IT Solutions Trainee

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What we offer:

Group Summary:

The role of the IT Trainee is distinctive in that it involves rotating through four departments within Magna IT’s (MIT) IT Solutions & Finance Systems tower. The incumbent will have the opportunity to be part of various teams, including Applications Support, Data Platform & Integrations, BI & Data Insights, Software QA Testing & Robotic Process Automation (RPA) teams.

While working in the Applications Support team, the trainee will be involved in tasks such as responding to user tickets for MIT supported applications, managing master data, and maintaining technical documentation. The trainee will contribute to the development of Enterprise Application Integration and Data Warehousing Solutions within the Data Platform & Integrations team. They will also work on Power BI development projects for our customers as part of the BI & Data Insights team. Additionally, they will be responsible for developing and executing test cases to validate software applications in the Software QA Testing team. Lastly, they will collaborate with our customers in the Robotic Process Automation (RPA) team to create solutions that automate repetitive business practices and tasks.

Major Responsibilities

• Administering, supporting and maintenance of business applications which are operated by Global Solutions Application Support, e.g., Windows and WEB applications (SharePoint and .NET applications), Storage, Time Tracking, Internet applications, etc.

• 1st and 2nd level support / single point of contact (SPOC)

• Analysis of malfunctions and troubleshooting

• Interface to 3rd level support for issue and problem management • Manage ticket queue and prioritize work based on impact analysis

• Administration of master data (Company Hierarchy, Access Management, Contracts) • Documentation: Prepare technical documentation, keep all internal documentation systems (i.e., OneNote, LeanIX, etc.) up to date

• Dispatching all incoming tickets to the service desk

• Application and user management

• Contact person for office incident management

• Hotline Support

• Backup and Restore

• Support for application testing

Challenges:

Complexity of multiple in-house applications.

Knowledge and Education

Bachelor's Degree or equivalent in Computer Science or a related field of study from a recognized IT program.

Work Experience

New graduates are encouraged to apply.

Skills and Competencies

• Experience with .NET Applications, IIS, Windows OS, SharePoint, and MSSQL.

• Knowledge of administering web applications and databases (MSSQL).

• Basic understanding of programming web applications.

• Power BI, Power Apps, SSIS, SSRS, SSAS knowledge is advantageous.

• Proficient in the Microsoft Office product family.

• Strong analytical and troubleshooting skills, familiar with incident support and application development lifecycle.

• Excellent written and verbal communication skills in English, with quick comprehension.

• Ability to work independently and collaboratively.

• Flexible and willing to learn new skills and take on new responsibilities.

• Exceptional customer service and interpersonal skills.

• Highly organized, detail-oriented, and able to prioritize work.

• Ability to multitask, work under pressure, and meet critical deadlines.

• Passion for technology, affinity for IT, and good technical understanding.

• Proficiency in English, German is an asset.

Work Environment

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment. No travel

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.