Customer Service Agent

Norwegian-speaking Customer Service Agent for iGaming company in Malta

Next Job Abroad · Sliema, Malta · Full-time · Posted 2026-02-11

Workplace: on_site

Department: Katherina Gerdau

Description

Start your international career in iGaming – Live & work in Malta

What if your next job didn’t just change your role…

but your country, network, lifestyle and future career path?

We’re looking for a Norwegian-speaking Customer Support Agent to join an international iGaming company in Malta, one of Europe’s biggest hubs for online gaming, tech, and digital entertainment.

This is how thousands of people start their global careers. And many never leave the industry again.

Why this role is bigger than “just customer support”

Customer Support in iGaming is where you:

- Learn how a fast-paced international company actually runs

- Work with payments, security, fraud, compliance & player experience

- Understand customer psychology and digital platforms

- Build experience that can lead to roles in Fraud, Compliance, VIP, Payments, CRM, Product or Team Leadership

This industry promotes from within. A lot.

What you’ll actually be doing

You’ll become an expert on online casino and sportsbook services while helping customers via:

• Live chat
• Email
• Phone

You’ll support players with:

• Account questions
• Payments & withdrawals
• Verification (KYC)
• Security checks
• Technical and gameplay questions

You’ll also:

• Work closely with other departments to solve cases
• Handle sensitive situations with professionalism
• Spot patterns, risks and customer trends
• Contribute ideas to improve systems and customer experience

No two days look the same — it’s fast, social, and problem-solving driven.Start your international career in iGaming – Live & work in Malta

What if your next job didn’t just change your role…

but your country, network, lifestyle and future career path?

We’re looking for a Norwegian-speaking Customer Support Agent to join an international iGaming company in Malta, one of Europe’s biggest hubs for online gaming, tech, and digital entertainment.

This is how thousands of people start their global careers. And many never leave the industry again.

Why this role is bigger than “just customer support”

Customer Support in iGaming is where you:

- Learn how a fast-paced international company actually runs

- Work with payments, security, fraud, compliance & player experience

- Understand customer psychology and digital platforms

- Build experience that can lead to roles in Fraud, Compliance, VIP, Payments, CRM, Product or Team Leadership

This industry promotes from within. A lot.

What you’ll actually be doing

You’ll become an expert on online casino and sportsbook services while helping customers via:

• Live chat
• Email
• Phone

You’ll support players with:

• Account questions
• Payments & withdrawals
• Verification (KYC)
• Security checks
• Technical and gameplay questions

You’ll also:

• Work closely with other departments to solve cases
• Handle sensitive situations with professionalism
• Spot patterns, risks and customer trends
• Contribute ideas to improve systems and customer experience

No two days look the same — it’s fast, social, and problem-solving driven.

Requirements

• Fluent Norwegian (written & spoken)
• Good English
• Interest in sports, gaming or digital services
• You like solving problems and talking to people
• You can handle responsibility and make decisions
• Comfortable with shift work

Real career growth (not just a promise)

You’ll have access to internal development paths in areas like:

• Escalations
• Fraud & Risk
• Compliance
• Commercial operations
• Product knowledge

And then there’s Malta…

Living in Malta means:

- 300+ days of sun

- Beaches after work

- International friend groups

- English-speaking environment

- Easy travel around Europe

- A huge social scene of people working in gaming & tech

It’s one of the easiest places in Europe to start an international life.

Benefits

• Relocation support
• Bonus scheme
• Hybrid work model
• One-time home office setup support
• Up to 40 days per year working remotely from anywhere
• Wellbeing allowance
• Private health insurance
• Weekly office breakfasts & lunches
• Regular team & company events

This role is perfect if you want:

- A fresh start

- International experience

- A social life abroad

- A career path inside a global industry

Apply

Apply at Next Job Abroad

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