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Full-Time

Senior Customer Success Manager

Big CPG and Financial Partners

Confirmed live in the last 24 hours

SPINS

SPINS

501-1,000 employees

Analytics and insights for specialty products

Consulting
Hardware
Consumer Goods

Senior, Expert

Chicago, IL, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Management
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 5+ years of experience in customer facing, account management, customer success or related role in the B2B sector
  • Strong Relationship & Stakeholder Management skills and executive presence
  • Self-starter, strategic thinker, comfortable with complexity
  • Experience owning renewals, upsells, revenue growth
  • Experience identifying, nurturing and closing new business or expansion opportunities
  • Experience in CPG / syndicated data industry
  • Negotiation, experience building and delivering proposals
  • Strong written and oral communication and proven ability to influence customers or outcomes
  • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint and contract management systems (e.g., SF)
  • Ability to prioritize and multitask while maintaining poise under pressure
Responsibilities
  • managing the end-to-end relationship of all accounts within their Book of Business
  • ensuring customer satisfaction
  • promoting retention
  • driving revenue growth within the assigned accounts
  • planning the strategy for the accounts in the assigned Book of Business
  • identifying and securing incremental revenue
  • contract renewal & expansion
  • relationship management and expansion
  • strategic client engagement
  • meeting Net Renewal Retention (NRR) goal alignment
  • establishing processes and account strategy for each client with their book of business

SPINS, a leader in the Natural, Organic, and Specialty Products Industry, provides valuable consumer insights, analytics, and consulting services. This firm leverages advanced technology to analyze consumer behavior, retail trends, and marketplace dynamics, assisting its clients in making data-driven decisions. Employees thrive in an environment that values insightful data transformation and strategic industry leadership, making it an ideal workplace for professionals passionate about influencing the health and wellness sectors.

Company Stage

Series A

Total Funding

$5M

Headquarters

Chicago, Illinois

Founded

1995

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • The integration of The Data Council is expected to unlock more value and strengthen SPINS' market position in the natural products industry.
  • SPINS' collaboration with Makeena could revolutionize marketing strategies by providing real-time, closed-loop verification of marketing spends.
  • The company's involvement in high-profile events like the Natural Products Expo East highlights its influence and leadership in the natural and organic products market.

What critics are saying

  • The competitive landscape in data analytics and content management is intense, requiring SPINS to continuously innovate to maintain its edge.
  • The integration of The Data Council may pose challenges in aligning technologies and corporate cultures.

What makes SPINS unique

  • SPINS specializes in wellness-focused data and analytics for the Consumer-Packaged Goods (CPG) industry, setting it apart from general data analytics firms.
  • The acquisition of The Data Council enhances SPINS' capabilities in content management for the specialty, natural, and organic product sectors.
  • SPINS' partnership with Makeena leverages first-party data and direct consumer engagement, offering unique insights for brands and retailers.

Benefits

Extracurricular Activities

Location

Agile Work Environment

Parental Leave

Bike Storage

Flexible Schedules

Fresh and Healthy Snacks

Wellness Program