Full-Time
Software Engineer
Confirmed live in the last 24 hours
unitQ
51-200 employees
Monitors customer feedback for product improvement
Mid
San Francisco, CA, USA
Position is onsite in San Francisco, CA.
- Minimum three years of programming, preferably with high-volume data
- Experience in automating processes and implementing APIs with Python, JavaScript, or Java
- Curiosity to understand customers' data architecture and suggest creative solutions
- Strong interpersonal skills and business acumen, with the ability to engage effectively with external tech teams
- A bachelor's degree in computer science or equivalent practical experience is a must
- Comfortable with Cloud Environments such as AWS or GCP
- Directly work with customers to integrate unitQ into existing workflows
- Coordinate with Engineering & Operations teams to ensure the delivery of data connectors
- Serve as the technical point of contact for customers and systematically track and address enhancement requests to the ETL pipeline
- Scaling our services to handle ever-increasing data loads used to train our AI
- Developing production backend services to assist in data cleaning and training data for unitQ’s AI platform
- Adding to and maintaining monitors and alerts for our services and models
UnitQ specializes in monitoring and analyzing customer feedback to assist businesses in enhancing their products. Its main product, unitQ Monitor, employs machine learning to scan feedback from over 100 languages across various platforms, including the App Store, Zendesk, Reddit, and Twitter. This allows businesses to gather insights from a wide range of customers. The unitQ Monitor filters out irrelevant information to identify actionable bugs and issues, providing accurate and timely data that enables companies to address problems swiftly and improve their products continuously. This proactive approach helps reduce customer churn by resolving issues before they escalate. UnitQ operates on a subscription model, offering clients access to the unitQ Monitor platform for a recurring fee. This model ensures a steady income stream while helping businesses enhance product quality and customer satisfaction, ultimately aiding in customer retention and growth.
Company Stage
Series B
Total Funding
$39.9M
Headquarters
San Mateo, California
Founded
2018
6 month growth
↑ 0%1 year growth
↑ 10%2 year growth
↓ -9%
Simplify's Take
What believers are saying
- unitQ's partnership with Zendesk Ventures enhances market reach and credibility.
- unitQ GPT allows real-time analysis of user feedback, improving product quality assessments.
- unitQ's recognition as a 'High Performer' by G2 highlights strong user satisfaction.
What critics are saying
- Emerging AI-driven feedback platforms could dilute unitQ's market share.
- Dependence on third-party platforms poses risks if data access policies change.
What makes unitQ unique
- unitQ uses AI to analyze feedback from over 100 languages and multiple channels.
- unitQ Monitor filters noise and false positives, providing accurate, timely information.
- unitQ's subscription model ensures a steady income stream and customer retention.
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