inDrive

Global ride-hailing platform with fare negotiation

Key Account Agent

Account ManagementUpdated on Nov 13

ContractKarachi, Karachi City, Sindh, PakistanNo salary listed

About the Job

Requirements

At least 1–3 years of experience in account management or a related field.
Strong negotiation and communication skills.
Proficiency in Google Sheets.
Excellent knowledge of the local market.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Must be based in Lahore, Karachi, or Islamabad.
Fluency in Urdu and English.

Responsibilities

Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services.
Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention.
Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities.
Collect, document, and analyze client feedback to help improve service quality.
Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution.
Handle incoming calls and requests from business clients in a professional and solution-oriented manner.

We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.

Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
Collect, document, and analyze client feedback to help improve service quality
Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution
Handle incoming calls and requests from business clients in a professional and solution-oriented manner

1–3 years of experience in account management or a related field
Strong negotiation and communication skills
Proficiency in Google Sheets
Excellent knowledge of the local market
Ability to work independently and manage multiple priorities in a fast-paced environment
Based in Lahore, Karachi, or Islamabad
Fluency in Urdu and English

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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