Practice Manager

POSITION OVERVIEW

The Practice Manager leads day-to-day operations for a clinic site. This role is responsible for keeping the clinic running smoothly, supporting the care team, and building the foundation for future growth. The Practice Manager is hands-on and visible on the floor, known by patients and staff alike, and is the primary point of contact for clinicians, front-desk staff, and patients within the site.

WHAT YOU'LL DO:

Operational Management & Clinic Execution

• Run daily operations for the clinic, executing established workflows and keeping the site on track
• Identify recurring breakdowns in process or workflow and propose fixes
• Escalate issues that require support beyond the site level

Team Leadership, Coaching & Operations

• Manage day-to-day staffing needs, schedules, and coverage
• Support onboarding and training for new team members
• Provide real-time coaching on the floor
• Escalate formal performance issues to HR and model organizational culture

Provider Relationship Management

• Serve as the primary operational contact for clinicians in the clinic
• Support provider schedules, day-of coordination, and communication

Patient Experience

• Resolve patient concerns directly and execute experience standards
• Monitor appointment flow and escalate emerging trends

Communication & Culture

• Communicate clearly and consistently within the clinic team
• Escalate issues appropriately and model organizational values

KPI Ownership & Financial Management

• Monitor core KPIs: throughput, fill rate, no-shows, and attendance
• Understand basic cost drivers, follow the site budget, and escalate variances

WHAT YOU NEED:

• 3–5+ years running one site end-to-end, including scheduling, staffing, compliance, patient flow, and vendor management
• Comfort navigating EMR and scheduling systems; familiarity with medical terminology and healthcare processes is required.
• Prior experience supporting or informally leading a team (e.g., training new hires, coordinating daily schedules, acting as an informal shift lead) strongly preferred.
• Comfort navigating EMR and scheduling systems; familiarity with medical terminology and healthcare processes is required.
• Demonstrated ability to build rapport, maintain trust, and communicate with empathy across diverse patients, families, and team members.
• Experience working with children and young people is highly valued.
• Strong organizational skills with the ability to prioritize competing needs across a full clinic, not just an individual workload.
• Clear, confident communicator who can coach peers, give real-time feedback, and hold others accountable to standards — while maintaining a collaborative, team-first tone.
• Clear, respectful communication — both written and verbal — especially in emotionally sensitive situations.
• Composed and adaptable under pressure, setting the tone for the team in fast-paced or high-pressure moments.
• A commitment to continuous improvement, ownership of responsibilities, and a culture of mutual respect.

WHAT WE OFFER:

• Be part of a team-based environment focused on providing high-quality pediatric care within a mission-driven, growth-stage organization.
• A meaningful next step in your operations career — with hands-on leadership experience, mentorship from your Regional Practice Manager
• Access to continuous learning, skill development, and career advancement within a supportive and dynamic culture.
• Competitive compensation package with paid time off, medical/dental/vision benefits, and more.
• Work in a newly designed and advanced clinic that emphasizes patient comfort and top-notch care in a welcoming and calming environment.