Full-Time
Senior Cloud Support Operations Engineer 2
Posted on 8/15/2025
Strategy
1,001-5,000 employees
Bitcoin-focused financial data analytics platform
No salary listed
Vienna, VA, USA
In Person
HQ in Washington, DC five days/week; Tysons Corner listed location may not reflect on-site requirement.
 Customer Experience & Support (2) |
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- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related field.
- 10+ years of IT customer service experience, with a strong focus on customer success and satisfaction.
- 5+ years of hands-on experience with cloud technologies, primarily in AWS and Azure; GCP experience is a plus.
- Strong scripting/automation skills using Python, PowerShell, Ansible, and tools like Jenkins.
- Experience managing and troubleshooting Linux (RedHat, Amazon Linux) and Windows systems.
- Proficiency in cloud networking, infrastructure, identity management, and monitoring tools.
- Hands-on experience with CI/CD pipelines and Infrastructure-as-Code (Terraform, Ansible, CloudFormation).
- Demonstrated ability to lead complex troubleshooting efforts and resolve critical incidents efficiently.
- Excellent documentation, communication, and mentorship skills.
- Ability to support customers between 8:30 AM – 6:30 PM EST.
- Willingness to work from the HQ office in Washington, DC, five days a week.
- Lead and coordinate incident response across cloud platforms, working with DevOps, Security, and Engineering teams.
- Collaborate on designing resilient, scalable cloud infrastructure and operational workflows.
- Own and manage complex, cross-team cloud service issues and proactively drive resolution.
- Build and maintain automation solutions using tools like Python, Ansible, Jenkins, PowerShell.
- Work with Docker/Kubernetes to support containerised application environments.
- Provide direct support for customer upgrades, escalations, and strategic implementations.
- Identify areas for improvement within the Strategy Cloud Platform and propose/implement enhancements.
- Partner with development teams to improve the reliability, observability, and performance of backend systems.
- Design and implement automated testing for deployment pipelines and services.
- Champion cloud best practices and standards across support and engineering teams.
- Document processes, train others, and promote a culture of continuous improvement and knowledge sharing.
- Communicate effectively across time zones and global teams.
- Cloud certifications such as AWS Certified Solutions Architect, Azure Administrator Associate, or GCP Cloud Engineer.
- Experience supporting multi-tenant cloud environments.
- Exposure to micro services and server less architecture.
Strategy.com operates a financial insights platform that analyzes Bitcoin-related debt, assets, and convertible notes for financial analysts, investors, and institutions. It collects and compiles data on Bitcoin markets and uses analytics to generate actionable insights and market trends. The product works through subscriptions and premium services that provide in-depth reports and real-time data access, allowing clients to monitor debt levels, asset holdings, and convertible agreements. Compared with competitors, Strategy.com specializes in Bitcoin-centric debt and asset data with a subscription-based model offering detailed, timely reports rather than broad, generic market data. The company’s goal is to deliver precise, actionable financial information that helps clients inform and optimize their investment strategies.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Vienna, Virginia
Founded
1989
Simplify's Take
What believers are saying
- Holds $66.2B BTC reserves versus $8.2B debt, creating sixfold asset cushion.
- JPMorgan forecasts $30B Bitcoin buys in 2026 from strong 26% NAV premium.
- BNY Mellon raised stake to 1M shares worth $187M, validating institutional demand.
What critics are saying
- Saylor's May 2026 announcement to sell BTC erodes HODL commitment, drops shares 4%.
- $14.46B Q1 unrealized losses from BTC crash to $62K expose geopolitical vulnerabilities.
- Junk ratings on STRC shares raise costs, SEC scrutiny forces $500M fines by 2028.
What makes Strategy unique
- Strategy pioneered Bitcoin treasury strategy as world's largest corporate holder with 818,869 BTC.
- Funds acquisitions via innovative Digital Credit stack and perpetual preferred shares.
- Provides real-time BTC, debt, and credit metrics on Strategy.com platform.
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Benefits
Professional Development Budget
Company News
The Bank of New York Mellon has acquired an additional 101,810 shares of Strategy for approximately $18.7 million, bringing its total holdings to one million shares valued at around $187.2 million at current market prices. The institution, which manages approximately $2.1 trillion in assets, joins a growing number of large organisations establishing significant positions in Strategy as a means of gaining Bitcoin exposure.
Strategy has acquired 13,927 Bitcoin for approximately $1 billion at an average price of $71,902 per coin, bringing its total holdings to 780,897 BTC. The purchase makes Strategy the world's largest corporate Bitcoin holder, controlling approximately 3.8% of Bitcoin's circulating supply. Executive Chairman Michael Saylor announced that Strategy's Bitcoin holdings require just 2.05% annual appreciation to cover all preferred stock dividends indefinitely without issuing new common shares. The company's dashboard shows approximately 48.7 years of dividend coverage at current reserve levels. Strategy funds its purchases primarily through its Variable Rate Series A Perpetual Preferred Stock, which yields 11.5% annually. Despite the latest acquisition, the company reported $14.5 billion in unrealised losses for Q1 2026 as Bitcoin's price fell below its average cost basis of $75,577.
TD Cowen has adjusted its approach to crypto treasury companies, cutting Strategy's price target to $350 from $440 whilst maintaining a Buy rating, and initiating Buy coverage on Sharplink, Strive, Nakamoto Holdings and The Smarter Web Company. The lower target for Strategy reflects a more conservative bitcoin price outlook and reduced multiples, though the firm maintains its bullish stance on the company as the established public-market vehicle for concentrated bitcoin exposure. Sharplink received a $16 target, with analysts highlighting its ether staking capability. The company reported $15.3 million in staking revenue last month, up 50% quarter-on-quarter, generating 14,500 ETH worth approximately $9.4 million. The shift suggests the market is differentiating crypto treasury companies based on structure, yield profile and type of digital-asset exposure offered.
TD Cowen analysts initiated coverage of Sharplink with a "buy" rating and $16 price target, whilst reducing Strategy's price target to $350 from $440. Sharplink shares traded around $6.42 in after-hours trading, down 62% over six months. Unlike Bitcoin-focused firms, Sharplink grows its digital assets through Ethereum staking, earning rewards by validating transactions. TD analysts believe the company will generate superior staking yields compared to Ethereum ETFs due to lower fees and fewer liquidity constraints. Last month, Sharplink reported staking revenue jumped 50% quarter-over-quarter to $15.3 million, generating 14,500 Ethereum worth $9.4 million. Consensys CEO Joe Lubin, who chairs Sharplink, said the firm bridges traditional public markets and Ethereum. TD's revised Strategy price target reflects lower multiples and reduced Bitcoin price expectations.
Strategy's STRC has raised funds to purchase 3,029 Bitcoin, signalling continued institutional appetite for the cryptocurrency as a hedge against geopolitical instability and fiat currency risk. Despite the purchase, Bitcoin prediction markets show mixed sentiment. The probability of Bitcoin reaching $100,000 has declined to 29% from 36% a day earlier, whilst the $150,000 market holds steady at 24%. Trading volumes remain thin, with $3,490 in USDC traded across these markets in the past 24 hours. The disconnect between STRC's buy and falling market odds suggests trader scepticism about near-term price targets. Market observers are monitoring potential institutional adoption announcements from BlackRock and MicroStrategy, along with regulatory developments that could significantly impact Bitcoin's trajectory.