Department Clerk - O/P Physical Therapy

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. 

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. 

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$24.88 - $37.33

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

0

Job Description Summary:

Performs as clerk/receptionist for the Physical Therapy Department. Facilitates communication within the Physical Therapy Department and also between patients, therapists, and other units in the hospital. Helps to coordinate and control the interaction with outside medical equipment suppliers, providers and insurers.

Job Requirements, Prerequisites and Essential Functions:

Job Specifications:

Education:

• High School diploma or equivalent preferred.

Experience:

• Experience as a Clerk/Receptionist in a medical office or hospital setting preferred.

License and Certifications:

• Integrative Agitation Management (IAMTAC) Required within 30 days of hire

Prerequisite Skills:

• Ability to work in teams in which all members are mutually accountable

• Ability to work collaboratively with team members, hospital staff, patients, and physicians

• Capable of organizing multiple tasks and using good time management and attention to details

• Demonstrated professional telephone skills

• Understanding of medical and physical therapy terminology, Medi-Cal, and Medicare forms preferred. Understanding of patient and staff scheduling preferred

• Basic computer knowledge with the ability to do data entry and retrieval

• Demonstrated verbal and written communication skills

• Ability to read, speak, write, understand, and follow English and written instruction. Some Spanish preferred

Primary Customer Served (Age Specific Criteria):

• This position is not a patient care position, and as such, this section does not apply.

Patient Privacy (HIPAA Compliance):

• Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities:

Essential (Not Modifiable)

• Greet patients arriving for services in the Outpatient Physical Therapy Department

• Check for prior authorization for services (if needed) and notify appropriate staff member of patients’ arrival

• Answer all telephone calls coming to the Physical Therapy Department and relay messages, transfer caller or page staff as needed

• Schedule new and recurring patients for Physical Therapy. Inform them of procedures to obtain insurance authorization

• Check daily log and keep track of changing patient status, no shows and cancellations

• Clerical duties include:

  • Creating charts with patient information

  • Filing of medical records. Monitor and maintain files

  • Responsibility for all incoming and outgoing correspondence, including MediCal and Medicare forms

  • Photocopying of necessary department procedures and forms

  • Ordering supplies, forms, etc. for department

  • Preparing purchase requisitions, requests for repair and maintenance

  • Ordering equipment for patients, and for Physical Therapy staff

  • Serving as liaison between patient, therapist and family as appropriate

  • In patient clerical duties as assigned

• Obtain charts from files and medical records storage vendor

• Gather patient statistics for monthly reports

• Enter outpatient charges in the computer and check them against daily log sheet

• Assist with filing, copying, record keeping

• Work with the Business Office regarding insurance deficiencies

Secondary (modifiable)

• Train and orient per diem and temporary clerical coverage

• Other duties as assigned

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [email protected].

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.