Lead Field Service Technician

Job Description

• Provide service and customer support during field visits or dispatches
  
• Tie workflow to schedule
  
• Manage all on site installation, repair, maintenance and test tasks
  
• Diagnose errors or technical problems and determine proper solutions
  
• Produce timely and detailed service reports
  
• Document processes
  
• Operate vehicle in a safe manner and use field automation systems
  
• Follow all company’s filed procedures and protocols
  
• Cooperate with technical team and share information across the organisation
  
• Comprehend customer requirements and make appropriate recommendations/briefings
  
• Build positive relationships with customers

Qualifications

• Proven field service or customer experience of at least 2 years
  
• Ability to troubleshoot, test, repair and service technical equipment
  
• Familiarity with PCs and Microsoft Windows operation and usage
• Ability to work flexible shifts and to adapt to changing work schedules
• Two year electrical technician degree or certification preferred

Additional Information

We are looking for a self-starter to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. You won’t be bored because we create cool things. You will find the technology as fascinating as we do.We operate in a startup environment so new ideas are prized..We hire smart, talented, driven people 

Take the shot! Send us your resume and cover letter and get the ball rolling!