BURLINGAME, Calif., Aug. 27, 2024 /PRNewswire/ -- unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to craft high quality products, services and experiences, announced today the 50 winners of the unitQ 2024 Summer Quality Excellence Awards.These awards celebrate and recognize companies that have shown exceptional commitment to delivering consistently high-quality products and services, and have earned overwhelmingly positive user feedback.Recognizing companies delivering quality products and services, and have earned overwhelmingly positive user feedback Post thisThe winners are setting new benchmarks for excellence in their respective sectors, demonstrating unparalleled dedication to the customer experience. These awards represent a commitment from product, engineering and support teams to foster a culture of continuous improvement backed by high user satisfaction."The dedication and effort these companies have shown in upholding superior quality across their offerings and client interactions is remarkable and deserves recognition with the unitQ Quality Excellence Award," said Christian Wiklund, unitQ CEO. "We are proud to honor these organizations for their unwavering commitment to excellence."The unitQ 2024 Summer Quality Excellence Awards, released today, are grounded on the comprehensive AI analysis provided by unitQ's customer feedback software. unitQ's proprietary AI and ML algorithms translated, categorized and summarized 40,040,889 pieces of publicly available Google Play Store and Apple App Store user reviews for 7,850 top Android and iOS top mobile applications, surfacing:Top Quality IssuesTop feature requestsTrending 4-start reviews on brink of a 5-star reviewTop 50 apps driving quality excellenceRecipients were among those companies that received a Good to Epic unitQ Score. The unitQ Score is unitQ's unbiased and proprietary machine-generated metric that represents the percentage of a company's users reporting a frictionless experience with their product or service

BURLINGAME, Calif., Aug. 19, 2024 /PRNewswire/ -- unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to craft high quality products, services and experiences, announced today developers should brace for a surge in user-reported issues when Apple releases iOS 18 this September.unitQ's comprehensive, AI-driven studies of millions of App Store reviews from thousands of top mobile applications reveals a consistent trend: Major iOS updates result in significant disruptions to core app functionality, despite rigorous beta testing.unitQ data from the last three iOS version updates shows a marked increase in user complaints following these updates Post thisunitQ's data, drawn from the last three iOS version updates, shows a marked increase in user complaints following these updates. For example, in the wake of iOS 17's release on September 18, 2023, unitQ artificial intelligence recorded a 29% spike in user reported issues across 10 different industries. Problems ranged from generic app crashes and blank screens to industry-specific issues like missing lyrics in music apps, irrelevant search results in shopping apps and overheating and notification problems in social networking apps.*For more on the user-reported issues associated with the iOS 17 update, read the unitQ study here.*For more on the user-reported issues associated with the iOS 16 update, read the unitQ study here.*For more on the user-reported issues associated with the iOS 15 update, read the unitQ study here.Even with betas, iOS 18 to bring challengesThe destructive quality-of-life or customer-churning issues identified in the unitQ studies occurred despite the advanced release and testing of beta versions — and new betas are now being tested by developers and the public before the expected September release of iOS 18.This provides even more historical ammunition that the iOS 18 rollout could lead to challenges for end users and, by extension, developers — despite their best efforts. However, the duration these quality issues persist hinges on whether developers and their organizations actively listen to their users' feedback and promptly address the concerns raised."Even with betas, developers need to be aware that the rollout of iOS 18 could lead to significant challenges for end users," said Christian Wiklund, unitQ CEO and Co-Founder. "Key to mitigating these issues is active listening and prompt response to user feedback."Incorporate user feedback into your tech stackCompanies are pouring resources into their technology stacks, integrating systems for everything from auditing and security monitoring to application performance and infrastructure management

unitQ, a Burlingame, CA-based AI-powered customer feedback platform provider, received an investment from Zendesk Ventures. The amount was not disclosed. The funds will be used to expand operations and development efforts. CEO Christian Wiklund highlighted the partnership with Zendesk as a gateway to top-tier talent, industry networks, and tailored mentorship, enhancing the company's growth.