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C Spire

C Spire

Telecom and technology solutions provider

Merchandise Planner / Buyer 2

Full-Time
No salary listed
Mid
Bachelor's
Ridgeland, MS, USA
In Person

Based on-site in Ridgeland, with occasional overnight travel to business locations.

About the job

Requirements
  • A bachelor's degree in Supply Chain, Business, Finance, Industrial Engineering, Analytics, or a related field, or equivalent relevant professional experience.
  • Typically 4 or more years of experience in demand planning, supply planning, purchasing, inventory management, category management, supply chain analytics, or a related discipline.
  • Strong proficiency with artificial intelligence tools, such as artificial intelligence copilots and agent-builder platforms, Excel, and analytical methods, including experience working with complex models, large data sets, and business-critical planning information.
  • Strong understanding of demand, supply, inventory, lead times, service levels, purchasing requirements, and product lifecycle considerations.
  • Experience working with suppliers on pricing, terms, sourcing, availability, or related commercial matters.
  • Strong analytical judgment and problem-solving skills, including the ability to work effectively with incomplete or inconsistent data.
  • Ability to translate analysis into clear recommendations through written and verbal communication.
  • Demonstrated ownership, attention to detail, and ability to independently manage multiple priorities and stakeholder relationships.
  • Ability to sit for extended periods and use a computer keyboard and/or mouse while viewing a computer screen.
  • Ability to work effectively in a fast-paced environment and maintain schedule flexibility to support retail and supply-chain needs.
Responsibilities
  • Own sourcing, assortment, purchasing, and supplier relationships for assigned wireless device and accessory categories, including pricing, terms, availability, and product lifecycle decisions.
  • Leverage and configure artificial intelligence tools and agent-builder platforms to detect demand and inventory anomalies and generate purchasing recommendations for review.
  • Extend automation to reporting, analytical tools, and recurring workflows that support sourcing, forecasting, inventory, and purchasing decisions.
  • Use artificial intelligence tools and other automation technologies to streamline data collection, analysis, forecasting, reporting, and recurring planning processes.
  • Develop and maintain demand, supply, and inventory plans using historical performance, promotions, launches, pricing changes, lead times, supplier commitments, and other relevant business drivers.
  • Translate demand forecasts and inventory positions into purchasing, replenishment, allocation, transfer, and inventory-reduction actions across retail, direct, business, and government channels.
  • Monitor supplier performance, shortages, excess inventory, aging, obsolescence, and other supply risks; escalate issues early and recommend corrective actions.
  • Support product launches, transitions, and end-of-life activity through coordinated sourcing, inventory planning, allocation, and sell-through strategies.
  • Partner with Sales, Marketing, Retail Operations, Finance, Procurement, and suppliers to align forecasts, purchasing decisions, and inventory plans with business priorities.
  • Analyze sales, inventory, supplier, and purchasing data to identify trends, investigate exceptions, evaluate scenarios, and provide clear, decision-ready recommendations to leadership.
  • Maintain key purchasing, product, pricing, promotional, and inventory information within applicable systems and support recurring inventory and planning reviews.
  • Continuously improve planning processes, controls, and data quality to reduce manual work, strengthen accuracy, and improve decision-making.
  • Perform additional duties as assigned.
  • Travel occasionally overnight to warehouse, retail, supplier, or other business locations when required.
  • Work extended hours occasionally during major product launches, supply disruptions, planning cycles, or other critical business periods.
Desired Qualifications
  • Experience in retail buying, category management, telecommunications, wireless, consumer electronics, retail, or distribution.
  • Experience across both demand planning and supply or inventory planning.
  • Experience supporting S&OP, SIOP, IBP, or another structured cross-functional planning process.
  • APICS/ASCM or IBF certification.
  • Experience using artificial intelligence tools, Power Query, Power BI, VBA, SQL, or similar technologies to improve planning, reporting, or automation.
  • Experience with multi-location inventory allocations, procurement, supplier management, and/or product lifecycle planning.

About the company

C Spire provides telecommunications and technology services for both individuals and businesses. It offers wireless mobile service, high-speed fiber internet, and a range of business IT solutions such as managed services, cloud offerings, and security. The company builds and maintains its own network and data resources to connect people, homes, and workplaces, then packages these capabilities into services that customers can use to connect devices, run applications, and communicate. Compared with competitors, it emphasizes combining consumer-grade connectivity with business-focused IT and security services and maintains a strong emphasis on local support and tailored solutions rather than a one-size-fits-all approach. The company’s goal is to help people stay connected and productive by providing reliable, scalable technology infrastructure that supports everyday life and work.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Meadville, Pennsylvania

Founded

1988

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Simplify's Take

What believers are saying

  • September 2026 corridor buildout adds high-capacity fiber for thousands of organizations near Jackson-Olive Branch.
  • April 2026 Mississippi grant completion brought fiber to 14,000 residences and 18,530 undeveloped lots.
  • Arctic Wolf named C Spire 2026 Southeast Partner of the Year, strengthening enterprise credibility.

What critics are saying

  • AT&T and national fiber rivals pressure C Spire's Mississippi, Alabama, and Tennessee markets.
  • The January 2027 JGR trial risks reputational damage and costly trade-secret damages over $8 million.
  • Heavy fiber expansion, including Jackson-Olive Branch, demands capital and flawless execution; outages would crush trust.

What makes C Spire unique

  • C Spire owns fiber, wireless, and managed services under one customer account.
  • The One Plan, launched May 2026, bundles unlimited wireless and fiber with one bill.
  • September 2026 Netcracker upgrades deepen C Spire's AI-assisted billing and customer-care automation.

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Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Tuition Reimbursement

Wellness Program

Employee Referral Bonus

Company News

Martech Edge
Sep 8th, 2026
Netcracker and C Spire expand Agentic AI for customer experience.

Netcracker and C Spire expand Agentic AI for customer experience. Published on: Sep 8, 2026 Netcracker Technology and telecommunications provider C Spire are expanding their partnership to apply Agentic AI and revenue management technology to customer care, digital billing and customer experience. The expanded deployment builds on C Spire's earlier use of Netcracker's Agentic AI capabilities to automate billing-related customer queries. The companies say the next phase will extend AI-assisted interactions across customer care while maintaining controls around sensitive customer information. The announcement highlights a broader shift in enterprise customer experience technology: AI is moving beyond conversational assistance toward systems that can automate operational processes behind customer interactions. Agentic AI moves deeper into customer care. C Spire's initial deployment focused on automating queries associated with billing. The company is now expanding the use of Netcracker's Agentic AI capabilities to handle additional customer-care interactions. For customer experience teams, the distinction between conventional chatbots and agentic systems is increasingly important. Rather than simply responding to predefined questions, agentic technology can be designed to interpret customer requests and support multi-step operational processes. In C Spire's case, the technology is being introduced within a telecommunications environment where billing, customer accounts and service interactions can involve sensitive information. The companies say the expanded deployment is intended to automate interactions while protecting that data. The approach could help reduce repetitive workloads for customer-service teams while allowing customers to resolve more issues through digital channels. Digital billing becomes part of the CX strategy. Alongside Agentic AI, C Spire is expanding its use of Netcracker Revenue Management to improve digital bill presentment. The technology is designed to reduce the complexity involved in managing digital bill formats across different channels. According to the companies, C Spire expects greater flexibility and accuracy in digital billing, alongside lower operational expenses. The customer-facing impact is also significant. More personalized bill formats can make complex telecommunications charges easier for customers to understand, potentially reducing the need for service assistance. This connects revenue management with customer experience in a way that is increasingly relevant to digital service providers. Billing is often one of the most frequent interactions customers have with a service provider, meaning improvements to the billing experience can influence both satisfaction and contact-center demand. Automation and call-center deflection. C Spire says the expanded technology is producing benefits including improved call-center deflection, more flexible digital bill formatting and reduced operating costs. Call-center deflection is particularly relevant as enterprises attempt to balance rising customer expectations with pressure to control service costs. Automating routine interactions can allow human agents to focus on more complex customer issues. However, the effectiveness of this model depends on the quality of AI responses, escalation processes and the underlying customer data available to the system. Poor automation can shift rather than eliminate service friction. Market landscape. Agentic AI is increasingly being evaluated across customer service, marketing and enterprise operations. The technology's potential value lies not simply in generating responses, but in connecting customer requests with business processes. For telecommunications providers, billing and customer care provide particularly relevant use cases because they generate high volumes of repetitive interactions while requiring access to structured customer and account information. Strategic outlook. C Spire's expanded deployment illustrates how customer experience strategies can increasingly combine AI automation with revenue-management infrastructure. The next competitive phase will likely focus on how effectively service providers connect agentic AI with customer data, billing systems and digital channels while maintaining privacy and human escalation. The strongest implementations will need to demonstrate not only automation, but measurable improvements in customer resolution, personalization and operational efficiency. Top insights. * C Spire is expanding its use of Netcracker's Agentic AI beyond billing queries. * The deployment adds AI-supported customer-care interactions. * Netcracker Revenue Management is being expanded for digital bill presentment. * C Spire reports improved call-center deflection and reduced operational expenses. * Personalized digital billing is intended to improve the customer experience.

Delta Business Journal
May 30th, 2026
C Spire launches The One Plan, wireless and fiber program.

C Spire launches The One Plan, wireless and fiber program. C Spire recently announced the launch of The One Plan, the company's fully converged wireless and fiber offering designed to simplify how customers connect at home and on the go. Available to both existing and new customers starting at $99 per month, The One Plan delivers one seamless experience through one plan, one bill and one support number. Built around simplicity, transparency and customer value, The One Plan combines unlimited wireless, fiber internet with a five-year price lock guarantee and no hotspot restrictions or surprise overage charges. Unlike other converged offerings in the market today, The One Plan is available to existing customers and includes full wireless features and device promotions. "The One Plan is the first truly converged wireless and fiber experience designed around the customer instead of the limitations typically associated with bundled offerings," said Suzy Hays, President and Chief Executive Officer, C Spire. "Customers should not have to sacrifice wireless features, device offers or pricing transparency just to simplify their technology experience. The One Plan delivers the benefits of convergence without the catches customers too often encounter elsewhere."

Business Wire
May 18th, 2026
C Spire launches The One Plan: converged wireless and fiber from $99/month with price lock

C Spire has launched The One Plan, a converged wireless and fiber offering starting at $99 per month. The service combines unlimited wireless and fiber internet with a five-year price lock guarantee, no hotspot restrictions and no overage charges, all under one bill and support number. Unlike competing bundled services, The One Plan is available to both existing and new customers and includes full wireless features and device promotions. A recent C Spire survey found that approximately 60% of consumers in its service area consider it important to have one technology partner for mobile phone and home internet services. The Mississippi-based company, the largest privately held wireless carrier in the US, also provides fiber internet across Mississippi, Alabama and Tennessee. The One Plan is supported by C Spire's Blue Shoe Crew customer service team.

Benton Institute for Broadband & Society
Apr 10th, 2026
C Spire brings fibre to 14,000 homes across Mississippi with federal grant

C Spire has completed its allocation of the Mississippi Capital Projects Fund, bringing home fibre access to over 14,000 residences and 18,530 undeveloped lots across six counties. The initiative, funded by a grant from the US Department of Treasury's Capital Projects Fund, targeted some of Mississippi's most underserved communities. The expansion covers Amite, Lincoln, Lamar, Madison, Desoto and Hinds counties, supporting C Spire's ongoing investment in high-speed broadband infrastructure across the state.

GlobeNewswire
Apr 8th, 2026
C Spire selects Interop Technologies to manage RCS business messaging.

C Spire selects Interop Technologies to manage RCS business messaging. Interop expands RBM across regional U.S. operators. Fort Myers, Florida, United States, April 08, 2026 (GLOBE NEWSWIRE) - Interop Technologies, a global leader in advanced mobile messaging technology, today announced that C Spire, a privately held national advanced technology company and largest independent wireless operator in the United States, has selected Interop to provide RCS business messaging (RBM) management services. C Spire joins a growing group of regional U.S. carriers working with Interop to introduce RBM across their networks and will be the first to process live RBM traffic using Interop services. With commitments secured from multiple U.S. operators, Interop is set to enable more than two million regional subscribers for RBM in 2026. This represents the largest and most recent coordinated expansions of RCS business messaging within North America. "Interop's history as a messaging leader speaks for itself and their deep expertise in RCS technology makes them a natural partner for C Spire as we introduce advanced business messaging to our customers," said Charles Watson, senior vice president, network operations at C Spire. "Their continued focus on the operator, including flexible deployment and comprehensive management of their services, aligns with our customer inspired promise by expanding next-generation messaging capabilities for our subscribers." Through Interop's RBM management capabilities, C Spire gains enhanced visibility and operational control over all RCS business messaging ecosystem activities while enabling enterprises to engage subscribers with rich, interactive messaging experiences directly within the native messaging client. "Interop has spent more than two decades developing solutions for mobile operators as messaging technologies continue to evolve," said Stephen Zitnik, chief technology officer at Interop Technologies. "As RCS business messaging expands globally, operators are looking for trusted partners with the experience and operational expertise to introduce these services seamlessly into their networks and scale them effectively. Our focus remains on ensuring operators can deploy RBM with the visibility, oversight and operational control needed to manage and support rapid enterprise messaging growth." Interop's RBM management services provide operators with the governance and operational tools required to introduce RBM at scale, including: - Brand and campaign ingestion and management - RBM enablement and onboarding oversight - Messaging traffic visibility and monitoring - Operator-controlled monetization frameworks - Integration with existing messaging infrastructure These capabilities enable operators to support enterprise messaging while maintaining control over how RBM services are introduced and managed within their networks. About Interop Technologies Interop Technologies helps mobile network operators evolve their messaging ecosystems at scale with reliable, secure, and future-ready solutions. Founded in 2002, the company delivers telco-grade, standards-based technologies backed by 24-hour, seven-day system support. Its All-Gen(TM) Messaging portfolio spans both legacy and next-generation technologies, including multi-accredited and award-winning RCS Messaging solutions with global connectivity. Interop Technologies is headquartered in Fort Myers, Florida, with regional headquarters in Dublin, Ireland, and operates fully geo-redundant Network Operations Centers in North America and Europe. Learn more at interoptechnologies.com. About C Spire C Spire is a privately held national advanced technology company with a proven legacy of innovation. C Spire is elevating connected living by providing customers with fiber-powered smart homes, AI-enhanced experiences while accelerating tomorrow's business growth with secure fiber networks, AI-driven cloud solutions and intelligent collaboration tools. The company, based in Ridgeland, Miss., is a leading fiber internet provider in Alabama, Mississippi, and Tennessee, and an award-winning tech solutions partner for businesses across 49 states. This news release and other announcements are available at www.cspire.com/news. For more information about C Spire, visit www.cspire.com or follow us on Facebook at www.facebook.com/cspire or X at www.x.com/cspire.