Full-Time

Software Engineer

Confirmed live in the last 24 hours

unitQ

unitQ

51-200 employees

Monitors customer feedback for product improvement

Enterprise Software
AI & Machine Learning

Mid

San Francisco, CA, USA

This is a hybrid position.

Category
Backend Engineering
Software Engineering
Required Skills
Python
JavaScript
Java
AWS
Google Cloud Platform
Requirements
  • Minimum three years of programming, preferably with high-volume data
  • Experience in automating processes and implementing APIs with Python, JavaScript, or Java
  • A bachelor's degree in computer science or equivalent practical experience is a must
  • Comfortable with Cloud Environments such as AWS or GCP
Responsibilities
  • Directly work with customers to integrate unitQ into existing workflows
  • Coordinate with Engineering & Operations teams to ensure the delivery of data connectors
  • Serve as the technical point of contact for customers and systematically track and address enhancement requests to the ETL pipeline
  • Scaling our services to handle ever-increasing data loads used to train our AI
  • Developing production backend services to assist in data cleaning and training data for unitQ’s AI platform
  • Adding to and maintaining monitors and alerts for our services and models

UnitQ monitors and analyzes customer feedback to help businesses improve their products. Its main product, unitQ Monitor, uses machine learning to scan feedback from over 100 languages across various platforms, allowing companies to gather insights from a diverse customer base. Unlike competitors, UnitQ offers a subscription service that provides accurate bug identification and actionable insights, helping businesses reduce customer churn and enhance product quality. The goal of UnitQ is to support businesses in retaining customers and fostering growth through effective feedback management.

Company Stage

Series B

Total Funding

$39.9M

Headquarters

San Mateo, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

10%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • UnitQ's AI-driven insights help reduce customer churn by resolving issues quickly.
  • The platform's multi-channel monitoring enhances product quality and customer satisfaction.
  • UnitQ's recent investment from Zendesk Ventures supports expansion and development.

What critics are saying

  • Dependence on third-party platforms poses risks if data access policies change.
  • Economic downturns may affect clients' ability to maintain subscriptions.
  • Increased competition from emerging AI-driven platforms could dilute market share.

What makes unitQ unique

  • UnitQ Monitor analyzes feedback from over 100 languages, offering global insights.
  • The platform filters noise, providing accurate, actionable bug identification.
  • UnitQ's subscription model ensures a steady income stream.

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