Product Manager 2

About Vyne

Vyne is a healthcare technology company focused on helping dental practices and payers simplify and accelerate the revenue cycle. Serving more than 84,000 dental offices and hundreds of health plans and payers across the United States, Vyne provides integrated technology that streamlines claims, attachments, eligibility, and patient payment workflows.

By replacing fragmented, manual, and paper-based processes with modern, connected solutions, Vyne helps practices reduce administrative burden, improve efficiency, accelerate revenue, and spend more time focused on their patients.

At Vyne, you'll work alongside people who are passionate about what they do and genuinely invested in each other's success. As part of a remote-first organization, employees benefit from flexibility and work-life balance while collaborating to solve meaningful challenges across the dental industry. The work is impactful, the environment is collaborative, and our teams are united by a shared commitment to making healthcare work better.

Position Overview

Position Title: Product Manager II

Organizational Relationship: Reports to Director of Product Management

Job Family: Product Management

Managerial Responsibilities: None

Classification: Exempt / Full-Time

Location: Hybrid

Remote Work Eligibility:
This position is hybrid and is currently available to employees residing in Utah. Candidates must reside and work from Utah to be considered for this position.

General Summary

The Product Manager II (PM) owns defined product areas within Vyne Dental's revenue cycle platform, including Vyne Trellis, which helps dental practices, DSOs, and billing teams submit claims and attachments, verify eligibility, and get paid faster. The PM guides features from problem discovery through delivery and launch, partnering with Engineering, Design, Sales, Marketing, and Customer Success to deliver measurable customer and revenue outcomes: fewer rejections and denials, less manual work for practice staff, faster reimbursement, and stronger retention. The PM is accountable for requirements and user stories, competitive analysis, and input to pricing and packaging. The PM is an AI-fluent practitioner who uses AI tools every day to accelerate product work and who helps define, evaluate, and launch AI-powered capabilities that are accurate, trustworthy, and compliant with HIPAA requirements for PHI.

Duties & Responsibilities

• Defines, prioritizes, and drives execution of the roadmap for assigned product areas, partnering with Engineering and product owners to improve customer value, usability, and visibility into performance and value metrics.
• Develops, manages and implements client retention and growth strategies in conjunction with operational leaders.
• Responsible for GTM planning and successful product release / enhancement processes. Ensures strategic alignment between GTM and solution strategies.
• Contributes to partnership and build/buy/partner evaluations, including assessments of third-party AI vendors and models, in conjunction with product leadership.
• Provide recommendations to guide & influence the PRT to meet project, business, & market needs.
• Partners with Product Marketing on positioning, messaging, and launch content that communicate new value propositions, including clear and accurate claims about AI-powered capabilities.
• Conducts research and develops a good understanding of the customer's needs, new technologies, trends in the market, and competitors. Tracks how AI is reshaping dental revenue cycle workflows and competitor offerings.
• Develops requirements documents, user stories, acceptance criteria, and mock-ups or working prototypes (including AI-assisted prototypes) to clearly illustrate and validate product ideas and concepts.
• May represent the company at company-sponsored events (Partner Conference etc.); may represent the company at non-company-sponsored events about product mgmt. (seminars, conferences, etc.).
• Uses AI tools daily to accelerate product discovery, customer research synthesis, market analysis, requirements development, and documentation, applying human review and judgment to all AI-generated output.
• Partners with Engineering and AI/data teams to identify and scope AI-powered capabilities (e.g., document classification and extraction, claim and attachment validation, intelligent workflow automation), framing each around a measurable customer problem rather than the technology.
• Defines success criteria for AI features, including evaluation datasets, accuracy targets, acceptance thresholds, and release criteria; monitors AI feature performance and customer impact after launch.
• Designs AI experiences that earn user trust: appropriate human-in-the-loop review, transparency into how outputs are produced, graceful handling of errors, and auditability, with particular attention to PHI and HIPAA requirements.
• Stays current on AI capabilities and tooling, shares practical learnings with the product team, and contributes to Vyne's AI adoption practices.

Additional duties and responsibilities may be assigned as needed to support business and organizational objectives.

Education, Knowledge, Skills & Abilities

• BA/BS degree in a related field, or equivalent experience
• A minimum of 2 years of product management experience with strategic planning, product strategy, business strategy and/or consulting in the healthcare industry; or any combination of education and experience which would provide an equivalent background.
• Hands-on, daily use of AI tools in a professional product context (e.g., Claude/ChatGPT, Figma AI, Jira Product Discovery AI, AI prototyping tools), including effective prompt design and the judgment to validate AI-generated output.
• Working understanding of how AI/LLM-based features are built and evaluated (e.g., prompting, retrieval-augmented generation, evaluation methods, accuracy and error tradeoffs), sufficient to partner credibly with engineers and data scientists.
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation. 
• Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams.
• Comfortable working with data: able to write basic SQL queries and use BI tools to analyze product usage, adoption, and outcome metrics.
• Experience working in an agile environment with delivery and defect tracking tools (e.g., Jira, Confluence).
• Preferred: Experience with dental or healthcare revenue cycle workflows (claims, attachments, eligibility, ERA/EOB) or practice management systems.
• Preferred: Experience contributing to the launch of an AI/ML-powered product feature.
• Preferred: Familiarity with HIPAA requirements as they apply to AI/ML systems handling PHI.

Benefits & Perks

Vyne offers a comprehensive benefits package designed to support the health, financial well-being, families, and lifestyles of our employees, including:

• Medical, dental, and vision coverage
• Retirement savings benefits
• Paid time off and company holidays
• Paid parental leave
• Family support benefits, including diaper and wipes assistance for eligible employees during the first year
• Pet insurance
• Additional voluntary benefits
• Flexible and remote work opportunities, where applicable
• Professional development and career growth opportunities
• Collaborative, supportive, and people-focused work environment

Benefits and eligibility may vary based on position, employment status, location, and applicable plan terms.

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Security Role/Responsibility:

Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.

Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.

Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.

Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.

Equal Employment Opportunity

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status.  In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Use of Artificial Intelligence and Automated Tools in Hiring

Vyne may use artificial intelligence and automated tools to help review, screen, evaluate, and organize applications and interviews for this and other roles. This may include an automated tool that compares your application materials against the job requirements to generate a match score used to help prioritize recruiter review; a qualified recruiter reviews every application before any decision is made or communicated. These tools assist our hiring team and support human review; they are not the sole basis for hiring decisions. We do not use ZIP code or similar location data as a proxy for any protected characteristic. Interviews may be recorded and summarized with the help of these tools. Depending on your state or locality, you may have additional rights — including to notice, to an alternative (non-automated) process, to human review of a decision, to an accommodation, or to request deletion of certain information. To ask questions, request an alternative, or exercise any of these rights, contact [email protected].