unitQ

unitQ

Monitors customer feedback for product improvement

About unitQ

Simplify's Rating
Why unitQ is rated
A
Rated A on Competitive Edge
Rated A on Growth Potential
Rated A on Differentiation

Industries

Enterprise Software

AI & Machine Learning

Company Size

51-200

Company Stage

Series B

Total Funding

$41M

Headquarters

San Mateo, California

Founded

2018

Overview

UnitQ focuses on monitoring and analyzing customer feedback to help businesses improve their products. Its main product, unitQ Monitor, uses machine learning to analyze feedback from over 100 languages across various channels like the App Store and Twitter, allowing businesses to gather diverse insights. By filtering out irrelevant information, unitQ Monitor identifies actionable bugs and issues, enabling companies to address problems quickly and reduce customer churn. The company operates on a subscription model, providing a steady income while helping businesses enhance product quality and customer satisfaction.

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Simplify's Take

What believers are saying

  • UnitQ's AI-driven insights help businesses reduce customer churn effectively.
  • Recent awards highlight UnitQ's leadership in AI-driven customer feedback analytics.
  • Investment from Zendesk Ventures supports UnitQ's growth and development efforts.

What critics are saying

  • iOS 18 update may lead to increased user-reported issues, impacting UnitQ's clients.
  • Pressure from Zendesk Ventures could limit UnitQ's operational flexibility.
  • Reliance on generative AI exposes UnitQ to potential AI ethics and data privacy concerns.

What makes unitQ unique

  • UnitQ uses AI to analyze feedback from over 100 languages and multiple channels.
  • UnitQ Monitor filters noise and false positives, providing accurate, timely information.
  • UnitQ's subscription model ensures a steady income stream and customer retention.

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Funding

Total Funding

$41M

Below

Industry Average

Funded Over

2 Rounds

Notable Investors:
Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.
Series B Funding Comparison
Below Average

Industry standards

$35M
$30M
unitQ
$45M
Linktree
$65M
Substack
$100M
ClickUp

Benefits

Stock Options

Flexible Vacation Policy

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Health Savings Account/Flexible Spending Account

Phone/Internet Stipend

Generous leave policies

Gym Membership

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

↓ -1%

1 year growth

↓ -1%

2 year growth

↓ -9%
unitQ
Apr 21st, 2025
unitQ to speak about AI Agents for product teams at Chief Product Officer Summit

unitQ to speak about AI agents for product teams at Chief Product Officer Summit.

unitQ
Mar 25th, 2025
unitQ wins big: Awarded top prize for innovative generative AI

unitQ Monitor just snagged the top Innovative AI Products Award from the Business Intelligence Group for its generative AI technology: agentQ!

MarTech 360
Nov 19th, 2024
unitQ Welcomes Brett Skale as Chief Revenue Officer

unitQ welcomes Brett Skale as Chief Revenue Officer.

PR Newswire
Nov 18th, 2024
Unitq Welcomes Brett Skale As Chief Revenue Officer

BURLINGAME, Calif., Nov. 18, 2024 /PRNewswire/ -- unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to craft high quality products, services and experiences, today announced the appointment of Brett Skale as Chief Revenue Officer (CRO).Brett joins unitQ with an impressive track record of driving revenue growth and scaling go-to-market strategies at industry-leading organizations, including Handshake, BrowserStack and PagerDuty

PR Newswire
Aug 27th, 2024
Amazon Photos, Bank Of America, Coca-Cola, Docusign, First Citizens, Wyndham Hotels, Others Awarded Unitq Quality Excellence Awards

BURLINGAME, Calif., Aug. 27, 2024 /PRNewswire/ -- unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to craft high quality products, services and experiences, announced today the 50 winners of the unitQ 2024 Summer Quality Excellence Awards.These awards celebrate and recognize companies that have shown exceptional commitment to delivering consistently high-quality products and services, and have earned overwhelmingly positive user feedback.Recognizing companies delivering quality products and services, and have earned overwhelmingly positive user feedback Post thisThe winners are setting new benchmarks for excellence in their respective sectors, demonstrating unparalleled dedication to the customer experience. These awards represent a commitment from product, engineering and support teams to foster a culture of continuous improvement backed by high user satisfaction."The dedication and effort these companies have shown in upholding superior quality across their offerings and client interactions is remarkable and deserves recognition with the unitQ Quality Excellence Award," said Christian Wiklund, unitQ CEO. "We are proud to honor these organizations for their unwavering commitment to excellence."The unitQ 2024 Summer Quality Excellence Awards, released today, are grounded on the comprehensive AI analysis provided by unitQ's customer feedback software. unitQ's proprietary AI and ML algorithms translated, categorized and summarized 40,040,889 pieces of publicly available Google Play Store and Apple App Store user reviews for 7,850 top Android and iOS top mobile applications, surfacing:Top Quality IssuesTop feature requestsTrending 4-start reviews on brink of a 5-star reviewTop 50 apps driving quality excellenceRecipients were among those companies that received a Good to Epic unitQ Score. The unitQ Score is unitQ's unbiased and proprietary machine-generated metric that represents the percentage of a company's users reporting a frictionless experience with their product or service

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