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Jabil

Designs and builds electronics for other brands

IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeFlorence, KY, USANo salary listedIn-person

About the Job

Requirements

  • Ensure adherence to company policies and procedures, including health, safety, and quality requirements.
  • Maintain discretion and confidentiality regarding IT systems, data, and proprietary information.
  • Interpret instructions provided in written, oral, diagram, or schedule form.
  • Understand and support the business and IT strategic direction.
  • Follow safety and health rules and the company security policy.

Responsibilities

  • Provide technical support to end users for PCs, servers, hardware, and software applications.
  • Coordinate with suppliers and service providers to ensure tasks are completed.
  • Monitor asset inventory and maintain inventory of computer parts and records of repairs and service performed.
  • Verify backups, daily checklists, and account maintenance; administer backup tape rotation.
  • Serve as the point of technical escalation and provide on-call support.
  • Perform periodic software license audits.
  • Create and configure ghost images for site hardware; create and image MES and SAP RF scanners.
  • Maintain and troubleshoot the site PBX.
  • Identify and purchase hardware using the CER process.
  • Administer network hardware, including enabling and disabling ports; administer file services, print services, and terminal servers.
  • Document new processes and provide support for wireless devices.
  • Provide end-user training and technical assistance; load software packages and verify their correct operation.
  • Troubleshoot and resolve end-user problems, ensure proper computer operation, and recreate user problems to resolve operating difficulties.
  • Assist administrators with rotational network, systems, business systems, and database administration duties, including maintenance, backups and restores, daily checklists, documentation, process flows, troubleshooting, and server maintenance.
  • Participate in the exchange of ideas and information within the department and provide regular updates to appropriate managers.
  • Identify cost-reduction opportunities by streamlining processes and systems, including modifying responsibilities, consolidating tasks, eliminating non-value-added processes, or re-engineering processes and systems.
  • Drive continuous improvement through trend reporting, analysis, and metrics management.
  • Ensure procedures and work instructions are efficient and nonredundant; suggest and implement improved practices and processes.
  • Prioritize customer service by anticipating and meeting user expectations and resolving problems quickly and effectively.
  • Consult the reporting manager about complex or unusual situations.
  • Establish new measurement systems where possible.
  • Share knowledge and information with other company facilities to promote best practices.
  • Perform other duties and responsibilities as assigned.

About the Company

Jabil

Designs and builds electronics for other brands

Jabil designs and manufactures electronics and other products for companies that sell them under their own brands, including makers of AI data center hardware, medical devices, cars, and defense systems. Customers bring a product idea or design, and Jabil handles the engineering, sources the parts, builds the product at scale, and manages the supply chain behind it. The work runs through a global network of factories, so one partner can build products for customers across many markets, from data center racks to medical equipment. Jabil earns revenue through manufacturing and engineering service contracts with these brands. The company was founded in 1966 and is based in St. Petersburg, Florida.

Company size
10,001+
Company stage
IPO
Headquarters
Saint Petersburg, Florida
Founded
1966

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