Sun King

Off-grid solar home systems provider

Regional Collections Manager

Risk ManagementUpdated on Nov 13

Full-timeMalawiNo salary listedIn-person

About the Job

Requirements

Hold a degree in a business-related field.
Have a minimum of 5 years of work experience in a field collections role, including 2 years in a supervisory capacity, in the microfinance, fintech, or banking industries.
Have excellent MS Excel, Word, and PowerPoint skills.
Have strong analytical and problem-solving skills.
Have strong interpersonal and communication skills to mentor the team to deliver on expectations.

Responsibilities

Develop and implement region-specific collections strategies aligned with the company’s overall objectives.
Lead, mentor, and supervise the Area Collections Executives, ensuring they meet assigned targets while maintaining professionalism.
Conduct regular training and capacity-building sessions with regional stakeholders to improve their skills and efficiency in risk management and collections.
Liaise with cross-functional regional leads to ensure smooth regional operations.
Collaborate with customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes.
Track daily, weekly, and monthly collection performance reports for the region.
Ensure that sales and collections practices within the region comply with company policies on data privacy and consumer protection.
Liaise with the regional sales team to ensure alignment between sales and risk and collection processes.
Conduct regular objective audits, investigations, and training through field visits to AHQs, addressing concerns affecting normal business operations.
Identify potential risks in the regional collections process and develop action plans to mitigate them.
Perform other duties as assigned by the Country Credit Manager.

Desired Qualifications

Passion for positively impacting the lives of rural underserved consumers.

Job location: Malawi

About the role: We are looking for a team member to join our Corporate Risk Department as a Regional Collections Manager in our South Lake Region. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-user expectations.

Develop and implement region-specific collections strategies that align with the company’s overall objectives.
Lead, mentor, and supervise the Area Collections Executives, ensuring they meet their assigned targets while maintaining professionalism.
Conduct regular training and capacity-building sessions with the regional stakeholders to improve their skills and efficiency in risk management and collections.
Liaise with respective cross-functional regional leads in ensuring the smooth running of regional operations.
Collaborate with the customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes when they occur.
Track daily, weekly, and monthly collection performance reports for the region.
Ensure that all sales/ collections practices within the region comply with company policies that touch on data privacy and consumer protection.
Liaise with the regional sales team to ensure alignment between sales and risk/ collection processes.
Conduct regular objective audits, investigations, and training via field visitations to AHQs with underlying concerns affecting normal business operations.
Identify potential risks in the regional collections process and develop action plans to mitigate them.
Any other duties as may be assigned by the Country Credit Manager.

Hold a degree in a business-related field and have a minimum of 5 years of work experience in a field collections role; 2 of which MUST be in a supervisory capacity, in the microfinance, fintech or banking industries
Passionate about positively impacting the lives of rural underserved consumers.
A strong collaborator with great interpersonal and communication skills to mentor your team to deliver on expectations.
Have excellent analytical and problem-solving skills.
Have excellent MS Excel, Word, and PowerPoint skills.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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