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PNC Financial Services

Runs a national bank for people and businesses

Branch Manager

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLongmont, CO, USA

About the Job

Requirements

  • Typically requires 5 or more years of related experience and at least 2 years of previous supervisory experience.
  • A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
  • Must be able to serve as a Notary Public in the applicable state.
  • Must satisfy additional background checks required by Consumer Financial Protection Bureau regulations.

Responsibilities

  • Plan and execute branch priorities to drive all aspects of branch performance, revenue, and customer loyalty through consultative client interactions and solutions supporting financial well-being.
  • Create a differentiated customer experience and make banking easy in an omnichannel environment.
  • Lead and influence the agenda of a broad range of ecosystem partners.
  • Manage risk and compliance in a complex business environment.
  • Build a high-performing team by attracting, onboarding, coaching, and developing branch team members.
  • Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
  • Grow branch revenue through acquiring consumer and business households and increasing share of wallet, while effectively leading ecosystem partnerships.
  • Drive business banking results through business development and community involvement activities.
  • Coach consultative selling to drive results and support customer financial well-being.
  • Apply a foundational understanding of balance sheets and income statements.
  • Lead, coach, and ensure delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
  • Lead effective problem resolution and connect PNC services to deliver a seamless omnichannel customer experience.
  • Acquire and retain talent through effective onboarding, coaching, and development; prioritize talent development for all branch team members.
  • Ensure employees meet performance and activity expectations through ongoing performance management.
  • Model PNC values by cultivating and supporting an inclusive workplace.
  • Manage operational, human-capital, reputational, and business risk; exercise sound leadership and decision-making to mitigate sales-practice risk.
  • Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
  • Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
  • Cultivate diverse teams and inclusive workplaces, role-model PNC values, drive change and innovation, take ownership of results, empower others in decision-making, and develop employees and customers.

Desired Qualifications

  • Accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
  • Branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.

About the Company

PNC Financial Services

Runs a national bank for people and businesses

PNC Financial Services runs one of the largest banks in America, serving households and businesses of every size through branches, apps, and corporate bankers. Acquisitions turned it from a regional lender into a coast-to-coast bank, notably its purchases of National City during the 2008 financial crisis and BBVA USA in 2021. Consumers keep checking and savings accounts, such as Virtual Wallet with its built-in budgeting tools, and take out mortgages and credit cards, while companies borrow and manage cash through PNC. It earns most of its money on the gap between loan interest and deposit costs, and the rest from fees. PNC traces its roots to a savings bank founded in 1845 and is based in Pittsburgh, Pennsylvania.

Company size
10,001+
Company stage
IPO
Headquarters
Pittsburgh, PA
Founded
1845

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