IT Application Support Specialist

Requisition #: 

Job Title: IT Application Support Specialist

Location: Hybrid, Washington, DC

Clearance: Top Secret

DESCRIPTION

The IT Application Support Specialist supports the Insider Threat Program Detection and Prevention (ITPDP) effort, performing day-to-day detection, analysis, and triage of potential insider threat activity under the direction of the Senior Insider Threat Analyst. The analyst monitors and investigates alerts across multiple enterprise applications, distinguishing genuine insider threat incidents from false positives, and documents findings in accordance with established procedures. Working within an established program, the analyst applies both the technical and human dimensions of insider threat analysis while ensuring activities are conducted in accordance with applicable federal insider threat guidelines and with careful attention to employee privacy and civil liberties.

• Support customer stakeholders to ensure successful testing, deployment, configuration, implementation, and maintenance of several investigative, enterprise application systems within the customer’s environment.

  • Deploy and maintain new systems and/or applications in Pre-prod and Production environments.

  • Maintain existing Pre-prod and Production systems and software applications to ensure compliance, system readiness, and uptime.

  • Configure and implement software solutions based on customer requirements.

  • Facilitate and support stakeholder User Acceptance Testing (UAT) in pre-prod test environments.

  • Gather feedback from customer stakeholders to inform improvements.

  • Develop and evaluate test data to validate program modifications.

  • Collaborate with customer stakeholders, team members, and vendors to ensure timely execution of deliverables and milestones.

  • Troubleshoot issues and elevate complex problems to customers and vendors as needed.

  • Maintain detailed, accurate documentation of customer configurations and processes.

  • Monitor systems and applications to ensure consistent user experience and support continuous improvement.

QUALIFICATIONS

• U.S. citizenship and ability to receive and maintain a security clearance at the Tier 5 level or higher.

• • Five (5) years of experience maintaining systems and applications within physical and virtual environments.

  • Proven understanding of vulnerability scanning tools and reports.

  • Ability to work with Information System Security and Engineering staff to support Authority to Operate (ATO), compliance, patching, and functional testing efforts for stakeholder systems and/or applications.

  • Exceptional ability to translate customer requirements into technical configurations and solution designs.

  • Exceptional troubleshooting skills to systematically identify, diagnose, and resolve issues to ensure consistent and reliable operation.

  • Exceptional documentation skills to create and maintain accurate records of customer environments and configurations.

  • Exceptional communication and coordination skills to ensure project milestones and deliverables are completed on time.

  • Bachelor’s degree in a relevant technical field or equivalent experience.

Additional desirable qualifications:

• • Experience working within Investigative, Law Enforcement, Insider Threat, Incident Response, or Digital Forensics environments.

  • Experience supporting enterprise forensics, case management, and/or UAM applications/systems.

  • Knowledge and familiarity of security practices, investigative or law enforcement processes, chain of custody considerations, and evidence preservation principles.

  • Experience working with JSON for application support.

  • Scripting experience in Microsoft SQL, PowerShell, Ruby, Python, C# or other common languages