Ομιλος Γεκ Τερνα / Gek Terna Group

Infrastructure, energy, waste management, real estate

Duty Baggage Services Supervisor

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeHeraklion, GreeceNo salary listedIn-person

About the Job

Requirements

A technical diploma or equivalent qualification in engineering, aviation, logistics, or a related discipline.
At least 3 years of experience in a related field, such as airport operations, baggage handling, or logistics.
Experience in a shift-based operational environment.
Experience coordinating incidents, service disruptions, or contingency operations.
Excellent command of spoken and written English.
Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS, or CMMS.

Responsibilities

Support BHS operational readiness, activation, and transition (ORAT), including commissioning, testing, readiness reviews, operational trials, and go-live preparations.
Validate baggage processes, system interfaces, and operational procedures.
Develop, test, and activate SOPs, contingency plans, and manual fallback procedures, and coordinate recovery actions when required.
Participate in risk assessments and safety and security reviews, ensuring identified hazards are tracked and resolved.
Support baggage service standards, KPIs, reporting, and escalation activities in accordance with the Airport Emergency Plan and applicable procedures.
Coordinate operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
Monitor and verify BHS performance, baggage flows, and operational constraints.
Ensure compliance with safety procedures within baggage handling areas.
Coordinate the immediate operational response to faults, disruptions, baggage delays, peak periods, and irregular operations, balancing safety, service, and operational needs.
Analyze KPIs, identify trends, support occurrence investigations, and drive corrective and preventive actions for continuous improvement.
Support occurrence reporting, investigations, and corrective or preventive actions.

Desired Qualifications

Relevant training or certification in airport operations, safety, incident management, aviation security, or BHS systems.
Previous supervisory or team-lead experience.
Experience in BHS commissioning, ORAT, integrated trials, or airport opening.
Knowledge of Greek.

Duty Baggage Services Supervisor (based in Crete)

ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ / GEK TERNA GROUP · Heraklion, Greece · Full-time · Posted 2026-09-29

Workplace: on_site

Department: INTERNATIONAL AIRPORT HERAKLION CRETE

Description

International Airport of Heraklion, Crete S.A. is currently looking for a:

Duty Baggage Services Supervisor (based in Crete)

Responsibilities

Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.
Validates baggage processes, system interfaces and operational procedures.
Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.
Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.
Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.
Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
Monitors and verifies BHS performance, baggage flows, and operational constraints.
Ensures compliance with safety procedures within baggage handling areas.
Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
Supports occurrence reporting, investigations, and corrective or preventive actions.

Requirements

Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline
Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable
Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)
Experience in a shift-based operational environment
Previous supervisory or team-lead experience is strongly preferred
Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable
Demonstrable experience coordinating incidents, service disruptions or contingency operations is required
Excellent command of English both oral and written
Knowledge of Greek language is strongly preferred
Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS

Competencies

Strong operational leadership and decision-making
Excellent communication, coordination and stakeholder management skills
Strong problem-solving, organizational and analytical skills
Proactive, resilient, and customer focused, with commitment to safety and continuous improvement

Apply

Apply at ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ / GEK TERNA GROUP

About the Company

Ομιλος Γεκ Τερνα / Gek Terna Group

Infrastructure, energy, waste management, real estate

GEK TERNA Group is a major Greek business group active in infrastructure, energy production, supply and trade, concessions, waste management, and real estate development and management. Its products are large-scale projects and services in these sectors, delivered through its numerous subsidiaries and partners; the company manages, builds, and operates infrastructure and energy facilities, handles concessions, and develops real estate while providing related services. The group differentiates itself by its size, breadth, and international footprint, with about 14,000 direct and indirect employees and a leading position in Greece across multiple sectors, plus a strong presence abroad. Its goal is to remain a top diversified group in its core industries, expanding its project portfolio and geographic reach while delivering integrated infrastructure, energy, environmental, and real estate solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Athens, Greece
Founded: 1969

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