issues.
• Responsible for on-call services, as assigned.
• Performs other duties, as assigned.

Requirements

 Qualifications:

• Commitment to quality outcomes and services for all individuals.
• Commitment to quality programs and services for the residents/patients/clients.
• Excellent communications and human relation skills.
• Ability to relate well to the residents/patients/clients, family members/personal representatives.
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions and exhibit flexibility when needed.
• Ability to adapt to change.

Experience & Training:

• Bachelor in Social Work or related field.
• Social Work Certification/License required. 
• 6-7 years’ experience in social work, marketing or related field preferred.
• Understanding of the Acute Care and Post-Acute Care Transition Cycles.  

Benefits

• FREE Direct Primary Care (DPC) for employees enrolled in our health plan—no copays for primary care visits and personalized access to your provider
• Low-cost health insurance through our self-funded health plan designed to keep more money in your paycheck.
• Dental, Vision, Life and Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan with a company match of 100% of first 3% and 50% match of secondary 2%
• Tuition Reimbursement
• Paid Time Off
• Mission-driven culture where you can make a meaningful difference every day

Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart, and management support and consulting.

The people of Illuminus are not just our colleagues, our employees, our residents—they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.

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