Retail Sales Associate

The Retail Sales Clerk delivers exceptional guest service while promoting and selling retail merchandise in the Gift Horse. This role is responsible for assisting guests with purchases, operating cash registers, processing transactions accurately, maintaining merchandise displays, replenishing inventory, and ensuring the retail outlet remains clean, organized, and well-stocked. 

• High school diploma or equivalent preferred.
• Minimum one (1) year of retail sales, cashiering, customer service, or related experience preferred.
  Knowledge, Skills & Abilities
  • Knowledge of cash register and point-of-sale (POS) systems preferred.
• Strong guest service and interpersonal communication skills.
• Ability to read, write, and communicate effectively in English.
• Ability to accurately handle cash and complete retail transactions.
• Ability to learn and communicate information regarding merchandise, promotions, loyalty programs, and property amenities.
• Strong attention to detail and organizational skills.
• Ability to maintain professionalism and confidentiality in a regulated gaming and hospitality environment.
• Demonstrated integrity, dependability, and accountability, and the ability to maintain professionalism in a regulated gaming and hospitality environment.
• Ability to work independently and collaboratively as part of a team while serving as a positive representative of the organization.
• Ability to stand and walk for extended periods, bend, crouch, reach, twist, and perform repetitive motions.
• Ability to lift, push, pull, and carry up to 50 pounds, including lifting merchandise overhead and climbing ladders for stocking purposes.
• Manual dexterity required to operate cash registers and other equipment.
• Ability to respond to visual and verbal cues and move throughout the work area as needed.
• Ability to work in an environment that may include exposure to noise, crowds, and areas where tobacco products are used.
   

• Provide friendly, courteous, and professional service to all guests and team members in accordance with company service standards and Spotlight initiatives.
• Greet and assist guests, creating a welcoming and positive shopping experience.
• Demonstrate a positive, enthusiastic, and professional demeanor at all times.
• Promote merchandise and increase sales through suggestive selling and recommendations of complementary products and services.
• Operate cash registers and accurately process cash, credit card, and other payment transactions.
• Complete cashier-related paperwork and balance cash drawers at the end of each shift.
• Maintain awareness of retail floor activity to ensure the security of merchandise, guests, and team members.
• Answer incoming phone calls, provide information, and direct callers to the appropriate departments as needed.
• Provide information to guests regarding retail offerings, property events, promotions, restaurants, hotel amenities, and loyalty programs.
• Receive, unpack, organize, fold, and stock merchandise deliveries.
  Replenish merchandise displays and maintain appropriate inventory levels throughout the outlet.
• Monitor inventory and communicate stock needs, guest feedback, and customer trends to supervisors.
• Maintain the cleanliness, organization, and overall presentation of the retail outlet and merchandise displays.
• Perform duties across multiple retail outlets and locations as assigned.
• Adhere to all company, departmental, and regulatory policies, procedures, and standards.
• Perform other duties as assigned.