Full-Time

Senior Customer Success Manager

Posted on 8/1/2024

SPINS

SPINS

201-500 employees

Retail analytics and consulting for natural products

Data & Analytics
Consulting
Consumer Goods

Senior

Chicago, IL, USA

Hybrid work option available.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Management
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 5+ years of experience in customer facing, account management, customer success or related role in the B2B sector
  • Strong Relationship & Stakeholder Management skills and executive presence
  • Self-starter, strategic thinker, comfortable with complexity
  • Experience owning renewals, upsells, revenue growth
  • Experience identifying, nurturing and closing new business or expansion opportunities
  • Experience in CPG / syndicated data industry
  • Negotiation, experience building and delivering proposals
  • Strong written and oral communication and proven ability to influence customers or outcomes
  • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint and contract management systems (e.g., SF)
  • Ability to prioritize and multitask while maintaining poise under pressure
Responsibilities
  • managing the end-to-end relationship of all accounts within their Book of Business
  • ensuring customer satisfaction
  • promoting retention
  • driving revenue growth within the assigned accounts
  • planning the strategy for the accounts in the assigned Book of Business
  • identifying and securing incremental revenue
  • contract renewal & expansion
  • relationship management and expansion
  • strategic client engagement
  • meet Midmarket with a GRR (gross retention rate) goal alignment

SPINS provides insights and analytics specifically for the Natural, Organic, and Specialty Products Industry. The company takes raw data and turns it into useful information that helps businesses understand consumer behavior and market trends. By analyzing this data, SPINS helps its clients make better decisions that can lead to growth in their businesses. What sets SPINS apart from its competitors is its focus on the natural products sector and its ability to provide a common language for industry players, making it easier for them to communicate and collaborate. The main goal of SPINS is to empower businesses in the natural products market to maximize the value of their data and drive their growth.

Company Stage

Series A

Total Funding

$4.9M

Headquarters

Chicago, Illinois

Founded

1995

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of The Data Council enhances SPINS' content management capabilities.
  • Growing interest in non-GMO products offers SPINS new data analytics opportunities.
  • Natural Products Expo East provides SPINS a platform for trend identification and networking.

What critics are saying

  • Decline in plant-based meat sales may affect SPINS' market insights services.
  • Integration challenges from The Data Council acquisition could impact data solution delivery.
  • GLP-1 drug adoption reducing grocery spending may affect SPINS' client sectors.

What makes SPINS unique

  • SPINS specializes in natural, organic, and specialty product insights and analytics.
  • The company transforms raw data into actionable business solutions for the natural products sector.
  • SPINS provides a common language for industry stakeholders to drive growth.

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Benefits

Extracurricular Activities

Location

Agile Work Environment

Parental Leave

Bike Storage

Flexible Schedules

Fresh and Healthy Snacks

Wellness Program

INACTIVE