Have proven experience in an administration or office management role, ideally within accountancy or professional services.
Be confident leading, coaching and supporting others, including an apprentice.
Be able to juggle competing priorities and remain calm during busy periods.
Communicate clearly with clients, colleagues and senior leaders in person, by phone and in writing.
Be confident using Microsoft Office and Outlook, and have experience with Xero or similar accounting software, or willingness to learn.
Have strong attention to detail and handle confidential information with professionalism and discretion.
Be flexible and willing to assist other teams when needed.
Responsibilities
Provide high-level administrative and personal assistant support to the CEO and wider management team.
Oversee the day-to-day running of the administration team, supporting workloads, staff development and team coordination.
Manage front-of-house and reception duties to ensure smooth office operations and a welcoming environment for clients and visitors.
Oversee finance administration, including client invoicing, payments and related queries.
Manage new client onboarding, ensuring a positive client experience and accurate records across systems.
Provide administrative support across the wider business, assisting departments with day-to-day requirements and ensuring key deadlines are met.
Coordinate general human resources administration, supporting employee records and joiner, leaver and absence processes.
Desired Qualifications
Experience in administration or office management within accountancy or professional services is preferred.
At Thorne Widgery, in partnership with DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after our people will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.
By joining Thorne Widgery we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.
As an Administration Manager, you’ll be the heart of our Hereford office. You’ll lead our admin team, support our CEO, and be the go-to person for colleagues and clients alike. No two days are the same: one moment you’ll be organising a busy diary, the next you’ll be onboarding a new client or helping the team get a submission over the line. You’ll:
Provide high-level administrative and PA support to the CEO and wider management team.
Oversee the day-to-day running of the administration team, supporting workloads, staff development and general team coordination.
Manage front-of-house and reception duties, ensuring the smooth running of the office and a welcoming environment for clients and visitors.
Oversee finance administration, including client invoicing, payments and related queries.
Manage the new client onboarding process, ensuring a positive client experience and accurate records across our systems.
Provide administrative support across the wider business, assisting departments with day-to-day requirements and ensuring key deadlines are met.
Coordinate general HR administration, supporting employee records and the joiner, leaver and absence processes.
Hungry for a new challenge, you’ll:
Have proven experience in an administration or office management role, ideally within accountancy or professional services
Be a natural people person, confident leading, coaching and supporting others (including an apprentice)
Be brilliantly organised, able to juggle competing priorities and keep calm when things get busy
Communicate clearly and warmly with clients, colleagues and senior leaders, in person, on the phone and in writing
Be confident with Microsoft Office and Outlook, with experience of Xero or similar accounting software (or a keen willingness to learn)
Have a sharp eye for detail and a professional, discreet approach when handling confidential information
Be flexible, positive and happy to roll up your sleeves to help other teams when they need it