Full-Time
Posted on 11/1/2025
B2B SaaS for online reputation management
No salary listed
London, UK + 2 more
More locations: Remote in Germany | Berlin, Germany
Remote
Eligibility to work in Germany required; visa sponsorship not provided.
Reputation.com provides a subscription-based SaaS platform for online reputation and customer experience management aimed at large, multi-location enterprises. It helps clients monitor and respond to online reviews, manage social media, and conduct customer surveys across multiple locations. The platform analyzes sentiment from reviews, social channels, and surveys to identify areas for operational improvement and collaboration among teams. The service is used by businesses across automotive, healthcare, retail, and hospitality, including Fortune 500 clients. The goal is to help enterprises protect and enhance their reputation while improving customer experience and business operations.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$267.3M
Headquarters
Redwood City, California
Founded
2006
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Unlimited Paid Time Off
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Disability Insurance
Life Insurance
401(k) Retirement Plan
Flexible Work Hours
Wellness Program
Gym Membership
Professional Development Budget
Subaru, Nissan, Honda, Lexus, BMW & Acura top best in reputation. Reputation, a company that tracks how consumers judge and engage with brands online, on Tuesday released its 2026 North American Automotive Rankings, offering a snapshot of how carmakers and dealers are redefining reputation as something closer to operating infrastructure than marketing afterthought. The rankings, which evaluate automotive brands, dealer groups and individual dealerships, are built around Reputation Score - a composite measure of consumer trust and engagement across the moments that matter most to car shoppers, from online discovery to final purchase. Once treated as a lagging indicator, the score is increasingly viewed by industry leaders as the visible output of a larger, continuously operating reputation intelligence system powered by artificial intelligence. This year's results point to a widening divide within the industry. The strongest performers are no longer reacting to reviews or social media flare-ups after the fact. Instead, they are embedding reputation intelligence into daily decision-making, using it to diagnose operational weaknesses, anticipate customer concerns and differentiate themselves in an increasingly competitive market. "In today's automotive market, reputation is no longer just perception - it's infrastructure," said Joe Burton, the chief executive of Reputation. "It shapes how car shoppers discover brands, evaluate them and ultimately decide where to spend their money." The shift reflects broader changes in how consumers encounter automotive brands. Algorithms, search rankings and online marketplaces now play a central role in visibility and credibility, making trust both more fragile and more measurable. Reputation intelligence systems, Mr. Burton said, allow companies to unify signals from reviews, listings, social platforms and direct customer feedback into a single analytical framework - one that can surface problems before they escalate and translate trust into measurable revenue. Unlike traditional reputation management, which often focused on periodic monitoring and response, the new approach emphasizes constant interpretation and action. According to Reputation, the companies that rose to the top of the 2026 rankings shared several traits: they consolidated public and private feedback into a single source of truth; used A.I. to understand why trust was strengthening or eroding; and consistently routed those insights into operations, marketing and customer experience initiatives. The impact is already being felt at the brand level. Acura, for example, credited its use of Reputation's tools with helping its dealer network significantly improve the online customer experience over the past year. Jennifer Symington, assistant vice president of marketing at American Honda Motor Company, said the effort contributed to Acura's climb from fifth to third place in the rankings, aligning with the brand's broader push for a more responsive and premium digital presence. Dealer groups are drawing similar conclusions. Patrick O'Connor, director of customer relations at Ken Ganley Automotive Group, said reputation intelligence has become essential as the organization expands. The tools, he said, have helped the group identify weaknesses, reinforce strengths and maintain consistent standards of customer care across a growing footprint. As competition intensifies and consumers grow more discerning, the rankings suggest that reputation in the automotive industry is no longer something to manage episodically. It is, increasingly, a system to be engineered - continuously, intelligently and at scale. | US Non-Luxury Brands * Subaru * Nissan * Honda * Toyota * Kia * Mitsubishi * Mini * Volvo * Hyundai * Mazda | US Luxury Brands * Lexus * BMW * Acura * Infinti * Porsche * Buick * Audi * Mercedes-Benz * Land Rover * Cadillac | | Private Dealer Groups * Hendrick Automotive * Ken Ganley Automotive Group * McGovern Automotive Group | Public Dealer Groups * Penske * AutoNation * Group 1 Automotive | | US Dealers * Hendrick Lexus Charleston * Hendrick Volvo Cars of Charleston * Hendrick Lexus Northlake | / |
The community was also named Best Senior Living Community in the 2025 Best of Port St. Lucie annual awards and recipient of the 800 Award by Reputation, a global leader in reputation performance management
Reputation has launched a major upgrade to its platform, marking a shift toward AI-native infrastructure aimed at transforming how businesses capture and act on consumer sentiment in real-time.
SAN RAMON, Calif., Oct. 5, 2023 /PRNewswire/ - Reputation, the global leader in reputation experience management, today announced the appointment of Joe Burton as Chief Executive Officer, effective October 5th, 2023.
SAN RAMON, Calif. , Oct. 18, 2023 /PRNewswire/ -- Reputation, the global leader in reputation experience management, today released findings from its 2023 Property Management Reputation Report.