Full-Time
Lead Field Service Technician
Position Imaging
51-200 employees
RTLS and computer vision-based package tracking
No salary listed
Portsmouth, NH, USA
In Person
Associate's
 Field Service (1) |
|---|
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- At least 2 years of field service or customer experience is required.
- The candidate must be able to troubleshoot, test, repair, and service technical equipment.
- The candidate must be familiar with personal computers and Microsoft Windows operation and usage.
- The candidate must be able to work flexible shifts and adapt to changing work schedules.
- Provide service and customer support during field visits or dispatches.
- Tie workflow to the schedule.
- Manage on-site installation, repair, maintenance, and testing tasks.
- Diagnose errors or technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes.
- Operate a vehicle safely and use field automation systems.
- Follow company procedures and protocols.
- Cooperate with the technical team and share information across the organization.
- Understand customer requirements and make appropriate recommendations or briefings.
- Build positive relationships with customers.
- A two-year electrical technician degree or certification is preferred.
Position Imaging provides real-time visibility into logistics and property management by combining real-time location systems (RTLS) with computer vision (CV). Its offerings help property managers, residents, couriers, and multifamily owners track packages and assets as they move through the logistics chain. The products use AI to analyze location data and images, giving operators a live view of where items are at every step and automating package management tasks. Unlike some competitors, Position Imaging relies on a broad patent portfolio (over 50 issued or pending) and an integrated approach that blends RTLS, CV, and AI to deliver end-to-end tracking. The company aims to improve operational efficiency and customer satisfaction by providing complete visibility across the logistics process and property operations, positioning itself as a leading provider in the space.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$35.2M
Headquarters
Portsmouth, New Hampshire
Founded
2006
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Simplify's Take
What believers are saying
- Position Imaging secured $30 million IP financing in October 2023 for expansion.
- June 2025 Harris Poll survey supports demand for secure delivery and earlier shopping.
- 2026 news highlights EU expansion, NCR support, and new Smart Package Room Lite.
What critics are saying
- Ansys sued Position Imaging in January 2025 for copyright infringement in New Hampshire.
- IP-heavy positioning concentrates value in patents, making litigation and licensing disputes existential.
- Hiring pages still show only two open roles, signaling limited operating scale.
What makes Position Imaging unique
- Patented RTLS and computer vision power iPickup and Smart Package Room workflows.
- NRF 2025 showed 15-second BOPIS and BORIS transactions without staff.
- Lozier partnership extends contactless pickup into major retailers through store-fixture integration.
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Growth & Insights and Company News
6 month growth
↓ -6%1 year growth
↓ -6%2 year growth
↓ -3%STRATHAM, N.H., October 19, 2023--Position Imaging secures $30M funding to support growth and market expansion of their iPickup® and Smart package Room® platforms.
Position Imaging secures $30M funding to support growth and market expansion.
Position Imaging, Inc, a pioneer in package logistics and asset tracking, announced the availability of its new iPickup RooM.
Position Imaging, Inc, a pioneer in package logistics and advanced asset tracking, today announced a partnership with CDW and Mason Technologies Inc. to manage logistics and install its Smart Package Room throughout the United States.
"The Smart Package Room solution will deliver meaningful value, and CDW is committed to helping Position Imaging achieve and deliver on its mission." Norm Lillis, Vice President of Small Business, CDW. .